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InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel

Photo gallery for InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel

Primary image
Outdoor pool
Outdoor pool
Premium bedding, free minibar items, in-room safe
Premium bedding, free minibar items, in-room safe

Overview of InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel

InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel

5.0 star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
1 Nanson Road, at Robertson Quay, Singapore, 238909

Explore the area

  • Popular LocationFort Canning Park10 min walk
  • Popular LocationChinatown Heritage Center17 min walk
  • Popular LocationNational Museum of Singapore9 min drive
  • AirportSingapore (SIN-Changi)27 min drive

Choose dates to view prices

About this area

Singapore

InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel is located in Singapore River, a neighbourhood in Singapore, and is in the entertainment district and on the waterfront. The area's natural beauty can be seen at Fort Canning Park and Gardens by the Bay, while Singapore Botanic Gardens and Singapore Flyer are popular local attractions. National Orchid Garden and Universal Studios Singapore are not to be missed.
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Map

What's nearby

  • Fort Canning Park - 10 min walk
  • Chinatown Heritage Center - 17 min walk
  • Orchard Road - 17 min walk
  • Thian Hock Keng Temple - 3 min drive
  • National Museum of Singapore - 9 min drive

Getting around

  • Fort Canning MRT station - 10 min walk
  • JB Sentral - 50 min drive
  • Changi Airport (SIN) - 28 min drive

Restaurants

  • Restaurants on site
  • Publico
  • Quayside Lounge
  • Marcello

About this property

InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel

Luxury Singapore hotel in Singapore River, near Fort Canning Park
4 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour fitness centre, a coffee shop/cafe and valet parking. All 225 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as minibars (stocked with some free items) and espresso makers.
InterContinental Singapore Robertson Quay (SG Clean), an IHG Hotel offers 225 air-conditioned accommodations with minibars (stocked with some free items) and espresso makers. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.
Guests can pamper themselves by indulging in the on-site spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (SGD 12 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AMโ€“10 AM: SGD 38 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Outdoor pool
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese (Mandarin)
  • English
  • Filipino
  • Indonesian
  • Italian
  • Malay
  • Vietnamese

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)

More

  • Desk
  • Free local calls
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: SGD 38 per person (approximately)
  • Valet parking fee: SGD 12 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guestrooms can only accommodate 1 crib/infant bed at a time.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Intercontinental Singapore Robertson Quay Hotel
Intercontinental Robertson Quay Hotel
Intercontinental Robertson Quay
InterContinental Singapore Robertson Quay
InterContinental Singapore Robertson Quay (SG Clean)

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 196 out of 323 reviews
5 - Excellent 61%
Rating 4 - Good. 94 out of 323 reviews
4 - Good 29%
Rating 3 - Okay. 17 out of 323 reviews
3 - Okay 5%
Rating 2 - Poor. 9 out of 323 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 323 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and location was excellent. The hotel itself and the rooms were much smaller than expected from the photos. There was no mini bar so ended up having to order two cans of coke from room service and it cost almost $20AUD! That was just crazy, plus we had to go down to reception to chase the order as took 20 minutes. The bed was a bit hard but good pillows and linen. Rooms are serviced only every three days which may be an issue for some. You can ask for a linen change if you want via a digital concierge. Breakfast was included but no longer a buffet so probably not worth the cost as you choose off a menu and they (very quickly) bring items to you. Other hotels we stayed at were back to doing buffet breakfast so suggest intercontinental do the same. Great location on the river a short stroll from Clark Quay.
Stayed 3 nights in May 2022

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms very small , staff more focussed on rules and regulations than service , only 1 towel in room , very noisy late at night , service generally very poor , totally unhelpful in getting taxi to airport, no assistance with luggage , no conceirge,
Stayed 1 night in Apr 2022

2/5 Poor

Disliked: Staff & service, room comfort
This hotel should be four star at best
1) Check-in very slow despite being the only guest served 2) I paid extra for an accessible room type. Check-in staff took it upon herself to change me back to a normal room. Didnโ€™t apologise 3) Gave me a wifi code that didnโ€™t work 4) Shower flooded in room due to poor design 5) No Netflix but Chromecast works only half the time 6) Note that housekeeping only services your room once every three days, you can call if you want it more often 7) Service staff quality varies โ€” some are nice, some completely ignore you when you walk into the lobby
Stayed 1 night in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-designed
Stayed 1 night in Jan 2022

3/5 Okay

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Not suitable for business travelers
Staff are very friendly and helpful and the location is fantastic. The room is extremely small, with very impractical layout . When you use the wash basin youโ€™re splashing the contents of the only place where you can open your baggage. The same door slide to close the wardrobe OR the bathroom!!! Room service was delivered in papier take away containers (not as good as a McDonald packaging). The room wasnโ€™t clean for 3 days after arrival ( staff claimed itโ€™s Covid, other hotels said that not the case after getting clear PCR from airport) No business centre, you have to email any documents if you need to print or scan. If youโ€™re meeting someone at the lobby, the best you can do is get a bottle ( not glass) of water. You cannot even order a cup of tea. Maybe suitable for holiday travel but not business
Stayed 5 nights in Jan 2022