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Reviews of Hilton Garden Inn Frederick

3 out of 5
Hilton Garden Inn Frederick
7226 Corporate Ct, Frederick, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Candace

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed two nights. While the rooms were clean, the rooms and hallways smelled very strongly of marijuana. The smell was almost constant. Room key access from the outside entry doors was disabled the entire time we were there so anyone could walk in and out without secure access. Upon returning one night, the outside door was propped open with cardboard. GM did refund half of our stay after I sent an email. We’ve stayed here before without issue, but won’t be returning to this location.
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in service was excellent! unfortunately, there was a problem. The hotel had a main water pipe burst at 3:45am. that resulted in the entire hotel being evacuated. I do want to say the check-in clerk was exceptional in handling this situation. He assured us the hotel would give us a refund if we called Expedia. I was given the info. that Expedia needed to process the refund and it appears that this will be taken care of. Thank-you so much and thank-you (check-in clerk) Art.
Stayed 1 night in May 2024

10/10 Excellent

Dawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The person that checked me in was quick , it was appreciated after long travels . Thank you
Stayed 2 nights in May 2024

4/10 Poor

Joanne, Ottawa

Disliked: Staff & service, property conditions & facilities
The pool was closed for renovation which was not advertised when we booked early last week, even though it was planned. A small thing perhaps, but we chose this place for its pool. But my biggest complaint is that I requested a pet free room on line (VERY SEVERE ASTHMA) and upon arrival I was told they are a pet friendly hotel so they cannot « discriminate » against pets and their owners so pets are allowed everywhere in the rooms. As someone who travels frequently, I have never encountered a national hotel chain that does not reserve some rooms for customers who are allergic to animals. The front desk personal were unhelpful to say the least. I honestly will never stay in your hotels that are pet friendly as apparently you are happy to discriminate against people with severe medical conditions but not pets.
Stayed 1 night in May 2024

8/10 Good

Tasha, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant day and was very impressed with the cleanliness, comfort, and design of the hotel. The staff was very friendly and helpful. Would definitely stay again and recommend it.
Stayed 2 nights in Apr 2024

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot… well kept, spacious, clean VERY VERY comfortable
Stayed 1 night in Apr 2024

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The food and bar area was excellent. The AC did not cool the room, which was unfortunate.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly!
Stayed 2 nights in Apr 2024

10/10 Excellent

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean the only thing I found wanting was the old school technology door lock
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent room was comfortable and in great condition. The only negative during my stay I was informed at check in the Bar/ Restaurant was closed for the day. I booked a higher end hotel for the amenity's .
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jotina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Stayed 1 night in Apr 2024

10/10 Excellent

Irvin

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Ma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Inna

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
our experience overall was ok. We liked the bigger Junior King room. Staff were very pleasant but not very helpful. We never got an extra blanket we asked for. Room was clean except for a sticky cup stain on the tv counter and a stain on the carpet near the couch. The biggest bummer was the breakfast. It fas ok, not much different from mid range hotels. Normally it’s included. But we were charged $4 on the app. Which is fine but unnecessary: just include it in the price. We also were offered an omelet for $15, which we declined and only used what was at the bar. However at the end we were presented with a $30 bill to sign and the assurance that we won’t be charged. We found it odd. My husband travels a lot for work. He never heard of such thing.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Banesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
…
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nyshekia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lourdes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are friendly with us deaf family, they did make sure we got what we need. Excellent service.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew, Windber

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, free of smells, convenient and well-staffed. Everything worked and the staff was efficient and courteous. Because we reserved with Expedia, we had the option of buying breakfast for $5 for the two of us. When we got to the hotel, we found price of breakfast on the premises was $15 per person! Was a very good breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
This was all a like stay!!
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with this lovely hotel. It was quiet and clean and beautifully decorated. We thought it was great, especially for the price! Also lots of restaurants right across the street. We’ll be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Laila

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On premesis dining
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Kay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Check in was great and the clerk was friendly and accommodating. She advised breakfast started at 7. I was quite surprised when I was stopped by a very stern employee who advised me breakfast was $15.00 unless I was on the list. It’s ok but the 1st time that has ever happened!! I’ll make sure next time I ask if I’m on the list!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at this Hilton Garden. Staff was great and the free cook to order breakfast was a nice surprise.
Stayed 1 night in Mar 2024

6/10 Okay

Patrick

Stayed 1 night in Mar 2024

10/10 Excellent

Kendra

Stayed 1 night in Mar 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our stay. Booked online through expedia bcs it was cheaper than booking in person, not by much but a few bucks with the exchange rate. Very nice and comfortable room.
Stayed 1 night in Mar 2024

10/10 Excellent

Bianca

Liked: Cleanliness, amenities
great place
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Room was clean and the beds were super comfortable!
Stayed 1 night in Mar 2024

6/10 Okay

adrian

Disliked: Staff & service
Property a bit dated, still had valentines decorations up on the 9th of march. Water pressure sucks, shower was a dribble. Bathroom fan sounded like a jet taking off. Front staff at checkin was rude. Probably would look for a different place to stay if I was in town again.
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the property and my room. The only thing I didn’t like was the smoking area right outside my exit door…wish they’d move that away from the door.
Stayed 2 nights in Mar 2024

10/10 Excellent

wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable beds.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Beautiful cozy lobby.
Stayed 1 night in Mar 2024

10/10 Excellent

Emmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, wonderful staff. We had an issue with a drip in the bathroom, and they immediately came to fix it. Will certainly stay here again.
Stayed 3 nights in Feb 2024

8/10 Good

Velma

Stayed 1 night in Mar 2024

6/10 Okay

RAHUL

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Place was clean and comfortable. How every check-in experience was not great. They gave keys to the room that somebody checked out and wasn’t cleaned. When I called reception, they asked me to go down and get keys to new room. No sincere apology given. If I was the manager here, I would have asked the staff to come up and give me keys to the new room with a sincere apology. That’s what I call customer service.
Stayed 1 night in Mar 2024