Gangwon Resorts

"A brand new hotel with great potentials but for now service needs to be improved. They seem to be having problems of communications. (i) I asked missing chairs in the room for my husband’s work right after check in (yes, table was there), it didn’t arrive until we came back from dinner. He ended up seating uncomfortably on the bed with labtop and note pads to finish the work. (ii) pool booking for our big family was about multiple phone calls. (iii) breakfast was charged twice. I fixed it with breakfast desk (they were very nice) but regardless when checking out, it was still charged twice. Another downside is that the overly crowded pool has 4 time slots to use per day with mandatory break of every 50 minutes- a reason why I don’t stay at Grand Hyatt Seou anymore. Locals seem to be okay with this concept but if you are not local, be informed. Now the upside is that the breakfast was excellent and the chefs at each station were very nice and friendly. Though when it comes to service again, we had to ask a few times for the server to clean up the used dishes. And there is no water service so you need to get your own and kids’ water. "

"Cassia Hotel provided the highest level of satisfaction in every aspect, including its location and service. However, the long wait time during check-in was an issue, and when I booked through Hotels.com with a breakfast-included package, the handling of leftover breakfast coupons was inadequate. I hope these issues can be addressed in the future."

"Friendly staff and very quiet!! Nice and clean. "

"다 좋았으나 매일 뷔페 메뉴가 같아서 아쉬움"

"바다 가깝고 직원분들 친절하시고 너무너무 잘 묵다갑니다"

"I liked that it was easy to walk from the resort hotel to the beach and waterpark. I didn't like that the coffee shop closed so early."

"We stayed in the Suite terrace and it was a spacious clean lovely room. The only hiccup was that I thought the hotel was on the beach, which it technically was, but it was about a 10 minute walk (3 minute drive) to the portion of the beach that was useable (swimmable, beach parasols, amenities). That part was misleading from the description of the hotel. Other than that, the room was fantastic, and the terrace portion was a nice to have. We didn’t really sit out on it too much. "

"Great location, friendly staffs. Room was clean. "

"super clean and convenient to get to the main local fish market and bus station. there is a massage shop on the 2nd floor, very good and reasonable price. We got a room with ocean view and beautiful day and night. highly recommend. "