Hotels near Plaza Caracol Mall

"Family friendly. Can use upgrade on restaurant menus."

"The food was fresh everyday ! The poolsides bar and lunch bar was great! The beds i wish were more comfortable , but other than that its exellent ! "

"Was not overlooked to the beach "

"Clean room, if you book an ocean view make sure u are facing ocean view and not sided. Great and friendly staff. Great food especially the french and Italian ones. Nice shows every night at the theatre. Pool okay but ocean was great! Overall I loved it "

"Great place, clean and awesome staff and shows"

"Everything was beautifully maintained. The grounds the room and the food was incredible! Definitely a top choice and we have been to Cancun many times!"

"We decided to extend our stay for two more nights and moved from Sunscape Resort to Krystal Cancun, and honestly I wish we hadn’t. The staff were not very helpful and the check-in process was extremely long, with absolutely no direction on where to go even when we asked for assistance. The food, despite paying for an all-inclusive package, was a disaster — very little variety, most dishes were cold, and the staff were again not helpful. Many items surprisingly weren’t included, and at one restaurant that was supposed to be included, the service was extremely poor. At the end, we were given a bill to sign for what we ordered. When I double-checked it, I noticed the staff had added extra items we never ordered. When questioned, they were clearly caught off guard. It made me wonder how many guests might sign without checking, especially when they assume everything is included. Unfortunately, the staff showed no remorse. To top off our two-night stay, at 5 AM on our last night there was loud hammering and breaking noise for about an hour, sounding like construction or some sort of maintenance. It completely ruined our rest. Overall, this has been one of the worst places I’ve stayed at."

"We checked in on Saturday and Monday renovations to the hotel started. We were not informed of this prior to or upon check in. We moved to a new hotel 1 day later with the excellent customer service we received from Expedia."

"na"