4/5 Good
Verified traveller
Travelled with group
4 Sep,2021
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth your money
We booked junior suite. Rm was nice n cozy. Was told we had butler service bt butler cldnt help us fetch food we ordered frm lobby to room. We had to go down to fetch it ourselves. Butler service was limited to pressing, sending hotdrinks and setting up out bubble baths. When we arrived, thr was a greeting card n a box of chocs on e table w the card greeting a guest which was NOT us. Informed butler who came, removed e card and told us ‘you can have e choc’! No decency to make compensate anythg considering he bragged abt e butler service. Breakfast menu was limited. Even though our booking came w complimentary bfast, we were made to pay $120 for 2 extra dishes which was e idly and lobster omelette plate. Portions were small compared to our bfast when we stayed in fullerton. This hotel is disappointing, pool was small too. When we arrived to check in, thr was a long line of ppl waiting to check in. Same thg happened when we checked out. Luckily for e nice concierge malay man who offered to take e key for us so tt we didnt need to queue to check out. Bear in mind u nd to STAND in queue, no waiting seating area. We’ve bn to many 5star hotels all over e world. The service here feels like 3star bt nice hotel room which cld do with a modern upgrade.
Stayed 1 night in Sep 2021