Minibar, cots/infant beds, rollaway beds, free WiFi
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Reviews of Willy Hotel Frankfurt

Willy Hotel Frankfurt
Neue Mainzer Strasse 24, Frankfurt, HE

Reviews

5.6
Rating 10 - Excellent. 14 out of 164 reviews" "
Rating 8 - Good. 34 out of 164 reviews" "
Rating 6 - Okay. 45 out of 164 reviews" "
Rating 4 - Poor. 31 out of 164 reviews" "
Rating 2 - Terrible. 40 out of 164 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amrit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Maine Girl
Our stay was wonderful. The gentleman at the desk was very kind and helpful. The location could not have been better. We could easily walk to the old city. The hotel was very close to Willy Brantz stop from the tram, so it was very easy to get from our hotel to the Frankfurt Au Main airport. The only thing that could have been better, were our mattresses. They were not comfortable at all and could feel the springs inside.
Stayed 1 night in Nov 2023

10/10 Excellent

Jyothir Ganesh Varma

Stayed 6 nights in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what you need, and no more.
Our stay was great. You get what you need in a hotel, and no more. So, if you want to stay near the city center for a good price, this is a good deal.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Candice

Stayed 2 nights in Sep 2023

4/10 Poor

Tania

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Erin

Half a block away from public transit and a few blocks from restaurants and shopping.
Stayed 4 nights in Jun 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
not a pretty area, stay away

2/10 Terrible

Yeon Seop

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Dana

Stayed 1 night in Jan 2023

2/10 Terrible

sharif

Stayed 1 night in Sep 2022

8/10 Good

Kehan

Business traveller
Liked: Cleanliness
Overnight stay
Don’t feel like I paid for what I received as far as room size.
Stayed 1 night in Dec 2021

6/10 Okay

Cecilia

Travelled with family
Disliked: Property conditions & facilities
It was ok. But really expensive for what you get
Stayed 1 night in Feb 2020

6/10 Okay

ADAM

Travelled with group
Liked: Cleanliness
It did the job.
Wasn't sure what to expect, but we didn't get our hopes up, at £26 per night we weren't expecting 5* accommodation or service. It was a bed for the night. Couldn't get the TV working, despite changing it, colleague seemed set on having a working TV... Shower was a nightmare, drastic fluctuation in temperature, but again, it did the job just about. Room was warm and Tidy. Check in was simple enough and we even got in the room early. Did not eat at the property, checked out at 11 and that was nice and simple too.
Stayed 1 night in Nov 2019

8/10 Good

Mitra

Travelled with family
Liked: Staff & service
Friendly staff, very good location
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. People working there are really nice and taking good care of you.
Stayed 3 nights in Sep 2019

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, no a/c and in summer is hot. Cockroach insects
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to City center, very good location. Good place to stay
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Feb 2019

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing
Fairly average hotel at overinflated rates due to a trade fair - needs to be upgraded
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Internet access needs improving.
A budget hotel with good heating and comfortable beds. Internet access was poor or non existent, which was difficult for us. No storage for clothes other than a rack with hooks. It's in a good location of the train station and the center.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
More of a hostel than a hotel
The hotel was easy to find, but check in was very slow and it appeared as they weren't prepared for me. They charged my card twice for my stay, but this was corrected. The room was spacious and clean, and the bed was very comfortable. I would describe it more of a private hostel room rather than a hotel room.
Stayed 1 night in Nov 2018

4/10 Poor

Rob, Texas

Disliked: Property conditions & facilities, room comfort
As the last option I had to be close to the Römer, it was OK, but this a one star hotel. However for a one night deal it could probably be ok. The one thing to recognize, you are from just a couple of blocks from beautiful mall, coffee places, 20 mins from train station, 10’from the Römer, and across the street the European Bank. Like I said, as the last resource or looking for something cheaper close to everything, this is for you.
Stayed 2 nights in Sep 2018

8/10 Good

Changho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comport
The hotel is located in walking distance from Frankfurt Station and very convenience for shopping and sightseeing. Most of the facilities are clean. Good to stay with family.
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location bad hotel
Poor condition, no TV screen, just a computer screen very simple, some rooms water leaking from radiators
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great Location
The location is great if you are visiting the banking district. The room is basic. however, the rate is low so if you don't expect too much, the hotel is fine. The room is clean and the shower is good.
Stayed 3 nights in Feb 2018

2/10 Terrible

Brian, Nova Scotia, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experiance
The rooms were very cold in late Sept but they would not turn the heat on until Oct 15. Thin tiles covered over cement floors held the cold and made it very cold. There were no rugs on the floor which were needed. The manager did not want to provide extra blanks or duvets, finally got them after fighting with him several times and him laughing at us for being cold. Other problems included: showers fell off the wall in the bathrooms; ragged torn and stained curtains; some power outlets did not work; the light switch for the room was hidden on another wall behind the TV; the glass part of the desk door was broken and the only way to open the door was to reach thru the broken glass; the garbage can lid flew off when we tried to open the can; one of the tables was broken and you could not set anything on it without the table top falling off; we could not get the TV to work properly and finally had to give up asking for that to be fixed; the TV was a 12 inch flat screen sitting on a desk literally 7+ meters away on the other side of the room, even if we had gotten it working we would not have been able to see it well.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room looked like a 70s dorm room. Lights didn't work, bug on bathroom floor. Not what I would expect for the $$$
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location but terrible hotel, max guesthouse
No staff, had to call for a key and terrible room. Waken by noise, Arabic music at 7 in the morning on a Saturday

