Hotels near Galleria Shopping Center

"We booked this property and after booking it showed we had to check in by midnight. Our train was delayed until 1am. Beginning at 9:30pm, I tried calling for HOURS to request late check in and no one at the front desk answered the phone. I spoke with Expedia who also tried calling and got no answer. We had to book another a hotel and couldn’t stay here but they refused to return our money. I will never book this chain again or use Expedia. "

"won’t come back "

"Yes"

"The rooms are small & restrooms not very private. Housekeeping was extremely late. "

"Great property in a great location. Some of the best staff I have ever seen!"

"Everything was excellent. Would have been nice to have had a kettle to make tea."

"Beautiful property"

"We checked into our 2 bedroom suite that we paid for, up front, 4 months earlier only to be put into a 1 bedroom loft for a mom and two large teenage boys. The loft is upstairs and has a queen bed. I booked two bedrooms for a reason. I got no sleep being kicked by a teenager. The only thing they offered us as compensation was a full discount so we could go elsewhere. Where else could we go in Miami during spring break? The only thing available is the Ritz for $10,000 next-door. While we were out they came in and put a massive queen sized air mattress in the middle of our living/dining space. Did not solve the problem that we paid for two bedrooms and got one. Their great solution only made our room uglier and more cluttered. They act like I’m crazy for being upset that I was sold two bedrooms, paid for them, and only got one. I expect bare bones from this place. I have been here before. But I expect to get what I paid for. This was a switcheroo. They claimed that the system changed my booking to a loft with one bedroom. It’s impossible to believe that the system did that all on its own. They didn’t like that they had sold us a room at the price I paid during Black Friday when I planned this. They decided to sell our room to someone else at a higher price and downgrade us. Totally dishonest. Everyone I talked to said that they needed to ask someone else, check with someone else, they didn’t know, weren’t in charge etc… This is my 3rd visit here and it will be my last."

"Breakfast included bagels, pancakes, scrambled eggs, sausage and bacon. Also, cereal and fruit. Hot coffee and tea was available all day"