Hotels in Fábrica de Pólvora

"Room and bathroom was unclean. Dirty bed linen, dust/trash under bed under bed and sofa bed provided. The bathroom sink would back up with water and took a long time to drain. I was not notified that the middle elevator did not stop at the 8th and 7th floors. Used the stairs to get to my room several times. Chaotic breakfast seating my table was taken while I got my food, but a good and varied breakfast spread."

"Amazing location, rooms, staff, service."

"Property was well maintained. Pool is nice"

"Let me start by saying the hotel is beautiful, I booked a Junior suite & it was stunning. Unfortunately, our experience at Nacional was disappointing. We arrived for a 5 night stay on Easter Sunday Apr 5th & on arrival the front desk told us we didn't have a reservation even though we'd fully prepaid for our room through Expedia. I showed them copies of the confirmation on the app, the printed email showing it was paid & the message the hotel sent us through the Expedia app the day before providing us with check-in details. After about 30 minutes they found our reservation but in their system it was for the 6th not 5th & they told me to contact Expedia, because it was an Expedia problem, not theirs. I contacted Expedia who confirmed we clearly had a reservation from the 5th-10th, but since it was Easter Sunday the hotel said the only way they can let us check in was if we paid for the night of the 5th & they'd sort it out the next day. So we paid & it turned out the hotel charged it to us as a cash advance instead of a credit card charge, the next day they cancelled the charge, but due to how they processed it we lost out on the exchange & were charged a cash advance fee, When I asked them to fix it they told me to take my issue up with Expedia & my bank. Unfortunately, it didn't get better, they treated us like 2nd class guests during our stay. Housekeeping decided to skip our room on day 1 even though we reminded them twice & we had to ask for towels daily. SO DISAPPOINTING"

"Perfecto"

"Super hotel Breakfast very busy Staff really helpful "

"Excellent!"

"I’m honestly really disappointed with my stay at this hotel in Rio. The first room we were given was nothing like the photos online and was in really poor condition. It was dirty, had a strong moldy smell, and it genuinely felt like we were put in one of the worst rooms they had available. It was such a frustrating way to start our trip. To their credit, they did move us to another room after we complained, and I appreciate that they made the change. But it’s still hard to get past the feeling that we were initially placed in a room they knew was far below standard. No guest should have to ask just to be given a clean and acceptable room. Another frustrating issue was the housekeeping. Our toilet paper was not refilled unless we specifically asked for it, which is such a basic thing that should be handled automatically. It added to the feeling that the overall service and attention to the rooms was lacking. The only truly positive part of the stay was the breakfast, which was genuinely good every morning, and the busboys were incredibly kind and helpful each time we had breakfast. Even though they changed our room, I’m still left disappointed overall because the first impression and the lack of basic upkeep really affected our trip. "

"Menu had lots of options but fruit flies on fruits and dinning room."