6/10 Okay

joan, london

Central
The central is near to the main station.Perfect if you want to go to the Christmas Market as it's only 5mins by foot

8/10 Good

Kathy, Warwickshire

Liked: Cleanliness, staff & service
Great location for exploring the city
We stayed here when in Frankfurt at the Christmas Market. Location was perfect. 8 minutes walk to the train station and about 5 from the market locations. The room was clean but basic. Good shower. We didn't have breakfast so can't comment on that. We were allowed to leave our luggage in our room till we left for the airport at 6pm in the evening. The one negative about the hotel is the fact that there is a night club in the basement of the building which plays music to 4am. We were on the same floor as the hotel reception in room 204 so our room was close to the nightclub therefore we felt the beat of the music when trying to sleep. I would use the hotel again because of its location but would ask for a room higher up.

8/10 Good

Chris, Wales

Liked: Staff & service
Disliked: Property conditions & facilities
Good location for business area
I have used this hotel on multiple occasions as it is convenient for the offices, is within yards of the U-Bahn and also within easy walking distance of "Old" City and shopping area. The old building has no foyer or place for a lounge

2/10 Terrible

Wida

Disliked: Staff & service, property conditions & facilities, room comfort
This place cannot be called a hotel, more like an apartment building. There's no lobby or security, but only a part-time reception counter on the 2nd floor after 3pm to check people in. The rest of the night and day there is no reception/manager. Upon checkin you get 2 keys, one for your room, and one for the hotel's street entrance. But the street door is always unlocked and one night there was somebody sitting in the stairway asking for help. Its a creepy place. Location is good.

4/10 Poor

rg

Disliked: Cleanliness, property conditions & facilities, room comfort
Almost literally last place on eve of bookfair
Dirty sheets, shower that didn't drain. But very near to the old city and Goethe house!

10/10 Excellent

AS, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, spacious rooms, very clean
Close to transport and shopping. Large clean rooms. Comfortable beds. Very happy with our stay here. Good price.

8/10 Good

CS, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, great location, clean
This hotel was a delight to stay in. We had a large room that was clean and tidy. The beds were comfortable and the in-room thermostat made it easy to regulate the temperature. Very close to transport, restaurants, and shopping.

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
What do I think about my stay? I didn't get a stay, as we found no one on site when arrived, and were refused entrance when I called the number. I had called ahead to make sure we could check in late due to arriving on 1:30 train. Was told sure thing. Train delay at Poland border for 3+ hours got us into Frankfurt @ 5:30. Ten to six I called the number on the desk, was told we could not check in even though we had previous day's reservation. Stay away from this sh#t hole. Called around several places to find them filled, but Hotel Kautz had a room for three and took us in immediately. Gladly recommend that place.

8/10 Good

Cheuk Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maribeth, Cardiff

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient for the financial district

8/10 Good

Verified traveller

Liked: Staff & service

4/10 Poor

Saw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jackie, New York, NY

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but
Good location but for there's much left to desired. The hotel is close to the subway, center of the city, museums, allows convenient and quick subway transportation to Messe. The room we stayed in was spacious, but had poor decor, missed closets, and storage space, and the hotel staff failed to change towels and sheets on a reasonable rate. That made the feel of the hotel cheap (even though it was not cheap at all).

6/10 Okay

Not Provided, London

Liked: Cleanliness, property conditions & facilities, room comfort
I was only there for a 2 night stay, and the location was perfect for where i was working, which was a 2 minute walk away. A very basic room that was perfect for my needs.

6/10 Okay

Andreas, Helsingborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bad WiFi.
Everything was great EXCEPT a non-functioning WiFi.

2/10 Terrible

ZEE ZEE, CANBERRA

Disliked: Property conditions & facilities, room comfort
No aircon, shower head loose, mouldy and rusty
The street noise was annoying because no air con and so a window had to be open all night , suggested by the owner.

6/10 Okay

vijay, Manchester

Liked: Cleanliness
Decent hotel
Pros- Large, spacious rooms, good central location, friendly staff, right off Ubhan station Cons- no air conditioning,no English channels on TV, no phone in room, limited reception hour

6/10 Okay

Debbie, California, USA

Liked: Cleanliness, staff & service, room comfort
Basic hotel at good price.
Large plain room for double bed and two singles in the city walking distance from train station. View of building across street. Not a typical hotel as small reception desk is on 2nd floor and no restaurant, so we passed on the breakfast option. Mini refrigerator did not work but staff let us keep a bottle of water in their fridge. Reception stayed open until we returned for the night 11pm. Actual room key given, so must return it at check out.