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Reviews of Five Elements Hostel

Five Elements Hostel
Moselstr. 40, Frankfurt, HE

Reviews

7.6

Good

Rating 10 - Excellent. 125 out of 466 reviews" "
Rating 8 - Good. 186 out of 466 reviews" "
Rating 6 - Okay. 95 out of 466 reviews" "
Rating 4 - Poor. 34 out of 466 reviews" "
Rating 2 - Terrible. 26 out of 466 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Valene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This the worst place I ever stayed. I didn’t even sleep in the room. I waited in the lobby until it was time to leave for my flight. I didn’t feel comfortable but the three young men in the room were friendly.
Stayed 1 night in Jan 2024

6/10 Okay

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
being next to the train station is convenient but it's a shady area that you wouldn't want to be in
Stayed 2 nights in Sep 2023
Response from Agne on 3 Oct,2023
Dear guest,Thanks for sharing your feedback with us! It's awesome to know you appreciated our location next to the train station. While we can't change our location, we genuinely put our heart and soul into making sure our guests feel safe and cozy within our walls. We're grateful for your feedback and will always strive to ensure a comfortable stay for everyone. Hope to see you again soon! Warm regards,

8/10 Good

Jesse

Stayed 1 night in Jul 2023

10/10 Excellent

Muhammad Badar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
My overall experience was very good with the hostel. The room was nice, bed was nice and clean and was provided fresh linens for it. The staff was very welcoming and helpful. Room was clean as well as the bathrooms. The breakfast was nice
Stayed 3 nights in Jul 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to the main train station is great. The place is great with an awesome vibe, the neighborhood no so good though.
Stayed 1 night in Jul 2023
Response from Fabi on 11 Jul,2023
Hi!Thanks for your feedback, Javier! We hope to be able to greet you another time. Take care!Best regards

6/10 Okay

Harper

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here 2 nights. We had a great time the first day, no issues. On our second night we were getting ready for bed and found around 10 bed bugs in both beds. Went to the front desk and was told they were all booked up and since it was night shift they couldn’t refund us. They gave us no alternatives so we had to sleep on the floor. The next morning the staff was very remorseful and gave us a refund for our stay. If it was not for the bed bugs we would have had an amazing time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The (short) walk from the train station to the hostel was a little concerning, but the hostel is very safe, clean, and friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Leticia

Stayed 1 night in Jun 2023

4/10 Poor

Donald, Fort Lee

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I book the top floor, for a single room. People stay at dorm bed will come to the top floor, use its space for playing guitar, personal stuff without permission. In the middle of the night, 12:15 am, someone will break in my own. I told the staff, they did not think it was a big deal.
Stayed 4 nights in May 2023

4/10 Poor

YOOCHEOL

Stayed 1 night in May 2023

4/10 Poor

Frederick

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Budget hostel and thats what get for what you pay; staff could be a little bit polite and welcoming. Personal observation is that, rooms lack ventilation (no windows) to hel air circulation and so, I couldn't sleep inside my alotted room.
Stayed 1 night in Apr 2023
Response from Agne on 25 Apr,2023
Dear Frederick,Thank you for taking the time to share your review with us. We appreciate all feedback as it helps us to improve our service.However, after reading your review, we are a little confused as some of the facts you mentioned do not seem to add up. The room you stayed has large windows which span half of the length of back wall, offering a stunning view of the Frankfurt skyline. We understand that everyone's experience is subjective, but we believe this feature would be hard to miss :)We would like to kindly ask if you may have written this review for the wrong hostel by mistake? We hope that we can clarify any misunderstandings and welcome you back to our hostel in the future.Best wishes from Frankfurt!

8/10 Good

Matthew

Stayed 1 night in Apr 2023

6/10 Okay

Yuji

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Agne on 12 Apr,2023
Thank you for taking the time to share your feedback regarding your recent stay at our hostel. While we are happy to see that you have awarded us a 6/10 rating, we are eager to know more about your experience so that we can improve in the areas where we fell short. We would be grateful if you could provide us with some more details on the areas where we could have improved. Your feedback is extremely valuable to us, and we assure you that we will take the necessary steps to address your concerns.Thank you again for your feedback, and please do not hesitate to contact us if you have any further comments or suggestions.Best regards

10/10 Excellent

caymus

Travelled with group
Liked: Staff & service, property conditions & facilities
I liked the amenities. Tea, coffee, board games, breakfast. All of it was good.
Stayed 4 nights in Jan 2023

10/10 Excellent

Adi

Stayed 1 night in Jan 2023

8/10 Good

Ihor

Stayed 1 night in Oct 2022

8/10 Good

karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel was clean, the staff was friendly, and I had a nice interaction with other travelers there. The location, though conveniently close to the main train station, is the red light district and gets quite dirty on Saturday night. But I, a man, nevertheless felt safe walking to and from the hostel even at night.
Stayed 1 night in Oct 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
Really good location in relation to Frankfurt Station
Stayed 1 night in Sep 2022

8/10 Good

Raika Antonielle

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, not good neighbourhood
I decided to stay in the hostel at the last minute. The reception was very comprehensive and gave me 2 hours earlier check-in. The locker provided was safe. Lack of air-conditioning system (it was quite hot in Frankfurt). The area where the hostel is located has lots of drug users, which makes me feel unsafe. Although it's well located (the heart of the city centre)
Stayed 1 night in Aug 2022
Response from Fabian on 16 Aug,2022
Hi! Thanks for your feedback!We hope to see you again :) Take care and stay safe! Best regards

