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"Hotel badly needs a refresh, but location and staff keep us coming back. Spa is very nice. "

"it really depends on which building they put you in. the River View building is the original one, which desperately need an update. for a 5 star hotel, the rooms were so dated and the washrooms were simply gross. view was good but its really not worth the money. "

"Very clean room spacious near restaurants and walking distance to the bund. Yu Garden is right there. Easy access to transportation. Hotel staff very helpful especially Jerry. Breakfast buffet was so good . Highly recommended hotel. "

"Clean room"

"We enjoy the sauna and steam room in the female's spa room. Would've been better if they have jacuzzi too, but only available in the men's."

"Concierge lady was not friendly and nor welcoming, but did successfully checked us in. Even after we asked for a room cleanup, we still saw an old towel and some dirt on the floor. Otherwise, view from room was good - had a good view of the bund, though not the Pearl tower. "

"clean and nice room"

"Very very clean room, great housekeeping staff, extremely comfortable room and amenities "

" The staff are generally nice, but I had a very bad experience with the laundry service. I checked out today and shall talk to them again with the issues through third parties. I asked the laundry room to clean a small pack of my baby’s clothes. The staff recommended that I leave the clothes with them so they could take care of it. I confirmed this with them twice. However, they asked my wife to sign a blank form, and later they charged us 1,800 RMB (about $300) just for washing a small bag of baby clothes. This was a terrible experience. I asked in advance three times about the service, but no one told us how much it would cost. Instead, they had my wife sign a blank form and only showed us the bill afterward. I will speak with them to discuss and resolve this issue."