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Reviews of Garden Palace Hotel

4 out of 5
Garden Palace Hotel
Laganas, Zakynthos

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Shaun

Disliked: Staff & service, property conditions & facilities
Was all good until the second night in when my pregnant fiancé wanted to go the toilet in our room as we passed the hotel to meet family down the road, the owner was standing on the door and wouldn't let her in saying she wasn't staying there and he decided to call her rude and get aggressive with her. I then proceeded to go over and ask what the problem was he then got in my face saying I was too aggressive for his hotel so it was time to pack my bags and get out, him and another man who worked there stood round me shouting in my face to give them the room key or they are calling the police on us to get us locked up. This went on for a good 10 minutes where I was refusing to hand over the key then to be left out on the streets at 11 o'clock at night with my pregnant fiancé. They finally eased off and let us back into the hotel, but give us dirty looks throughout the rest of the week leaving us to not spend any time in our own hotel. We think think this is disgusting behaviour and would recommend knowone to stay here.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base, clean and comfortable
Good location, walking distance to the beach and the main strip. Facilities have plenty of stairs. Pool good. Staff nice. Rooms spacious and clean. Good base to stay at. Hire a scooter to get around... but be careful of dodgy bikes going around.
Stayed 2 nights in Aug 2017
Response from Garden palace on 25 May,2018
thank you very much for the beautiful words

10/10 Excellent

Martyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
garden palace hotel- amazing laganas experience
The experience was amazing, and everyone looked after us all the time. There was one day when our room wasn't cleaned properly, but despite that the service was amazing, and everyone was really friendly. Would definitely go back.
Stayed 6 nights in Jul 2017
Response from Garden palace on 28 May,2018
thank you very much for the beautiful words

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Nach einem Misslungenend Start wurden die Ferien sehr schön. Das Buffet am Abend hat mir sehr gut gefallen, das grichische Essen war sehr gut. Das Personal am Abend war immer sehr freundlich. Was mich segr gefreut hat, dass Covid sehr ernst genommen wurde,ich habe mich immer sehr sicher gefühlt.
Stayed 5 nights in Aug 2021

10/10 Excellent

Riccardo, Milano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel dove soggiornare via tranquilla ma a pochi passi da locali e discoteche più frequentate dell’isola. Personale molto gentile e le camere sono belle e pulite. Consiglio.
Stayed 9 nights in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
O pior hotel de toda minha vida!!!
Primeiramente chegamos a noite e cansados e a reserva ja estava paga, mas nos cobraram novamente. O proprietário é grosso e mal educado e quis nos impedir de ficarmos hospedados la caso nao pagassemos (novamente) e tambem se recusaram a dar o recibo. Nao tivemos privacidade no quarto ou no hotel , pois os proprietários ficavam o tempo todo nos perseguindo e invadindo o quarto. Notamos um tratamento diferenciado no mal sentido quando dissemos nossa nacionalidade . Viajamos muito, e jamais em toda nossa vida haviamos passado por uma situação assim de grosseria, abuso e falta de profissionalismo. NAO FIQUEM NESSE HOTEL!
Stayed 4 nights in Aug 2018

8/10 Good

Galina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2017
Response from Garden palace on 28 May,2018
thank you very much for the beautiful words

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo Hotel in centro a Laganas
Esperienza positiva, albergo bello e confortevole, stanze abbastanza pulite e servizio molto buono.
Stayed 7 nights in Aug 2017
Response from Garden palace on 28 May,2018
thank you very much for the beautiful words

10/10 Excellent

ziki, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! I would recommend this hotel. Personal top and very nice Chef also very nice and top! I would go again next year in the same hotel
Stayed 7 nights in Jul 2017
Response from Garden palace on 31 Jul,2017
Thank you very much for your beautiful words we hope to see you again..!!