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Reviews of Hotel Quellenhof

Hotel Quellenhof
Schmölzstraße 1, Grainau, BY

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 175 reviews" "
Rating 8 - Good. 55 out of 175 reviews" "
Rating 6 - Okay. 39 out of 175 reviews" "
Rating 4 - Poor. 22 out of 175 reviews" "
Rating 2 - Terrible. 14 out of 175 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024

4/10 Poor

Jessica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water in the dead of winter
Worst hotel experience I’ve had in a LONG time. Don’t let the pretty photos and the good price fool you. Employees (especially the front desk lady) were incredibly unhelpful and impolite. The pool, spa, and jacuzzi are NOT OPEN anymore, unlike the listing states. On our second day of the trip the hot water and heat went out (we were there in December, temperatures below freezing) and there was no sign posted, no updates given unless asked, no accommodations for extra blankets etc.. they said we could go to the public pool to take a hot shower but they provided no shuttle and said we could take the bus (that only comes once every two hours) or walk 30 minutes in freezing weather. When it came time to leave the only discount they offered was free breakfast. Only $70 off an almost $500 bill. This hotel feels like it used to be really great but has since gone to the dumps. Do not book here
Stayed 3 nights in Dec 2023

2/10 Terrible

Theresa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No parking. Was told to park down the street. Room temperature was set to sauna and could not turn it down. No one at reception. Both at 3 pm and 9 am. Had to sit and wait for someone to show up. Loud. Hubby had to go knock on the door of another room at 11:30pm due to kids screaming on the balconies. Would never stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and very nice. The place is located in a very beautiful area. Breakfast is very delicious. The place is conveniently located near to the cable car around 11mins drive by car. Bus is nearby to the hotel too.
Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but nice
Older, but nice facility. Nice large room. Was not told that the high-speed train ran directly behind my room when I booked it. No AC or heat so the windows had to remain open and the train was loud.
Stayed 1 night in Oct 2023

4/10 Poor

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here. Dirty and beds so uncomfortable!
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Travelled with family
Disliked: Amenities
Definitely past it’s prime . Room size good, carpet old , bath room remolded but very small, bed/mattress old , balcony carpet damaged and ripped all over
Stayed 1 night in Sep 2023

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was a good set up for our family of four with two teenagers. The location is excellent for zugspitz and other excursions. There is no spa or hot tub but my understanding is that one gets access to the town health club and buses - we did not use that however. Parking is tight. They accommodated a late checkin without issue. Breakfast is available for a fee, but we did not partake.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dimitar, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuinely nice and lovely hotel in traditional Alpin style. Great atmosphere, quiet, beautiful landscape. Room is cosy and stylish, and it has all necessities. A small minus is the limited parking space but all the hotels in the area has the same problem, but on the other side within short walking distance there is a big community parking with plenty of spaces. Highly recommended hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and immediately helpful with our requests. Very quiet location, beautiful Mountain View, convenient onsite morning breakfasts. Bus service is great to Garmisch-Partenkirchen and Eibsee.
Stayed 9 nights in Jun 2023

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and the rooms are super cozy. for the price, I paid I was very happy. The view from the room was stunning, and the showers are great. The only thing I didn't like was the pillow.
Stayed 1 night in Mar 2023

2/10 Terrible

Louise

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stay away from this property unless you like to look at and the sound of renovation work.Two large skips in the car park, waste metal stacked up and renovation materials. No indoor pool, sauna and steam room, jacuzzi and solarium available even though advertised. On arrival no hotel information was provided, i.e where the restaurant or bar was located, location of the pool/sauna and we were not informed about the building work when we booked nor when checking in. No temperature control in the room therefore unbearably hot, was a shared balcony so did not feel safe to leave the door open, balcony covered in dust from the work being carried out below the room. No tea/coffee facilities available in the room. Positives - large room, newly renovated bathroom, both kept very clean.
Stayed 5 nights in Feb 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Room comfort
Wait Til Renovations Are Completed
Room was freezing and the electric radiator did little to warm it up. The hotel is going through renovations do I recommend you book after they finish.
Stayed 3 nights in Dec 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
The front desk kindly left my key in an envelope when I arrived late, after going to the wrong hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Andrea

