Hotels near Plaza Caracol Mall

"Stayed for SB with a group of 5. One of the things I usually look forward to most when visiting Mexico is the hospitality, but here it was very inconsistent. Some staff members were kind and welcoming, while others were incredibly rude. The condition of the resort also needs serious attention. Our fridge didn’t work, the balcony door wouldn’t close which made the room hot and uncomfortable, and the shower door didn’t close properly. There were also only two outlets in the entire room, which is very inconvenient for multiple guests. Several amenities that were advertised were either broken or unavailable. The zipline didn’t work during our stay. The snack bar that was supposed to be restocked daily never existed. The beach bar had no one working there, so it was closed the entire time. Dining was another major issue. Only one restaurant was open for lunch most days. The buffet and restaurants sometimes didn't open on time and the options are more limited than it seems Basic resort operations also seemed poorly managed. Towels at the pool run out by around 10 AM, which is something basic. At breakfast, they also ran out of plates and cups multiple times.One of the elevators was out of service our entire stay. The resort itself feels very run down, and it’s clear that management has a lot of work to do to improve both the facilities and the guest experience. The resort did not live anywhere near the expectations. I would write 10x more if they didn't cap me on characters"

"super friendly staff"

"Overall it was good. If you like your booze it all Walmart booze but hey it’s still a good time. "

"Thank "

"Clean room, very nice pool with scenic view."

"A fabulous property! The staff’s dedication to service truly stands out. From the delicious meal options to the diverse and entertaining evening shows, everything contributed to a wonderful experience. Access to the beautiful, calming Caribbean was the icing on the cake. Grateful for the consistent top-notch hospitality experienced."

"Beach view was outstanding . The service was great even better . Highly reccomend Jazer and Liliana who tended to all of our needs exceptionally"

"A very nice and clean hotel, excellent staff, very good breakfast. The beach area was great."

"Good"