5 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Riu Palace Meloneras

5 out of 5
Hotel Riu Palace Meloneras
Urbanización Las Meloneras, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 344 reviews" "
Rating 8 - Good. 103 out of 344 reviews" "
Rating 6 - Okay. 11 out of 344 reviews" "
Rating 4 - Poor. 4 out of 344 reviews" "
Rating 2 - Terrible. 1 out of 344 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best 5 star ⭐️⭐️⭐️⭐️🌟
Beautiful complex could not fault it in any way, maybe if I had one criticism it would be the hotel caters for a slightly older person bet that’s it food staff & grounds were all amazing.
Stayed 7 nights in Sep 2023
Response from Online Reputation Manager on 22 Sept,2023
Dear Derek,Thank you very much for your evaluation. We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace MelonerasOnline Reputation Manager

4/10 Poor

GIUSEPPE

Business traveller, Travelled with family
Liked: Cleanliness
5 star? No!
Impressive lobby Nice garden with pools Very good dinner buffet Average breakfast buffet Not bad rooms but like any B&B or 3 star hotel Apart of the lobby and the dinner buffet presentation nothing else can reminds you are in a real 5 star hotel. The high cost is mutch higher than the hotel services. If the only you are looking is to relax around the pool you can do it with less money in many other hotels in the area The staff is always friendly but the hotel needs improvements. This isn't a hotel for 5 stars
Stayed 3 nights in Aug 2023
Response from Riu Palace Meloneras Online Reputation Manager on 31 Aug,2023
Dear Giuseppe,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to the areas where we could do some improvements. We will notify the different departments in charge. Best Regards,Hotel Riu Palace MelonerasOnline Reputation Manager

10/10 Excellent

ADRIANA, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel will return for sure and staff are really amazing
Stayed 14 nights in Jul 2023
Response from Riu Palace Meloneras Online Reputation Manager on 21 Aug,2023
Dear Adriana,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you very much on behalf of our fantastic team. We hope you will come back soon and we wish you a fantastic day!Warmest wishes,Hotel Riu Palace MelonerasOnline Reputation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was simply fabulous
Stayed 5 nights in Mar 2023
Response from Riu Palace Meloneras Online Reputation Manager on 28 Mar,2023
Dear guest,Our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf for your fantastic feedback. It is very rewarding to learn you enjoyed your stay!We hope you will come back soon and we wish you a very nice day.Warmest wishes!Hotel Riu Palace MelonerasOnline Reputation Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Poor aircon, evening food otherwise very nice.
Beware of inadequate aircon in the main block and wing rooms. Ours didn't get below 22 degrees the whole 10 days we were there despite leaving it on 24/7.and the outside temperature falling to 15 overnight! Apparently the villa blocks are much cooler, "freezing" even. Hard floors and thin walls mean you are reliant on other people to keep the noise down which on the whole they do, as the average age of the clientele must be 65+. Facilities, grounds and pools are all very good with lots of sunbeds and brollies available in sunnier/shadier, windy/ not so windy spots. Don't believe the "No reserving of beds" rule though, it is completely ignored by the staff and guests. Food suffers from the inherent disadvantages of the buffet format. There are plenty of cooking stations in operation, but whilst there is a wide choice (but no pineapple juice) and unlimited supply, the food is only 3/4 * quality with lots of fried meat/fish options. It works for breakfast, but is not 5* for the evening meal. The desserts were particularly disappointing, looking fabulous but all artificial and tasteless. Only the choux buns had real cream in them. The staff were friendly and generally efficient throughout. Can't comment on the entertainment as it is not our thing. If you want to eat out there are plenty of nearby options, but apparently the only really good one is Samsara.
Stayed 10 nights in Mar 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

BRENDAN

Stayed 7 nights in Dec 2022

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environmental madness!
Nice hotel but was amazed in this day and age that in 22 C heat they insist on using outdoor gas heaters in the outdoor dining areas. Nobody was asking for it and it made the experience uncomfortable. We need to stop doing this!! Poor form RIU.
Stayed 1 night in Dec 2022

10/10 Excellent

Jordane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jose, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good and bad !
Great location, lovely pools, great food - wonderful variety at buffet, most of the staff very friendly. However some negatives - the overpowering use and smell of insecticide in our room - I can still smell it 2 days after leaving the hotel! Some other surprising and disappointing points (for a 5 star hotel) - no slippers provided, a charge of €22 to use the in-room safe, pillows and towels were 3-star level.
Stayed 7 nights in Oct 2022

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Truly a great hotel
Stayed 7 nights in Sep 2022

