Photo gallery

Featured image
Indoor spa bath
Indoor spa bath
Indoor spa bath
Premium bedding, in-room safe, desk, free WiFi

Guest reviews

4.5/5 Wonderful
1,748 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast Available
  • Parking Available


Explore the area

Popular LocationTochoji Temple8 min walk
Popular LocationCanal City Hakata13 min walk
Popular LocationKushida Shrine14 min walk
AirportFukuoka (FUK)3 min drive

Choose dates to view prices

  • Business Room, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 1
    More detailsBusiness Room, Non Smoking
  • Double Room, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 2
    More detailsDouble Room, Non Smoking
  • Twin Room, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    More detailsTwin Room, Non Smoking
  • Twin Room, Smoking

    3.6/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    More detailsTwin Room, Smoking
  • Room, Women only

    4.9/5 guest room rating

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 1
    More detailsRoom, Women only
  • Double Room

    4.5/5 guest room rating

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 2
    More detailsDouble Room
  • Twin Room

    4.1/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    More detailsTwin Room

About this area


Located near the boardwalk, Nishitetsu Hotel Croom Hakata is in Fukuoka's Hakata-ku neighbourhood, an area with good shopping. Tochoji Temple and Fukuoka Tower are notable landmarks, and travellers looking to shop may want to visit Canal City Hakata. Looking to enjoy an event or a match while in town? See what's going on at Marine Messe Fukuoka.

Visit our Fukuoka travel guide
Popular Location

What's nearby

  • Tochoji Temple - 8 min walk
  • Canal City Hakata - 13 min walk
  • Kushida Shrine - 14 min walk
  • Hakataza Theatre - 20 min walk
  • Fukuoka Anpanman Children's Museum - 20 min walk

Getting around

  • Hakata Train Station - 8 min walk
  • Gion Station - 8 min walk
  • Fukuoka (FUK) - 3 min drive

About this property

Nishitetsu Hotel Croom Hakata

3.5-star Fukuoka hotel in Hakata-ku, near Tochoji Temple
This hotel features 2 restaurants, a sauna and valet parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, spa services and a meeting room are on-site. All 503 rooms offer free WiFi and free wired Internet, plus fridges and flat-screen TVs. Other amenities available to guests include premium bedding, free bottled water and hairdryers.
Nishitetsu Hotel Croom Hakata offers 503 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with pay-per-view films.

Bathrooms include complimentary toiletries and hairdryers. This Fukuoka hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in March 2016.

Property amenities


Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Valet parking: JPY 1500 per night
Limited parking spaces

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: JPY 1200 for adults and JPY 1200 for children
2 restaurants
Coffee/tea in a common area

Things to do

Hot springs
Spa services

Family friendly

Dry-cleaning service
Laundry facilities


Front-desk safe
Water dispenser

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage

Languages spoken


Business services

1 meeting room


Hot springs open from 3:00 PM to 1:00 AM
Indoor hot springs
Outdoor hot springs


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel


Designated smoking areas

Room amenities


Air conditioning
Premium bedding


Free toiletries


Flat-screen TV
Films for purchase

Food and drink

Free bottled water





Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 20


Check-out before 11 AM

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information


You'll be asked to pay the following charges at the property:

  • A city tax will be collected at the property, effective from 1 April 2020. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.
  • A tax is imposed by the city: JPY 500 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 1200 for adults and JPY 1200 for children (approximately)
  • Valet parking fee: JPY 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Contactless check-out is available.

We should mention

Hot springs access available from 3:00 PM to 1:00 AM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Can I cancel my reservation for free at Nishitetsu Hotel Croom Hakata and receive a full refund?
Yes, Nishitetsu Hotel Croom Hakata offers free cancellation on select room rates, because flexibility matters! Please refer to Nishitetsu Hotel Croom Hakata cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is available for JPY 1500 per night. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Nishitetsu Hotel Croom Hakata?
Checkout is at 11 AM.
Where is Nishitetsu Hotel Croom Hakata located?
Located in Hakata-ku, this hotel is within a 15-minute walk of Tochoji Temple and Canal City Hakata. Fukuoka Convention Center and Marine Messe Fukuoka are also within 2 mi (3 km). Gion Station is 8 minutes by foot and Hakata Train Station is 8 minutes.

Guest reviews

Overall score and ratings for Nishitetsu Hotel Croom Hakata

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed at this hotel for over a month from Feb-March, 2020. I was between two foreign assignments for my work, and got stuck in transition due to the Covid-19 pandemic. I had to keep extending my stay at this hotel, the front desk staff was very kind and helpful. The room was very small, but I expected that for being in Japan, especially at this location. The hotel was only 10 minutes taxi ride from the airport, and a few minutes walk from the train/subway station. There were hundreds of restaurants and stores nearby. The whole building was kept spotless, the lobby area was nice and relaxing with free coffee/tea/juice, etc. I liked the hot-spring style bath downstairs, it was clean and well maintained. I especially liked the sauna and the massage chairs there. I wish there was a microwave on each floor, so I didn't have to take elevator with my meal, but that is just a minor issue. Another thing is that even when I placed the "do not disturb" sign on the door, they still left a bag of towels, pyjamas, etc. every day. They did not disturb me, it's just I found it a bit of waste. I wish there was an option for 'no-service-at-all", as I didn't need a new pairs of pyjamas every day. But overall, it is an excellent hotel with clean facilities, very professional staff, and great convenience. I would recommend it to anyone staying in Fukuoka, and I'd love to go back there again.

Stayed 4 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 13 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Very convenient, good atmosphere.

    Stayed 2 nights in Mar 2020


    • Liked: Cleanliness, amenities

    Great location! Room was small and had a weird smell

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 6 nights in Feb 2020