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Reviews of Hyatt Centric Guatemala City

4.5 out of 5
Hyatt Centric Guatemala City
12 Calle 2-25, Zona 10, Guatemala City

Reviews

9.6

Exceptional

Rating 10 - Excellent. 446 out of 541 reviews" "
Rating 8 - Good. 55 out of 541 reviews" "
Rating 6 - Okay. 24 out of 541 reviews" "
Rating 4 - Poor. 10 out of 541 reviews" "
Rating 2 - Terrible. 6 out of 541 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
DO NOT TRUST ANYONE AT THE HYATT IN GUATEMALA CITY The front desk staff here is either incompetent or untrustworthy, or both, which in our case put us in a situation where we feared for our lives. 1. Upon our arrival, they tried to overcharge us for an 8-minute drive from the airport rather than the previously agreed amount (in writing) that was barely a tenth of what they now wanted. 2. They arranged a car and driver for us to Lake Atitlan (at double the price our local friends usually pay), but when the driver arrived, he admitted he had never actually driven to San Marcos. After a couple hours, about half way through the trip, he also admitted that due to his old age, he had trouble seeing at night — which was evident. We were so concerned that we’d die on the dark, windy roads that I asked him to pull over so I could drive the rest of the way. He was grateful. To conclude, we expected that a hotel at the calibre of an international chain like the Hyatt, would be able to arrange safe, reliable, and reasonably priced transport considering we made the request 3 weeks in advance via phone and email. What we got, instead, was a dangerous and overpriced misadventure that we’ll hopefully laugh at, one day. I would not recommend this hotel, and I will not stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and our room was nice . The food in the restaurant is also good
Stayed 1 night in Apr 2024
Response from Fernando Ximenez-Cruz GM on 17 Apr,2024
Dear Ms. Michelle We appreciate your rating and your comment, we hope to see you soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fernando Ximenez-Cruz GM on 17 Apr,2024
Dear Jason We appreciate your rating, we hope to see you soon.

6/10 Okay

Erwin, Aurora

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel. Terrible service at roof bar. Four waiters just standing around ignoring not only me but other customers as well, this happened both days I was there .
Stayed 3 nights in Mar 2024
Response from Fernando Ximenez-Cruz GM on 17 Apr,2024
Dear Mr. Erwin We appreciate your comment and we apologize for the inconvenience, we deeply value your feedback, this definitely motivates us to continue improving day by day, we are already working on solving it, we hope you can return to enjoy our services.

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Excellent experience. I have been staying in this hotel for years and the experience always makes me want to come back.
Stayed 2 nights in Apr 2024
Response from Fernando Ximenez-Cruz GM on 9 Apr,2024
Dear Ms. Claudia We appreciate your feedback and your preference, we hope you come back soon to enjoy our services.

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, great staff!
Stayed 1 night in Apr 2024
Response from Fernando Ximenez-Cruz GM on 9 Apr,2024
Dear Mr. Esteban We appreciate your feedback and your preference, we hope you come back soon to enjoy our services.

10/10 Excellent

Asha L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms were exquisite. Staff was very professional.
Stayed 7 nights in Mar 2024
Response from Fernando Ximenez-Cruz GM on 5 Apr,2024
Dear Asha We appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

10/10 Excellent

Katherine, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fernando Ximenez-Cruz GM on 5 Apr,2024
Dear Katherine We appreciate your rating, we hope to see you soon.

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely best service and clean beautiful pool
Stayed 1 night in Mar 2024
Response from Fernando Ximenez-Cruz GM on 2 Apr,2024
Dear JessWe appreciate your rating, we hope to see you soon.

10/10 Excellent

Tolentino

Liked: Cleanliness, staff & service, property conditions & facilities
Lo mejor de Guatemala
Stayed 1 night in Mar 2024
Response from Fernando Ximenez-Cruz GM on 2 Apr,2024
Estimado Sr. Tolentino Agracedemos su puntuación, esperamos verlo pronto.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and welcoming!
Stayed 3 nights in Mar 2024
Response from Fernando Ximenez-Cruz GM on 26 Mar,2024
Dear Ms. EvelynWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

8/10 Good

Eldad, pawtucket

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Fernando Ximenez - GM on 24 Mar,2024
We appreciate your feedback, hope to see you soon!

10/10 Excellent

Addison

Stayed 1 night in Mar 2024
Response from Fernando Ximenez-Cruz GM on 2 Apr,2024
Dear Addison We appreciate your rating, we hope to see you soon.

