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Sutton Hotel Hakata City

3.0 star property
Central Fukuoka hotel connected to the convention centre, 8-minute walk to Canal City Hakata

Choose dates to view prices

Located in Hakata's center, Sutton Hotel Hakata City offers modern amenities and genuine hospitality. Guests value the dry cleaning service, hotel restaurant, and reliable in-room WiFi. The multilingual staff consistently earns praise for their helpfulness.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is S$82
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Single Room, Non Smoking

Desk, free WiFi, bed sheets

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(46 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Superior Twin Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Non Smoking

Desk, free WiFi, bed sheets

Family Suite, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Sofa bed
Private bathroom
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin, Non Smoking

Desk, free WiFi, bed sheets

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking

Desk, free WiFi, bed sheets

Deluxe Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Non Smoking

Desk, free WiFi, bed sheets

Family Suite Non Smoking

  • Sleeps 4

View all photos for Superior Twin Room Non Smoking

Desk, free WiFi, bed sheets

Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Room Non Smoking

Desk, free WiFi, bed sheets

Deluxe Double Room Non Smoking

  • Sleeps 2

Standard Double Room Non Smoking

  • Sleeps 2

View all photos for Hollywood Twin Room 2 Semi-Double Bed Non Smoking

Desk, free WiFi, bed sheets

Hollywood Twin Room 2 Semi-Double Bed Non Smoking

  • Sleeps 2

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Barrier Free Room

Coffee and/or coffee maker

Barrier Free Room

  • Sleeps 2

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Four Points Flex by Sheraton Fukuoka Hakata

Hakata Ward
  • Free WiFi
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  • Air conditioning
  • Breakfast available
8.8 out of 10, Excellent, 1,000 reviews
The price is S$102
24 Nov - 25 Nov
Four Points Flex by Sheraton Fukuoka Hakata
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About the area

Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011

What's nearby

  • Canal City Hakata - 8 min walk - 0.7 km
  • Fukuoka Anpanman Children's Museum - 19 min walk - 1.6 km
  • Marine Messe Fukuoka - 5 min drive - 3.7 km
  • Port of Hakata - 6 min drive - 3.4 km
  • Mizuho PayPay Dome Fukuoka - 10 min drive - 6.9 km

Getting around

  • Hakata Station - 5 min walk
  • Kushida Shrine Station - 12 min walk
  • Fukuoka (FUK) - 4 min drive

Restaurants

  • ‪はじめの一歩 - ‬1 min walk
  • ‪The Lounge - ‬2 min walk
  • ‪オルドス家 - ‬2 min walk
  • ‪焼売酒場いしい - ‬2 min walk
  • ‪博多担担麺 大吉 - ‬1 min walk

About this property

Sutton Hotel Hakata City

Hotel near Canal City Hakata
Located close to Marine Messe Fukuoka and Port of Hakata, Sutton Hotel Hakata City provides a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), a 24-hour front desk and a vending machine
  • A front desk safe, coffee/tea in reception and a lift
  • Multilingual staff, coworking spaces and luggage storage
Room features
All 162 rooms feature comforts such as air conditioning, in addition to amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 32-inch flat-screen TVs with digital channels
  • Fridges, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1500 for adults and from JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a daily storage fee for 2 or more pieces of luggage or packages.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

Is Sutton Hotel Hakata City pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sutton Hotel Hakata City?

As of 13 Nov, 2025, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on 16 Nov, 2025 start from S$81.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sutton Hotel Hakata City?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Sutton Hotel Hakata City?

Checkout is at 11 AM.

Where is Sutton Hotel Hakata City located?

Located in Hakata Ward, this hotel is 0.4 mi (0.7 km) from Canal City Hakata, and within 3 mi (5 km) of Port of Hakata and Marine Messe Fukuoka. Ohori Park and Mizuho PayPay Dome Fukuoka are also within 6 mi (10 km). Hakata Station is only a 5-minute walk and Kushida Shrine Station is 12 minutes.

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Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 302 out of 1000 reviews
Rating 8 - Good. 439 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025

6/10 Okay

Opus

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025

8/10 Good

Agatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location from Hakata station, toilet is spacious compared to other hotels in Japan.
Stayed 2 nights in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good service overall
Stayed 1 night in Jun 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my 7 night stay, my only complaints were that it was a little dusty in some areas and there was only a microwave in the lobby. Otherwise a comfortable stay with great access to Hakata station and right across from a 23hr affordable food spot (Sukiya)
Stayed 7 nights in Apr 2025

