H10 Hoteles, Greater Antilles hotels

"Enjoyed it all"

"I travel often but, this was my first time booking at an all inclusive adult only resort, unfortunately, the Riu Montego Bay is overrated! If offered room 30 RUN by all means! The room is located directly over the 24 hr sports bar so sleeping is impossible, the view is obstructed, and to top it off the room has ROACHES! When we complained they sent up housekeeping with a can of insect spray and of course on the last day we saw more ROACHES so, now we have to FUMIGATE our luggage before going home. So for CLEANLINESS ZERO STARS! Then we were locked out of our room for an hour sitting on the floor due to the door pad disengaging because the battery died, and there was only 1 technician for the entire property. However, the entertainment & activities were very fun and engaging! Staff were very accommodating, helpful, and informative! Leo, Demario Rolly Polly and many others were wonderful. This resort left a bad taste in my mouth, There was very little regard for our complaint, and without a room change due to spring break, I absolutely will not book again. "

"Yes"

"The staff is extremely friendly and the food is good considering it’s an all-inclusive resort. We stayed at a swim out junior suit and it was spacious. The hotel has two big pools and a small beach area. It is far from the airport, about 1.5 hours."

"Todo muy bueno… pero considero que podrían mejorar la calidad y cantidad de las sábanas para arroparse. Haría la experiencia aún más cómoda y agradable. "

"Resort looks glamorous but you’ll find out soon that there’s no sound proofing in between each suite. And you wake up at 2 am in the morning with the sound of your neighbors coming home from their party, or at 5am to the sound of people waking up for their early flight. Or at 8 am with people having casual conversations in the covered walkway. You head to the buffet and there’s lots of food selection, most of them, not labeled, so you choose only what you are familiar with. You approach the server for cutlery coz no one is approaching you and pull out your language translation app because they’re trying to talk to you in Spanish and you couldn’t understand. The only good service I had was when I gave tip at the start of my meal. The fountain pop at the buffet tastes like chlorine. The Santa Fe took about an hour to get 2 pieces of steak served. The Coral we had to walk out after waiting for 20 minutes and no server to take our order. The Kyoto, we didn’t attend because there was a line up of 12 people ahead of us. Pool is cold! The only things I liked about this resort are the interior design, the room cleaners and minibar stockers, the presence of indoor shops, the strykers bar, the italian restaurant, the calm water at the beach, the turtles, on site pharmacy, pirates water park, the shuttle train and expensive golf. Everything else is SUB PAR including both buffets and some of the restaurants, check in, night shows, driving range and most especially service :("

"Clean room, friendly staff, great pool, great food variety, great drinks."

"Such a lovely place - highly recommended. The hotel is a bit dated and due for a refresh, but despite that, I highly recommend this resort. Proximity to historic Old San Juan was magic."

"Beach was great, Expedia’s booked room was for ocean view, property does not have ocean view. Housekeeping keeps forgetting towels. Room smelled like heavy bug spray upon arrival. Front desk did not respond at night. Lack of music around pool. Lack of communication for activities. Food was good, not authentic."