Stayed 1 night in Aug 2022

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a spacious room with our own private balcony and beautiful view of the mountains. The beds were comfortable. Really enjoyed our stay.
Stayed 2 nights in Aug 2022

2/10 Terrible

abdulrhman, doha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience dont ever think to go there
Stayed 1 night in Jun 2022

4/10 Poor

Norbert

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked this specifically, in out of our way Grainau, because the listing offered two beds NOT a double bed. We included a special note that we booked it for TWO beds. When we arrived they had only a double bed and told us that if we wanted two beds that we “should have booked an apartment.” They further lied that we had confirmed a double, which we had certainly not. DO NOT BOOK unless you would like terrible service and to not receive the room you paid for.
Stayed 1 night in May 2022

6/10 Okay

Dana, Veneta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check in was disappointing and the room was mediocre with one pillow on the bed that was stained with blood and yellow. There was an elevator but guests are not allowed to use. So be prepared to carry your luggage up stairs. The shower and tub were great, and the view from our room was amazing.
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I got a room which had no heating and it was provided an electric heater there which was not enough. The room was old and the WIFI signal was not able to reach. The room was located in the second floor and was only reachable via a very narrow stair.
Stayed 1 night in Dec 2021
Response from Thomas Tzokas on 5 Jan,2022
Dear Sir/Madam, we want to apologise that you do not have a plesant stay. We are giving your complaiments continiu to our boss. We want to wish you all the best for you and your family. Best regards, Thomas Tzokas Rezeption

6/10 Okay

teresa

Stayed 2 nights in Oct 2021

4/10 Poor

Eric, green cove springs

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures represented it as a nice, clean and charming hotel. It is a dilapidated, tired, grungy place. Bathroom dirty, tub would not drain, carpet very old and dirty.. very poor condition for the price premium i was charged
Stayed 1 night in Sep 2021

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ground floor Mountain View and very very fair price. I’ll stay there next month again!!
Stayed 2 nights in Oct 2020
Response from Hotel Quellenhof on 22 Oct,2020
Thats great for us that you feel so welcome here in our Hotel we are Happy looking forward to see you again here. Wish you a good time till there. Your Quellenhof Team

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
ot comfortable and somewhat run down.
Patio doors did not lock, beds were very uncomfortable. You could feel every single steel spring inside the mattress. The bathroom was tiny, kind of ugly and felt icky.
Stayed 1 night in Sep 2020

8/10 Good

anurag

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for short stay
It was nice stay for 2 hrs, the rooms were comfy and spacious with nice balcony view, however the upper floor room gets little stuffy as there is no ventilation source. .fast was good however no nearby restaurants to eat. Connectivity is with bus which runs every half hr n sometimes hourly
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
We enjoyed our stay. The hotel was a great value for the area and the room was much bigger than we expected. Breakfast was a nice addition.
Stayed 1 night in Dec 2019

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but nice
A simple but nice hotel with comfortable bed and adequate en suite bathroom. Reasonable variety of options for breakfast and ample parking. They don't have a restaurant except for breakfast but they recommended an excellent place about 5 minutes walk. Would stay again if in the area.
Stayed 2 nights in Dec 2019

8/10 Good

Ahmed

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, staffs very helpful and showing us where we can go and even given food selections.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grainau stay
Our stay was everything you could ask for. Couldn’t fault it.
Stayed 2 nights in Sep 2019

8/10 Good

Jukka Y.