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. great hotel and good parking. Friendly staff. Good value. Only 2 speciality restaurants which are always busy. The staff was a little noisy around the pool area.
Stayed 5 nights in Jun 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless resort. Super efficient staff. Buffet half board can sometimes be a problem finding good options but here the choice is huge and quality very good. Options have included fresh grilled lobster, fresh cut and grilled sirloin, and Easter eggs on Easter Sunday :)
Stayed 7 nights in Apr 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Farrah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely resort and I can't fault the staff; however, it feels like a retirement home, with the clientele being all very old people. The entertainment is all aimed at this group, with massive amounts of Credence Clearwater Revival and ABBA tributes. Despite it being half term, there was no kids club for the first two days, and then only for 90 minutes in the morning. For a family holiday, this is not ideal. There were two "menu" restaurants which felt extremely hostile to children (very haute cuisine, no accessible menu options for children) - my daughter lives in London and can happily eat in restaurants without needing some kind of crappy kids menu, but there wasn't anything remotely suitable for her here. So despite being a gorgeous resort, I don't think we will be coming back here. Also the music goes until 11pm most nights and is extremely loud (there is no double glazing and the hotel walls are very thin) - combined with elderly neighbours waking at the crack of dawn and listening to the news on TV at maximum volume, it is not as restful as it should be.
Stayed 7 nights in Feb 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning lobby to beach view.
Stayed 6 nights in Sep 2021

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, excellent food. Why we could not bring coffee to relaxed area after breakfast we find strange. Champagne and juice was allowed. We paid exstra for garden/sea view room. Ground floor, no sun during the whole day. Very cold room
Stayed 7 nights in Jan 2020

8/10 Good

Radu, Milan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was nothing particular. Half of the room exposure was in the shadow so did not get sun during the day. You should ask the reception before you accept the room.
Stayed 8 nights in Dec 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tips for Riu
Recommend you stay here with the ocean view. The modern hotel is nearby several restaurants if you don't choose the breakfast and dinner options. There is a supermarket and shops that you can walk to if you forget something. Also, recommend you place your towel down early as chairs get taken up. You can take a cab to the entrance to the Dunes. I don't recommend you walking from this hotel to Dunes.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Loved the pool and food. I would definitely recommend this place
Stayed 1 night in Aug 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to Gran Canaria
Resort is really nice! Much older crowd than anticipated. Dinner and breakfast included in stay which was a nice surprise. Located right on the sea but no beach access. Had a really cute shopping pavilion right next door with lots of dining options if you felt like venturing out. Was much nicer than the riu in maspalomas which is really outdated but has a really great location in the heart of maspalomas. Nice place though!!
Stayed 2 nights in May 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great resort - good buffet with food that always changes and huge variety - excellent location for seeing the dunes - would stay here again if I return!
Stayed 5 nights in Apr 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast & dinner were excellent and included in half board rate at the RIU Palace Meloneras Resort. Beautiful location, excellent view of the ocean and very comfortable, lovely pool areas. Enjoyed the international "vibe" of this hotel and guests. We came to bicycle with friends from Switzerland who had been to Gran Canaria several times before. The cycling rentals at Free Motion were high quality and the riding on the island fantastic. The hotel had a roomy baggage area where we stored our rental bikes securely. Hotel personnel were very courteous and accommodative to our cycling plans.
Stayed 8 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been better
The staff is very very friendly. The A la Carte food is very good. Overall, they pay attention to details. The unforgettable thing for this 5 star hotel is that the coffee is the worse you can have. And they let people to smoke everywhere. They do not impose a strict non smoking policy with designated smoking areas. For this reason only I would consider not coming back.
Stayed 5 nights in Jan 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Great stay, loved the customer service and the menities. Gym can use some love though
Stayed 1 night in Dec 2017

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
What really stood out in this hotel was the excellent staff. Everyone greet you all the time and makes sure you are happy and looked after. And all this with smiles and politeness.

10/10 Excellent

Juho, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, ok area.
Hotel was great. Immediate area was just ok. Anything more than .5k was pretty poor. Good news is the hotel is great!

8/10 Good

Renaissance Mom, Oslo, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not for everybody
What we liked: The hotel itself is nice, with courteous, hardworking and (mostly) helpful staff. The pools are beautiful, especially the infinity pool, which overlooks the ocean. The food is plentiful and delicious. The grounds and the rooms are kept up in impeccable condition. What we didn't like: Aside from a modest gym, there were no athletic facilities or amenities. No tennis court, archery, paddle boarding, windsurfing, not even ping pong. The hotel caters to a certain demographic - many middle aged and older Germans, very few children - so while it's a perfectly beautiful hotel, it's not for everybody. We are an active family with two young children and managed to have a great holiday nevertheless, by booking surfing and SCUBA lessons and going on hikes on our own. The concierge was quite uninformed - had not heard of zip-lining. Again, that may have something to do with the clientele they cater to.

8/10 Good

Fitjoan

Liked: Cleanliness, staff & service, room comfort
5 days rest!
We loved this hotel. The grounds are beautiful, the staff are so friendly and helpful. It was lovely and quiet so sleep was possible at any time! The breakfast was very varied and catered for all tastes. We didn't eat evening meals in the hotel so I can't account for those. My only gripe is that if we went out at 9am, in spite of there being 4 beautiful pools and probably about 600 sunbeds, it was very difficult to find any sunbeds left. People seemed to put their towels down in the middle of the night! When I'm on holidays the last thing I want to do is set my alarm clock to put down towels so for that reason we won't be going back! It's a shame because we couldn't fault it otherwise.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meloneras
A fantastic hotel with very service minded staff! This hotel deserves its 5stars!

