Palace Resorts, Gulf Coast of Mexico hotels

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"This property needs a lot of upgrades. I had to have room changed because of seeing roaches on more than one occasion. The staff was wonderful. The food is not the best you will find yourself eating at outside restaurants most of your stay. "

"The report was beautiful and clean. The beach was amazing. However the service was very poor, so don’t expect anyone to bring you any drinks even with tips. The food was mediocre and deserts choices were very limited. Will not be returning to Riu Caribe."

"Excellent customer service. Oscar who’s the waiter at the buffet restaurant was amazing."

"Breakfast was the best meal. Rest of the meals were okay at best. Very lively, party oriented. Staff was very attentive, location was great, a lot of restaurants and stores nearby. "

"Room was clean all the time Staff is great, very friendly and warm It has entertainment options for kids Outdoor pool was a little dirty. A recommendation for improvement is offer more entertainment options, and organize better the buffet, for example provide serving zones away from main allergens, such as shellfish for example. And provide healthier food at breakfast, for example non fat dairy"

"I liked how the staff was very attentive and friendly. Everything was always nice and clean. Definitely will be coming back !"

"Clean rooms , beautiful view , room service fast and with great options, restaurants with great taste and menu, sunrise walk must recommend by the beach "

"The hotel was clean, the staff was friendly, and the view was lovely. However, the entertainment was a bit lackluster, and the food was average at best, very bland. "