2/10 Terrible

Louis

Disliked: Property conditions & facilities
Staff should be trained to know what places are around the area. I asked 3 staff members for a nice bar close by and the answer was always “ I don’t know.
Stayed 1 night in Mar 2024
Response from Fernando Ximenez-Cruz GM on 11 Mar,2024
Dear LouisWe appreciate your comment and we apologize for the inconvenience, we deeply value your feedback, this definitely motivates us to continue improving day by day, we are already working on solving it, we hope you can return to enjoy our services.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fernando Ximenez-Cruz GM on 11 Mar,2024
Estimada ElaineAgracedemos su puntuación, esperamos verlo pronto.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Fernando Ximenez-Cruz GM on 6 Mar,2024
Estimado Andres Agracedemos su puntuación, esperamos verlo pronto.

8/10 Good

Jimena

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fernando Ximenez-Cruz GM on 29 Feb,2024
Estimada Srta. JimenaAgradecemos su calificación

4/10 Poor

Geovanny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the Hyatt but this was a different experience. Emailed to confirm early check-in weeks in advance. Was told it can be arranged (I have the email to confirm). Arrived 9:45am and early check-in was not available. Was Asked to sit in the waiting area to “see what they can do” two staff changes later still Nothing. No one came to informed Room reserved for 2 however equipped everyday As if it was services for 1. 1 set of towels, 1 robe, had to ask for additional supplies daily. Literally daily. The second day while waiting for an additional key card since it was removed while the room was being serviced the bell man asked “did you receive your complimentary drink upon arrival” to which I responded oh no we weren’t offered anything during the time we were waiting for the room 9:45am until 15:00. While at the rooftop enjoying a drink and a bite noticed a bug on the table brought it to their attention and I was treated as if I planted the bug. They offered a Complementary beer for this I don’t know why or what the purpose of that was. Asked to schedule drop off at the airport and on my day of checkout I was told “they didn’t have that arranged for me” had to call a taxi on my own. And today a day after checking jour I receive and email asking me to check out. Which I already did YESTERDAY. I really hope I don’t get charged for this. Overall it’s a wonderful hotel, great location, excellent rooms and amenities. But this time around my personal experience wasn’t the greatest.
Stayed 5 nights in Feb 2024
Response from Fernando Ximenez - GM on 27 Feb,2024
We regret the inconvenience caused to your stay, due to the high occupancy of the hotel, early check-ins are subject to availability since we depend on guests leaving the rooms and processing the cleaning. We look forward to staying with us again and improving your Hyatt experience with you.

10/10 Excellent

Emmanuella Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. The pool area on the 16th floor was nice (although the cabana we were seated at was missing the covering—this should be addressed) despite that it was relaxing. Rodrigo, one of the Front Desk attendants was great. He helped to make our time at the property so enjoyable. He gave us information and coordinated activities with a tour company for us during our stay. Honestly, the staff at Hyatt Centric in Guatemala City-Zona10 were polite and attentive. An added bonus was the birthday cake that was brought to our room for my husband’s birthday. I would recommend this property.
Stayed 3 nights in Feb 2024
Response from Fernando Ximenez-Cruz GM on 26 Feb,2024
Dear EmmanuellaWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we are working to improve day by day,we hope to have you back so you can enjoy all our services.

10/10 Excellent

Janssen

Travelled with family, Travelled with family and small children
Liked: Amenities
Superb location in Zone 10 ( business district) and good amenities all around at the hotel! We took advantage of the rooftop infinity pool and
Stayed 1 night in Feb 2024
Response from Fernando Ximenez-Cruz GM on 26 Feb,2024
Dear JanssenWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE place to stay in the capital. This is it. After trying other hotels for 15 years for my tours - I have a home. Professional, helpful, caring, beautiful rooms, great service. Nothing is challenging for this great team. Thanks Hyatt Centric Guatemala City. We love you back.
Stayed 1 night in Feb 2024
Response from Fernando Ximenez-Cruz GM on 26 Feb,2024
Dear AdrienneWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

10/10 Excellent

Cesar

Stayed 1 night in Feb 2024
Response from Fernando Ximenez-Cruz GM on 19 Feb,2024
Dear CesarThank you for leaving us your rating. We hope we can see you very soon!

10/10 Excellent

Luis, Weston

Stayed 3 nights in Feb 2024
Response from Fernando Ximenez - GM on 24 Mar,2024
We appreciate your feedback, hope to see you soon!

10/10 Excellent

Allison

Liked: Property conditions & facilities
Nice beds
Stayed 1 night in Feb 2024
Response from Fernando Ximenez-Cruz GM on 19 Feb,2024
Dear Allison We appreciate your preference during your stay in Guatemala.Hope to see you soon!

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024
Response from Fernando Ximenez - GM on 24 Mar,2024
We appreciate your feedback, hope to see you soon!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great customer service
Stayed 1 night in Jan 2024
Response from Fernando Ximenez-Cruz GM on 30 Jan,2024
Dear Gabriela.We appreciate your preference during your stay in Guatemala.We hope to see you again!