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable para vacaciones con niños. El personal es muy amable y te ayudan en todo. Volveremos seguro!
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 11 Mar,2024
Apreciado JoaquinMil gracias por su comentario, Fue un honor recibirle en nuestras instalaciones, y, estamos complacidos al saber que su estancia fue memorable.Esperamos poder ser sus anfitriones nuevamente.Cordialmente, Hotel Riu Palace MelonerasOnline Reputation Manager

10/10 Excellent

JEAN-CLAUDE PATRICK

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Francoise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel demasiado tranquilo, sin ningún tipo de animación en la piscina.La calidad del buffet y el personal maravilloso, pero para ir con niños no es muy acertado.
Stayed 7 nights in Aug 2023
Response from Online Reputation Manager on 31 Aug,2023
Apreciada Marina,Gracias por su comentario, Estamos realmente felices de recibir valoraciones de este tipo en relación a nuestro servicio en general y, esperamos que vuelva a visitarnos pronto, pues sepa, que nos encantaría recibirle nuevamente y ofrecerle otra gran experiencia en nuestras instalaciones.Cordialmente, Hotel Riu Palace MelonerasOnline Reputation Manager

10/10 Excellent

Fidel Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Altamente recomendable para unas vacaciones de descanso. A destacar la calidad (y cantidad) del buffet: MUY muy bueno. Pero sobretodo la atención personalizada y amable de todo el personal: que es MARAVILLOSA. En el buffet la amabilidad y gran profesionalidad de Elías y Roberto lo hacen tan estupendo, que hasta anulamos las reservas de restaurantes a la carta😅 (que seguro serán fantásticos también). Las 2 piscinas "adults only" son un remansito de paz, y Romero te hará pasar un buen rato siempre y sirve las mejores consumiciones de la piscina 😉. En recepción extrema amabilidad también con Elena y todo el equipo
Stayed 6 nights in Aug 2023
Response from Online Reputation Manager on 31 Aug,2023
Apreciado Fidel Perez,Nos gustaría agradecerle el tiempo que se ha tomado en compartirnos su valoración y su experiencia durante su última visita en nuestras instalaciones, ya que, son muy importantes para poder seguir creando experiencias para nuestros huéspedes.Esperamos volver a verle pronto en alguna de nuestras instalaciones disfrutando mucho de sus vacaciones.Cordialmente, Hotel Riu Palace MelonerasOnline Reputation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Taoufik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaisant
On séjourne assez souvent dans cet établissement qui nous satisfait toujours.
Stayed 10 nights in Jul 2023

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juniorsuite
Stayed 4 nights in Jul 2023

8/10 Good

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Rien à signaler
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Gute Büffets, schlechte Klimaanlage.
Große, gepflegte und ruhige Anlage mit vorwiegend älterem Publikum. Sehr gute Büffets bis auf den Filterkaffee zum Frühstück. Imposante Lobby. Großes geräumiges Zimmer. Wir hatten Partial Ocean View und konnten am Horizont zwischen den Palmen ein Stück Ozean sehen. Der größte Teil des Blickfeldes ging über die Betonvordächer (siehe Foto). Die Klimaanlage im Zimmer funktionierte nicht richtig. Obwohl sie den ganzen Tag auf Höchstleistung lief, waren es nachts über 25 Grad im Zimmer bei 20 Grad Außentemperatur, so dass wir nur schlecht geschlafen haben. Wir haben dies 3 x an der Rezeption gemeldet und es ist nichts passiert. Es gab auch keine Entschuldigung. Zimmersafe kostet pro Tag 4 Euro extra. Mehrere Pools und ausreichend Liegen. Diese sind jedoch sehr eng gestellt, so dass kaum Privatsphäre besteht. Fazit: Kein grundsätzlich schlechtes Hotel, aber wir würden aufgrund der o.g. Probleme dort nicht noch einmal Urlaub machen.
Stayed 8 nights in Jun 2023
Response from Online Reputation Manager on 20 Jun,2023
Sehr geehrter Gast,wir möchten uns für die Zeit bedanken die Sie sich genommen haben uns Ihre Eindrücke zu schildern. Mit Bedauern lesen wir, dass wir Sie nicht in allen Bereichen von unserem Haus überzeugen konnten. Wir möchten Ihnen versichern, dass das Vorgefallene in keiner Weise unseren Standards entspricht und teilen Ihnen mit, dass wir diesen Fall bereits intern besprochen haben. Es wäre schön, wenn Sie sich dafür entscheiden könnten nochmals unser Haus zu besuchen um zu sehen, dass dies kein Beispiel für unsere Philosophie ist und es uns ein großes Anliegen ist, all unseren Gästen einen angenehmen und erholsamen Aufenthalt zu bereiten.Mit freundlichen Grüßen,Hotel Riu Palace MelonerasOnline Reputation Manager

8/10 Good

Gisela

Stayed 7 nights in Apr 2023

10/10 Excellent

Lovisa

Stayed 4 nights in Apr 2023