"Positives were that the beds were comfortable, the breakfast was ok and the staff did their best to help. However, for a multi floor hotel, it’s dreadful that there isn’t an elevator. We had to cary two very heavy cases up six flights of stairs. The hotel is in the centre of Lisbon but the main entrance is in a back street, when we arrived there was a beggar in the entrance area trying to get money off us. There was also a bin store there with rubbish spilling onto the floor. Dreadful first impression. Whoever hands out star ratings for these places needs to have another look at this one, definitely not worth the money, we’ll never stay there again. "