Liked: Cleanliness
Good medium level accomodation close to Zugspitze
Intrerior renovated, clean rooms, okay breakfast. Some hickups with payment. If you search medium level accomodation, we can recommend.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Pool was closed. Carpets are very old. Breakfast didnt start until 730, you cant check out until 8 and they dont have a key drop box.
Stayed 1 night in Aug 2019

2/10 Terrible

Olaf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Was not what we expected, very run down hotel, room old, need renovation, shower broken, dirty ceiling, pool was closed, I chose this hotel because of the indoor pool, had to take my children to another pool and pay, the pool was closed cause it was not working without notice or sign. Breakfast very limited. Price was high for the type of hotel, going down to the sauna is like going through an abandoned dungeon not tidy at all.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was a great experience, the location is good, teh front desk were very helpful. The water was not hot in the morning, only slightly warm.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel slight drive to food. Staff very helpful and friendly. Recommend if looking for something quiet. Close to some great trail walks
Stayed 1 night in May 2019

10/10 Excellent

Serhat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Apr 2024

6/10 Okay

Ferry

Business traveller
Liked: Cleanliness
Die Unterkunft war genau wie erwartet. Das Zimmer für die Übernachtung war moderniesiert und sauber. Der Speisessaal fürs Frühstück war übersichtlich und ausreichend. Wenig Gäste angetroffen und man konnte beim Frühstücken auf die Zugspitze hochschauen. :)

6/10 Okay

Saskia

Travelled with partner
Für 1 Nacht total okay
Stayed 1 night in Apr 2024

10/10 Excellent

Cornelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war schön und modern eingerichtet, das Bad renoviert. Alles war sehr sauber und die Mitarbeiter zuvorkommend. Direkt vor dem Hotel gibt’s viele Parkmöglichkeiten. Ein Minuspunkt war allerdings die Temperatur, die leider viel zu hoch eingestellt war und man im Zimmer nicht abändern konnte. Das Zimmer war also viel zu warm und mit offener Balkontür im Winter zu schlafen war für uns auch nicht so die perfekte Lösung. Auf Bitte die Temperatur zu senken ist leider nichts passiert.
Stayed 3 nights in Feb 2024

8/10 Good

Florian

Stayed 2 nights in Feb 2024

6/10 Okay

Jan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Zimmer groß mit Gemeinschaftsbalkon. Badezimmer neu, jedoch einigen Fehlern in der Umsetzung: Wasserhahn gibt bei kaltem Wasser nur warmes Wasser und andersherum, Türe kann aufgrund von Handtuchhalter nicht ganz geöffnet werden. Sehr hellhörig, wenn es in einem Zimmer nebenan oder darüber lauter wird dann ist schlafen nur schwer möglich. Personal am Empfang war nicht sehr freundlich und dazu noch unpünktlich, gerade beim checkout sollten die angegebenen Zeiten eingehalten werden
Stayed 2 nights in Feb 2024

6/10 Okay

Hamdi

Stayed 1 night in Feb 2024

8/10 Good

Ulrike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

David Uria

Stayed 4 nights in Jan 2024

10/10 Excellent

Anita, Vilseck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sauber und das Bad war wunderschön. Das Hotel ist für den Preis sehr zu empfehlen. Wir kommen gerne wieder.
Stayed 2 nights in Jan 2024

2/10 Terrible

Werning

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Im Zimmer der Kinder klebte ein an die Wand geworfenes Taschentuch. Der schimmelige Duschvorhand wurde zwar getauscht, allerdings war der neue Duschvorhang mindestens 20 cm zu kurz und das gesamte Bad wurde überschwemmt. In dem anderen Zimmer waren überall Ränder in den Wänden was auf "Wasserschäden" vermuten lässt. Die Tür des Bades kam uns bei Einzug entgegengefallen, wurde auch behoben. Im Bad fehlte der Rahmen des Lichtschalters und ab dem 28.12. gabe es kein warmes Wasser mehr, da die Heizung ausgefallen war. Leider melden sich Expedia und auch der Hotelbesitzer so überhaupt nicht auf meine Reklamation
Stayed 3 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023