8/10 Good

Sudeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Joshua

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Close to hbf, average stay
Stay was ok, just one night with my brother. We knew about the location being in the red light district, not an issue since we chose this for the proximity to the hbf. The staff that checked us in was not friendly at all, smiled at the two guest ahead of us and when it was our turn she was dull and expressionless. The bathrooms and showers were shared and were in an ok condition, just like at a dormitory at school. We had a private room and I’m glad I booked that for the privacy.
Stayed 1 night in Jul 2022
Response from Fabian on 18 Jul,2022
Hi there! Thanks for your feedback. We´re sorry to hear that you didnt have a nice experience when you got checked in. We will make sure to talk to our colleagues about this and we hope to be able to host you again in the future. Best regards

6/10 Okay

Roman B

Disliked: Cleanliness
The room had a bad smell of feet. The area around the hostel is very sketchy.
Stayed 4 nights in Jul 2022
Response from Fabian on 18 Jul,2022
Hi! Thanks for your feedback. Unfortunately in a dormitory it can happen that the room will smell. If you would like to avoid this, we also offer private rooms that you can book. And regarding the area, unfortunately we are in the red light district and that´s why we warn the guests about this in the booking confirmations.

6/10 Okay

Edemilson

Stayed 1 night in Jun 2022

8/10 Good

Fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

6/10 Okay

Karim

Liked: Cleanliness, room comfort
Just OK
Stayed 3 nights in Dec 2021

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 1 night in Nov 2021

10/10 Excellent

Roxanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Biswakalyan

Liked: Staff & service
fun stay
nice stay but make sure you know about the locality.
Stayed 1 night in Sep 2021
Response from Fabian on 23 Sept,2021
Thank you so much for your feedback! We hope to see you again soon :)

10/10 Excellent

Valerio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel with good location.
Nice hotel and welcoming hostel 3 mins from Frankfurt train station also just by the red lights district area. At first the surrounding areas and people looks bit scary or intimidating but to be honest they just mind their own businesses. Great location and good value for Money also they provide breakfast which is bonus 😊
Stayed 3 nights in Sep 2021
Response from Fabian on 23 Sept,2021
Thank you so much for your feedback, Valerio! We hope to see you again soon :)

10/10 Excellent

GABRIEL L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Amazing staff, kitchen, bar, beds…absolutely nothing to complain! The breakfast is better than much hotels. GREAT PLACE!
Stayed 1 night in Aug 2021
Response from Fabian on 23 Sept,2021
Thank you so much for your feedback, Gabriel! We hope to see you again soon :)

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I had an amazing stay at Five Elements. Though they say they are in the red light district, I had no issues with the neighborhood. I met some fun travelers while there. The staff was amazing and attentive. I highly recommend staying here!
Stayed 1 night in Jul 2021
Response from Agne on 14 Aug,2021
Thank you a lot for your feedback! We are happy to hear that you enjoyed your time here :) Safe travels!

10/10 Excellent

BEAT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priv Room
Tried this style of room, as none of shared rooms showed during time of booking. Obviously something wrong, had lots is shared avail. Room is huge and quiet. Might take it again.
Stayed 1 night in Apr 2021
Response from Fabian on 21 Apr,2021
Hey there! Thanks for your review!We hope to be able to greet you again at our hostel.Take care and stay safe :) Best regards

8/10 Good

MR elmaliti

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Mauricio J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Appreciate the efforts by the staff to ensure the property is safe.
Stayed 2 nights in Dec 2019

8/10 Good

ShirleyMarins, 6944 Byron Ave apt 10 Miami Beach Florida USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything especially breakfast, I was surprised to see that they left until noon, and always put fresh coffee, tea and bread free, are generous. For sure I will came back Thank you
Stayed 3 nights in Nov 2019

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hostel I have stayed at in Europe! The staff are friendly and the bar is great even when it’s not happy hour.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Was ok. But very hot in summer, like 5 degrees more than outside always. There was an old AC in the room but didn’t worked. If you don’t go on summer should be fine.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall atmosphere was nice at the hostel. However the bed mattress and room ceiling are very dirty. I was on the top bunk and later at the end of the next day I discovered there was bed buds bites on my back! I have travelled a lot and know what a bed bud bite looks like. I am willing to supply photo if needed. I am very disappointed despite reading good reviews. I also booked another night before I leave the city in a few days. I am not sure if I can cancelled that booking given this special circumstances.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Don’t recommend this facility for anyone, Expedia charged me way too much for something doesn’t worth a damn dollar, I got charger $105 for something doesn’t worth more than $20, & that what it’s worth after I checked their website. Bad & unsafe area. Bad service and I feel like I was in a detention facility, I feel sorry for my money.
Stayed 1 night in Jun 2019

8/10 Good

Armin

Liked: Staff & service, property conditions & facilities
Medium good
Medium good
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Tabish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, awesome free pasta in the evening.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nicer than expected and very safe and secured. Staffs are friendly. Overall a good experience, would stay there again.
Stayed 1 night in Mar 2019

8/10 Good

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019