Overview of The Gurney Resort Hotel & Residences

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Guest reviews

626 reviews
Guests rated this property 3.4/5 for cleanliness.


  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning


Explore the area

Popular LocationGurney Drive3 min walk
Popular LocationGleneagles Penang Medical Centre4 min walk
Popular LocationIsland Hospital16 min walk
AirportPenang (PEN-Penang Intl.)34 min drive

Choose dates to view prices

  • Studio Suite (Hollywood Twin Beds)

    3.9/5 guest room rating

    Room amenities

    • 47 sq m
    • Partial ocean view
    • Sleeps 3
    Show details
  • Suite, 2 Bedrooms

    3.6/5 guest room rating

    Room amenities

    • 88 sq m
    • Sea view
    • Sleeps 6
    Show details

About this area

George Town

Located in George Town's Downtown George Town neighbourhood, The Gurney Resort Hotel & Residences is in the city centre and near the beach. Gurney Drive and Swettenham Pier Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Penang Hill and Ferringgi Beach. Travelling with kids? Consider ESCAPE Adventureplay, or check out an event or a game at Penang International Sports Arena.

Popular Location

What's nearby

  • Gurney Drive - 3 min walk
  • Gleneagles Penang Medical Centre - 4 min walk
  • Island Hospital - 16 min walk
  • Gurney Plaza - 18 min walk
  • Loh guan Lye Specialist Centre - 18 min walk

Getting around

  • Penang Sentral - 40 min drive
  • Penang (PEN-Penang Intl.) - 34 min drive

About this property

The Gurney Resort Hotel & Residences

Family-friendly George Town hotel in Downtown George Town, walk to Gurney Drive
This smoke-free hotel features 2 outdoor pools, a restaurant and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, conference space, a children's pool and concierge services are on-site. All 259 rooms boast jetted bathtubs, and offer free WiFi and LED TVs. Guests will also find room service (during limited hours), separate bathtubs and showers and rainfall showerheads.
The Gurney Resort Hotel & Residences offers 259 forms of air-conditioned accommodation with a safe and free newspapers. LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.
This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Limited parking spaces
Limo/town car service

Food and drink

Continental breakfast available for a fee daily 6:30 AM–10:30 AM
1 restaurant
Room service available

Things to do

2 outdoor pools
Children's pool

Family friendly

2 outdoor pools
Children's pool
Dry-cleaning service
Corner/local shop
Laundry facilities


Free newspapers in reception
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken


Business services

Business centre
Meeting rooms
Conference space (7965 square feet)


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking


Smoke-free property

Room amenities


Air conditioning


Free toiletries
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower


Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water


Free newspapers
Iron/ironing board (on request)



Check-in between 3 PM and midnight
Minimum check-in age - 21


Check-out before noon
Express check-out

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 23 October 2018 until 31 December 2020 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American Express
JCB International

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at The Gurney Resort Hotel & Residences and receive a full refund?
Yes, The Gurney Resort Hotel & Residences offers free cancellation on select room rates, because flexibility matters! Please refer to The Gurney Resort Hotel & Residences cancellation policy on our site for more details about any exclusions or requirements.
Does The Gurney Resort Hotel & Residences have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this hotel?
Checkout is at noon.
Where is this hotel located?
This family-friendly George Town hotel is located in the entertainment district, within a 5-minute walk of Gurney Drive and Gleneagles Penang Medical Centre. Gurney Plaza and Penang Adventist Hospital are also within 1 mile (2 km).

Guest reviews

Guest rating
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The book in staff where squabling the room was dirty the bathroom had broken tiles the the bed covers were so dirtytoilet didnt function properly the walls were so thin could hear EVERYTHING GOING ON IN BOTH SIDES OF OUR ROOM breakfast room terrible staff unhelpful We booked out after 1 night could not get refund of taxes paid even us booking out. Would never recommend this hotel

Stayed 4 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Gurney Resort Hotel: Value for money & charm

Spacious rooms, even connecting ones, with all facilities incl. bathtub & shower; excellent view from upper floors; new, fast elevators; good hotel resto overlocking charming lobby in atrium style. Courteous reception staff; room service staff polite & efficient; pool & recreational facilities on 7th floor good & suitable for families.

Stayed 3 nights in Jan 2020


  • Liked: Staff & service, room comfort

Stayed 2 nights in Dec 2019


  • Disliked: Property conditions & facilities

The lift is too slow and always wet coz everyone went swimming pool have not enough towel to dry up before going back to hotel room

Stayed 3 nights in Dec 2019