Hotels near Forum By The Sea Mall

"The food was fresh everyday ! The poolsides bar and lunch bar was great! The beds i wish were more comfortable , but other than that its exellent ! "

"Was not overlooked to the beach "

"Clean room, if you book an ocean view make sure u are facing ocean view and not sided. Great and friendly staff. Great food especially the french and Italian ones. Nice shows every night at the theatre. Pool okay but ocean was great! Overall I loved it "

"Great place, clean and awesome staff and shows"

"Great place. Not high end but not low budget either. The place was clean. The pool was "

"Everything was beautifully maintained. The grounds the room and the food was incredible! Definitely a top choice and we have been to Cancun many times!"

"We decided to extend our stay for two more nights and moved from Sunscape Resort to Krystal Cancun, and honestly I wish we hadn’t. The staff were not very helpful and the check-in process was extremely long, with absolutely no direction on where to go even when we asked for assistance. The food, despite paying for an all-inclusive package, was a disaster — very little variety, most dishes were cold, and the staff were again not helpful. Many items surprisingly weren’t included, and at one restaurant that was supposed to be included, the service was extremely poor. At the end, we were given a bill to sign for what we ordered. When I double-checked it, I noticed the staff had added extra items we never ordered. When questioned, they were clearly caught off guard. It made me wonder how many guests might sign without checking, especially when they assume everything is included. Unfortunately, the staff showed no remorse. To top off our two-night stay, at 5 AM on our last night there was loud hammering and breaking noise for about an hour, sounding like construction or some sort of maintenance. It completely ruined our rest. Overall, this has been one of the worst places I’ve stayed at."

"We checked in on Saturday and Monday renovations to the hotel started. We were not informed of this prior to or upon check in. We moved to a new hotel 1 day later with the excellent customer service we received from Expedia."

"It is an all-inclusive property. But anything not included is much more expensive than in US. I had a food poison after eating the sushi in the buffet. When I called the front desk for help I was told the on site doctor would charge 150 dollars per visit and 30 more if you want the doctor come to see you in your room. All the food and drinks I took was inside the property and I have to pay myself for their negligence on the food safety. On the hand this property is kids friendly. They have separate play area for kids in the lobby and buffet restaurant. The kids club also have daily activities prepared for little ones."