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"Perfect environment "

"The hotel is good, clean and comfortable. Breakfast ample. WiFi not that good, slow and restricted. Knowledge of English of the staff should improve. Though they use an on-line translator, it would be easier to make understand directely."

"Look, I know this is a five star hotel, so you would expect good service… but these guys are absolutely excellent. We arrived on an early flight at 8.30am but they upgraded us so we could check in early for a nap… but only after we had breakfast (breakfast in the morning of arrival is a new one on me!) Flawless, chic and a breakfast so good i don’t even know what to say about it."

"Everything was perfect "

"Excellent hotel with great staff and service. The food is outstanding. A truly luxury hotel in all aspects. The location is very good and close to many attractions, and a few minutes walk to Wangfujing pedestrian street with lots of local shops and major international brand stores. A vibrant place for an evening walk or shopping. Recommend booking stay with inclusion of the Grand Hyatt Lounge which is also very family friendly. "

"Convenient location, walkable to restaurants and shopping, few mins walk to Yu Garden."

"Staff was helpful. Place is near to shopping street with plenty of food options."

"Amazing place to stay for a family trip. Very nice and friendly staff. Great Pearl and river view is awesome! Also, the Vue Bar at the 32 floor is fantastic!"

"Best hotel I've ever stayed at. Staff was lovely. I'm going to miss the shower and toilet which were both top quality."