10/10 Excellent

Tsz Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, within walking distance from Hakata station.
Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this hotel. I’ve stayed in over 11 hotels all across Japan, and this hotel is at the bottom of the list. The website states: “Air-conditioned rooms feature hardwood floors, a flat-screen satellite TV, a refrigerator, nightwear, a toothbrush set, and an electric kettle with green tea. Private bathrooms also feature wooden floors and stylish tiled walls. A coin-operated launderette is available on site” Well, there was no air conditioning and no laundry on site. WiFi is extremely spotty. The hotel even has a sign stating to limit your video calls. Stylish? More like extremely out-dated. They don’t even have a key card, they provide you with an actual physical key, in which, if you want your room cleaned, you have to leave it in the front desk. Annoying. And the lack of air conditioning? The windows don’t even open to let the cool November air in. Prepare to sweat. The only good thing about this hotel is the location. It’s close to Hakata station, making it easy to navigate within Fukuoka. Other than that, I would spend the extra money to get an actual decent hotel.
Stayed 4 nights in Oct 2025

6/10 Okay

Shaun

Liked: Staff & service, amenities
500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage. Only stayed here for 2 nights and wasnt there a lot. The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy. Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Very poor WiFi

Good: #1, size, more spacious than regular Japan hotel rooms #2, location, walkable distance from Hakata Station #3, shower, bigger bathtub Bad: #1, WiFi, horrible signal #2, breakfast, just so so #3, windows, locked so no fresh air or ventilation
Stayed 2 nights in Feb 2024

8/10 Good

TOKUDA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
空調は風量のみ操作できるが温度が調整できないのが難点。それ以外は満足です。
Stayed 1 night in Nov 2025

8/10 Good

ayako

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
汚物入れが無いのが残念でした。
Stayed 1 night in Nov 2025

2/10 Terrible

IKUKO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
11月で　暖房が入っていましたが、部屋で温度調整ができず、おまけに窓も開かないので、暑くて暑くて汗がダラダラでした。寝苦しくて、熱中症で死にそうなくらい苦痛でした。 口コミで、調整ができないのは知っていましたが、反対側のおへやは涼しいのが後から分かりました。
Stayed 3 nights in Nov 2025

2/10 Terrible

Shinya

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
窓も固定され空調が調整出来ず暑くて寝苦しい。 アメニティも緑茶パックのみで他のホテルにあるコーヒーぐらい欲しい☕︎ 朝食は無くてもコーヒーぐらい欲しかった☕︎
Stayed 1 night in Nov 2025

8/10 Good

TATSUYA

Liked: Cleanliness, amenities
部屋、サービス共に満足です。空調が中央配管の為、暖房のみで当日少し室温が暖かく暑かったです。周りにお店も多く助かりました。
Stayed 1 night in Oct 2025

8/10 Good

NaO

Liked: Cleanliness, amenities, property conditions & facilities
室内が落ち着いた色合いでよい フロントスタッフさんが感じ良い ただ、フロントで自分でいただくアメニティは、ボディタオルとカミソリと歯ブラシ、コットンだけだったので、必要なものは自分で用意した方がいいかもしれない 駅からも近いし値段もいいので次も利用したい
Stayed 1 night in Nov 2025

10/10 Excellent

fumiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても丁寧で心地よかったです
Stayed 1 night in Oct 2025

8/10 Good

katsuhiko

Liked: Cleanliness, staff & service, amenities
新しくはないが清潔で使いやすい
Stayed 2 nights in Oct 2025

8/10 Good

SHUNSUKE

Liked: Cleanliness, staff & service
リーズナブルで博多駅が近いのは良いです 冷房が少し強めでした
Stayed 1 night in Oct 2025

10/10 Excellent

kohsaku

Liked: Cleanliness, amenities, property conditions & facilities
駅から少し遠い周りにコンビニがいっぱいあって便利
Stayed 1 night in Oct 2025

8/10 Good

Masaki

Liked: Cleanliness, staff & service, property conditions & facilities
駅に近くて良い。古いホテルだけど部屋はとても綺麗な状態だった。
Stayed 1 night in Oct 2025

8/10 Good

tamotsu

Liked: Cleanliness
初めての博多でしたので色々と観光するのに便利な場所でした。施設は少し古いですが、逆に必要最低限の事は全て整っていて、立地を考えたら、コスパは良いと思います。 特に良かったのは冷凍のお土産を預かってくれて助かった事、過剰なサービスが必要無い方には、ベターな施設だと思います。
Stayed 2 nights in Sep 2025

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025

8/10 Good

??

Liked: Cleanliness
設備の古さは否めないけど、清潔で部屋も広く良かったと思います。 １点、トイレとシャワーの勢いが弱いのは残念です。
Stayed 2 nights in Sep 2025

10/10 Excellent

chihiro

Liked: Cleanliness, staff & service, property conditions & facilities
清潔感を感じられた。少し早めにチェックインさせてもらえて、助かりました！
Stayed 1 night in Aug 2025

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早めに予約したこともあり、かなり安価でしたので心配もありましたが、綺麗なホテルでした、。 コ・ス・パは高かったです。
Stayed 2 nights in Sep 2025