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best Hyatt Centric's Ive ever stayed in. It was an wonderful hotel experience. I would definitely love to stay here again.
Stayed 2 nights in Jan 2024
Response from Fernando Ximenez - GM on 20 Jan,2024
Thank you for your feedback, we hope to see you soon!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fernando Ximenez - GM on 10 Jan,2024
We appreciate your feedback,hope to see you soon!

10/10 Excellent

Adam

Stayed 1 night in Dec 2023
Response from Fernando Ximenez - GM on 12 Jan,2024
Thanks for visiting us, hope to see you soon!

6/10 Okay

Leonel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A Safe hotel to stay Staff does not pay attention to instructions / requests
Stayed 6 nights in Dec 2023
Response from Fernando Ximenez - GM on 26 Dec,2023
We are sorry that your experience was not entirely satisfactory, we hope to have you back to improve your experience with us.

8/10 Good

RAMIRO GONZALEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fernando Ximenez - GM on 26 Dec,2023
Thank you for your feedback, hope to see you soon!

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever been and the food is 10/10 rooftop pool and pizza and taco bar is really cool. Perfect location stay here
Stayed 1 night in Dec 2023
Response from Fernando Ximenez - GM on 11 Dec,2023
We appreciate your feedback! Hope to see you soon!

10/10 Excellent

Silvia, dana point

Stayed 1 night in Nov 2023
Response from Fernando Ximenez - GM on 26 Dec,2023
Thank you for your feedback, hope to see you soon!

10/10 Excellent

Irma Maríanela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fernando Ximenez - GM on 20 Nov,2023
Muchas gracias por su comentario, esperamos vuelva pronto!

2/10 Terrible

Alan

Stayed 1 night in Nov 2023
Response from Fernando Ximenez - GM on 11 Dec,2023
We appreciate your feedback, can you share with us your experience.

10/10 Excellent

sidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favourite in guatemala city
Stayed 1 night in Nov 2023
Response from Fernando Ximenez - GM on 10 Nov,2023
Thank you for your feedback!! We hope to see you soon!!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and made my experience a great one.
Stayed 2 nights in Nov 2023
Response from Fernando Ximenez - GM on 6 Nov,2023
Thank you for the feedback, we hope to see you soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, great rooms.
Stayed 2 nights in Oct 2023
Response from Pilar on 25 Oct,2023
Thank you for the preference.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very beautiful small mall, it is very new and modern! We loved it
Stayed 1 night in Oct 2023
Response from Pilar on 25 Oct,2023
Thank you for the preference.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, friendly staff, lots of on-site dining options, comfy rooms
Stayed 1 night in Oct 2023
Response from Pilar on 25 Oct,2023
Thank you for your preference. Hope to see you soon.

8/10 Good

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for business or vacations
Stayed 1 night in Sep 2023
Response from Fernando Ximenez - GM on 15 Sept,2023
We appreciate your feedback! hope to see you soon!

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fernando Ximenez - GM on 11 Sept,2023
We appreciate your feedback, hope to see you soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Fernando Ximenez - GM on 2 Sept,2023
Thank you for your feedback! Hope to see you soon!

10/10 Excellent

LOURDES

Stayed 1 night in Aug 2023
Response from Fernando Ximenez - GM on 26 Aug,2023
Thank you for your feedback, hope to see you soon!

6/10 Okay

Kirk

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Smell of Raw Sewage on 15th floor.
Stayed 4 nights in Aug 2023
Response from Fernando Ximenez - GM on 23 Aug,2023
We appreciate your feedback, we are working to improve to offer you a better stay.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great!
Stayed 2 nights in Aug 2023
Response from Fernando Ximenez - GM on 23 Aug,2023
Thank you for visiting us, we hope to see you soon!

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
It was great
Stayed 1 night in Jul 2023
Response from Fernando Ximenez - GM on 1 Aug,2023
We are glad that your stay has been satisfactory, we hope to see you soon!

6/10 Okay

Uzoma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and PF Chang’s is next door
Stayed 2 nights in Jul 2023
Response from Fernando Ximenez - GM on 31 Jul,2023
We appreciate your feedback, hope to see you soon!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Jul 2023
Response from Fernando Ximenez - GM on 18 Jul,2023
We are glad that your stay has been satisfactory, we hope to see you soon!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great rooms and location. Front desk staff and bar staff were amazing. Manager was super accommodating and helpful, thank you Miguel & Kevin at Cielo Bar and Jose and Josue the manager.
Stayed 1 night in Jun 2023
Response from Fernando Ximenez - GM on 18 Jul,2023
We are glad that your stay has been satisfactory, we hope to see you soon!