Shangri-La Rasa Sayang, Penang

Photo gallery for Shangri-La Rasa Sayang, Penang

Primary image
On the beach, beach umbrellas, beach volleyball
On the beach, beach umbrellas, beach volleyball
On the beach, beach umbrellas, beach volleyball
2 outdoor pools, pool umbrellas, pool loungers

Overview of Shangri-La Rasa Sayang, Penang

VIP Access

Shangri-La Rasa Sayang, Penang

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Jalan Batu Feringgi, George Town, Penang, 11100

Explore the area

  • Popular LocationFerringgi Beach1 min walk
  • Popular LocationTropical Spice Garden7 min drive
  • Popular LocationFloating Mosque of Tanjung Bungah9 min drive
  • AirportPenang (PEN-Penang Intl.)54 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

George Town

Located in George Town, Shangri-La Rasa Sayang, Penang is near theme parks and on the beach. The area's natural beauty can be seen at Ferringgi Beach and Tropical Spice Garden, while ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are popular local attractions. Travelling with kids? Consider PKSA Penang Water Sports Centre and Penang Avatar Secret Garden. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Ferringgi Beach - 1 min walk
  • Tropical Spice Garden - 7 min drive
  • Floating Mosque of Tanjung Bungah - 9 min drive
  • ESCAPE Adventureplay - 14 min drive
  • Entopia by Penang Butterfly Farm - 14 min drive

Getting around

  • Penang Sentral - 61 min drive
  • Penang (PEN-Penang Intl.) - 57 min drive

About this property

Shangri-La Rasa Sayang, Penang

Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Shangri-La Rasa Sayang, Penang's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Shangri-La Rasa Sayang, Penang offers 304 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

CHI, The Spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Free local area shuttle up to 15.00 km
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 89 per person
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Spice Market Cafe
  • Pinang Restaurant & Bar
  • Feringgi Grill

Things to do

  • 9 holes of golf
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Playground
  • Sauna
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.
The Rasa Wing pool is closed until further notice.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: MYR 89 per person (approximately)
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
Guests under 16 years old are not allowed in the spa

Property is also known as

Rasa Sayang
Rasa Sayang Resort
Shangri-La's Rasa Sayang
Shangri-La's Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort Penang George Town
Rasa Sayang Penang
Shangri Las Rasa Sayang Hotel
Shangri Las Rasa Sayang Resort
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Shangri-La's Rasa Sayang Penang George Town
Shangri-La’s Rasa Sayang Penang
Shangri-La’s Rasa Sayang
Shangri La Rasa Sayang Penang
Shangri La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang Resort
Shangri-La Rasa Sayang, Penang George Town
Shangri La's Rasa Sayang Resort Spa Penang
Shangri-La Rasa Sayang, Penang Resort George Town

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 635 out of 998 reviews
5 - Excellent 64%
Rating 4 - Good. 266 out of 998 reviews
4 - Good 27%
Rating 3 - Okay. 61 out of 998 reviews
3 - Okay 6%
Rating 2 - Poor. 23 out of 998 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 998 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.5/5

Eco-friendliness

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except the reception part that ruined my overall experience. Seriously understaff and not professional. Checked in but was told room was not ready and I will receive call from reception when ready. Waited more than one hour at lobby and it had passed 3pm, still no call from reception. I approached reception and finally got his attention and got my keys for the room. When trying to open the door. Someone else just entered and claimed he got the room not us. Very frustrated and disappointed for this happen in a five star hotel. During check out, the line was long and I waited 40 minutes to check out, because only ONE receptionist is working during peak check out time. Really need to put more focus on improving the check in/out process and efficiency.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family
Liked: Staff & service, amenities
We enjoyed our stay, the pool bar is currently closed and the bars have different opening hours. My daughter loved the jet skiing.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no advantage on the gold privilege at expedia. Even your customer service personal didnt reply my email! Very bad!
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are very friendly. Hotel room is nice. Environment is quiet and relaxing. Must give this hotel a try. Highly recommended.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beachfront property is serene and beautiful.
Stayed 4 nights in Jun 2022