Guangdong Resorts

"The staff went above and beyond. One of the best stays Ive had. "

"nice service"

"Every time I visit Guangzhou I stay at the W. The staff is excellent. They are high quality professionals. The tall German director is especially helpful and very professional. I cant say enough about the staff. The hotel is very clean and quiet. I will always look for the W wherever I stay. "

"I told the hotel in advance that it was my wife's birthday. When we entered the suite, there were balloons, "happy birthday" banners, birthday cake, strawberries and cream, chocolates and a personal hand-written birthday note. in the living room. It was just wonderful. The staff were all absolutely wonderful for the entire one-night stay. And of course, the suite was just stunning. It reminded me of some of the top-end apartments in Manhatten. I could easily live there. Japanese toilet, huge tub, all the amenities. Brilliant."

"Met our expectations - staff was friendly!"

"This hotel is new (till now, its about one year old) with about 200 rooms. It's nice and clean. The only problem is its location which is not the center of city, but just close to there. On the other side, the price is quit reasonable. I like it very much. I will consider to pick it for my next Guangzhou visiting to stay. "

"I’m posting this for my wife, as I booked the hotel for her solo trip. During the night the A/C wasn’t getting cool, it couldn’t get below 22 deg. The hotel didn’t even have a fan for to use. The hotel offered me a mediocre breakfast and a late check out after I complained and they moved me around to different rooms without any sleep. However, the next day while I was trying to take a nap around 11:45am, a man knocked on the door once and let himself into the room without saying anything. After my shock and I confronted him, he said he was room service and had the wrong room. When I checked out I asked to speak to the manager, Mark Wong, who said the man was checking laundry which is different than what the man said. Mark said they would investigate and call me later. They called me back to say after investigating the man knocked, so it was “ok” to which I replied he opened the door before I could say anything and the reply was “everyone has a different perception of time”. As a solo woman traveler, Mark’s indifference to the situation is unforgivable and he should be ashamed. There is absolutely no excuse for any staff entering a room without proper time and announcing why they are there. I’m thankful I was not changing or in the shower when the man entered. "

"The attitude of one of receptionists is very bad, whose name is Richard. He was always using Wechat during check in. I’ve been waiting for a while in front of desk, but he was playing mobile phone till I say I’m here for check in. Other staff are excellent."

"The overall stay was nice. The room was comfortable and clean. It would have been better if the reception staff paid more attention to detail though - they didn't tell us the breakfast times, opening times and services that come with the executive lounge. Food in the lobby cafe and room service is expensive and not really worth the money, but the breakfast buffet was good. Our room was not ready when we checked in so we were just told to wait - again customer service and detail was lacking for a 5 star hotel."