Gonzales Hotels from S$62

"As others have said some of the rooms are showing wear. The carpet is looking worn and a lot of scratches in the furniture. Having said that our room 412 had an exceptionally clean bathroom and kitchen area. The beds were comfortable and the sheets were great. When my 16 year old and I arrived my husband and mother in law had already checked into our 2 rooms. When I walked into my room it smelled of stale cigarette smoke. I let the staff know but I was too tired to move rooms. I asked they try an ozone clean while we’re out the next day. I should have reminded the staff before I left as nothing was done while we’re out the next day. My husband didn’t notice it and I became nose blind to it. Just smelled every time I returned to the room after being out. Hopefully they will fix it. You would think since our 16 year old was on the reservation they would have given us bedding for the pull out couch. While we were waiting for the sheets we pulled out the couch and there was a huge ugly stain in the middle of it. Sigh… When the staff brought our sheets we told them about it and said we would just let him used the pull out in my MIL’s room. We were super tired and just didn’t want to deal. I really believe with little tweaks this hotel could be so much better. But please replace those pull out couches- just gross. It is in a great location and has a starbucks and a dutch bros right next to it. The rooms were quiet and staff nice. "

"Clean rooms, comfortable stay!"

"My room was an interior room. Yes, think inside stateroom on a cruise ship ie, no windows. I noticed the hand towel that was hanging up was damp meaning it was used. I didn't report it since there was a dry one available. Could not get the TV to go on but since i arrived back to my room aftet 9:00pm, I didn't want to bother anyone. Bed was comfortable enough. Didn't use the shower so no comments on this. "

"The staff is terrible "

"Breakfast area wasn't kept clean although staff was sitting in the breakfast room on her phone. Room was musty smelling on arrival and spiders in bathroom. Was able to get disinfectant spray from front desk to spray the room ourselves. Toilet in room had chain come off and after “repair”, ran continuously. Room 309 definitely needs a makeover. Pealing mirror frame, USB ports in headboard do not work, bed old, mattress yellowing. Linens need to be replaced. Tub dripping constantly. Lights flickering in ceiling. Will not stay at this hotel again."

"Showed up for a reservation and nobody answered the front door had to knock on a door to get someone to come to front desk only to be told that the room we had were not available. I had booked 3 rooms and was left trying to find another place at 11 at night. With no help and no call about the rooms not being available. "

"dirty rooms, bed bugs"

"Breakfast was great, coffee never ran empty. Staff was very friendly and helpful. Rooms were clean and comfortable. "

"All good"