Altitude at Krystal Grand Cancun - All inclusive

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Luxury
4.5 star property
8.2

Very good

Property highlights

Close to Gaviota Azul Beach and Hotel Zone Beaches, Altitude at Krystal Grand Cancun - All inclusive provides a beach bar, a poolside bar and a terrace. Indulge in a manicure/pedicure, a massage and aromatherapy at The Beach House Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and French cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is S$444
includes taxes & fees
27 Oct - 28 Oct

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Altitude Suite Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Altitude Suite Double

8.4 out of 10
Very good
(33 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

A hotel room with a large bed, a desk, two chairs, and a balcony with a view of the ocean and buildings.

Altitude Corner Suite Partial View

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

A hotel room with a large bed, a desk with a chair, a small table with a chair, and a balcony with a view.

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(62 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

A hotel room with a large bed, a desk with a chair, a small table with chairs, and a balcony with a view of the ocean.

Altitude Corner Suite Ocean Front

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

A hotel room with a large bed, a desk, a chair, a small table with fruit, and a balcony with a view of the sea.

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located on the beach, Altitude at Krystal Grand Cancun - All inclusive is in Zona Hotelera, a neighbourhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Travelling with kids? Consider El Sol de Cancun and Cancun Cultural House. Looking to get your feet wet? Jet skiing, snorkelling and windsurfing adventures can be found near the property. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • A beach with clear turquoise water, rocky formations with green algae, and a city skyline in the background.
    Gaviota Azul Beach
    1 min walk - 0.1 km
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    9 min walk - 0.8 km
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    9 min walk - 0.8 km
  • A beach with clear turquoise water, a wooden pier extending into the sea, and a distant overwater structure.
    Caracol Beach
    11 min walk - 1.0 km
  • Cancun Convention Center
    8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Restaurants

  • Mandala
    5 min walk
  • Hooters
    5 min walk
  • Tradewinds
    2 min walk
  • Vips
    4 min walk
  • La Bastille
    2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

  • Property highlights
  • Close to Gaviota Azul Beach and Hotel Zone Beaches, Altitude at Krystal Grand Cancun - All inclusive provides a beach bar, a poolside bar and a terrace. Indulge in a manicure/pedicure, a massage and aromatherapy at The Beach House Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and French cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • You'll also find perks such as:
    • 4 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • A beach club on-site, babysitting (surcharge) and a gift shop
    • Beach towels, beach umbrellas and a billiards/pool table
    • Guest reviews speak highly of the beach locale and helpful staff
  • Room features
  • All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

    • Fitness facilities
    • Children's club

Entertainment

    • On-site entertainment and activities
    • Theme parties

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Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 25 Oct, 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 27 Oct, 2026 start from S$444, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Self-parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Checkout is at noon. Late checkout is available for a fee.

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Altitude at Krystal Grand Cancun - All inclusive Reviews

8.2

Very good

9.0

Cleanliness

9.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 501 out of 948 reviews
Rating 8 - Good. 193 out of 948 reviews
Rating 6 - Okay. 107 out of 948 reviews
Rating 4 - Poor. 66 out of 948 reviews
Rating 2 - Terrible. 81 out of 948 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay the rooms at the Altitude are excellent with great views of gulf and pool.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pools, clean rooms and very nice ocean view!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and the beach was crystal.
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Place was very nice. Most staff was very good. There were just a couple that were not pleasant.
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The food could of had more variety especially it being a buffet. I would say that's kind of a disappointment to me. The food could of been much better especially it being an all inclusive
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that you could use the internet anywhare and on the beach that was awesome. The staff, paulo and all of the concierge were so awesome will definitely be back miguel at the rosotto restaurant was so awesome with his service
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our trip and would recommend! Very clean, staff is helpful and the food was good. Hibachi restaurant was excellent! The beach was also great with plenty of chairs. Thank you for a great vacation!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with beautiful views. Staff was very nice, very clean resort! Good food at all restaurants.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really good brother very good beach very good food. Everything is very good.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and staff were all super helpful. The room was clean and the property amenities were very nice.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice view, nice staff
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean with an amazing view. The staff were all friendly and helpful. My only complaint is that we paid for the all-inclusive package, and it felt like a waste of money. There are three restaurants on the property, and you need to make a reservation at 7am for two of them. The other restaurant is buffet style, but the food did not look or smell appetizing, so we did not eat there. We left for our excursions at 6:45am on most mornings, so we were not able to make a reservation for any of the restaurants during our stay. We usually returned in the evenings and the restaurants close at 8pm. We were able to use the all-inclusive for drinks, but only one of the three bars was open later in the evening. It was not worth it for us, and we ended up spending money on eating and drinking off site during the entirety of our trip. That said, there are several restaurants within walking distance of the hotel. Nice property, but I don’t think I would stay here again.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice stuff poor entertainment
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say this was a great overall trip. I really loved the resort and all the restaurants that were in the resort. Everyone was so kind and polite and helped a lot with any questions and concerns that I had. The only very small issue I had was with the AC in my room, not working efficiently, but towards the end of the trip, it actually began working so overall I really can’t complain. I really loved the experience.
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities
Ac never came above 25 degrees for 4 nights. We complained they gave us a fan to the end. The ladies at front desk were nice I have to say but everything else needs work. Rooms were ok and would have been great if the AC were working. We actually got 3 rooms and all 3 had same problem. Breakfast was excellent on the Sunday, they had a Maya cooking outside and presentation was amazing. The days after the servers were kind of slow and rude. Nice beach, great property but customer service was not on par.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. I had a great housekeeper named Reyna she is amazing and so sweet. The staff was helpful when asked questions. The beach view was great from the balcony. I DO NOT RECOMMEND the upgrade from Krystal Grand and Altitude there is not much difference. In the 5 days that I stayed there I was not able to get a reservation for the French restaurant that only altitude has access to and the altitude only pool was not enforced as only altitude. I saw people with other color bands in there. The bar in the altitude building didn't have a bartender at all times. We had to wait for them to call him. Bar was open from 11-9pm. If we wanted to go to another bar we had to wait a while to get a drink and when you did majority were watered down or lacked flavor. The altitude bar had the best drinks when you were able to get one. Altitude had access to only the Buffet and 3 restaurants. 4 with the one we were never able to get a reservation in. I thought we would have priority at bars and dinner reservations since we reserved with altitude but that was not the case. There is also no night life at all. Dj for only 2 hours or Karaoke. You would have to leave resort if you wanted night life.
Stayed 4 nights in Oct 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
The food is not good at all., and is not only me. I saw several customers asking if that was all the food you have on the buffet, also I always go to your hotel because you use to have 24 hours room service and now it's only untill 11:00 pm . Sorry but next year I might take another hotel. ( I went to your hotel for the last 3 years). You will not find my name because was reserved under another names. Years ago it was a real good hotel, not now
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Such a great all inclusive for Cancun would 100% come back.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great location and great service.
Stayed 6 nights in Jun 2025