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Reviews of Keio Plaza Hotel Hachioji

3.5 out of 5
Keio Plaza Hotel Hachioji
14-1 Asahi-cho, Hachioji, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 264 out of 593 reviews" "
Rating 8 - Good. 246 out of 593 reviews" "
Rating 6 - Okay. 51 out of 593 reviews" "
Rating 4 - Poor. 21 out of 593 reviews" "
Rating 2 - Terrible. 11 out of 593 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

ALAN

Stayed 8 nights in Dec 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Nov 2023

10/10 Excellent

Marlene

Travelled with partner
Liked: Amenities
Next door to great shopping, restaurants, and the airport shuttle. Friendly and helpful staff. We will stay here again and recommend to all our friends.
Stayed 7 nights in Nov 2023

10/10 Excellent

Fabricia

Stayed 2 nights in Sep 2023

2/10 Terrible

Dean

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jun 2023

10/10 Excellent

Jason

Business traveller
Liked: Staff & service, property conditions & facilities
Excellent. Great service, nice breakfast, spacious room, everything clean and in good working order. A hotel of this quality in the U.S. would run at least twice the price. Thanks!
Stayed 1 night in Jun 2023

10/10 Excellent

Akihiro

Stayed 1 night in Jun 2023

6/10 Okay

Noriko

Liked: Cleanliness
The location is good but the facility needs renovation.
Stayed 1 night in Jun 2023

10/10 Excellent

Donny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend the Keio Plaza Hotel
The Keio Plaza hotel is a absolutely beautiful. Great courtesy friendly service. Clean rooms. Great location, near the bus stops, the train station and many restaurants. I highly recommend and when returning to Hachioji, we will definitely be staying here again!
Stayed 9 nights in Mar 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and very nice and professional. My next trip to Japan in Hachioji I will definitely be staying here. Thank you
Stayed 8 nights in Mar 2023

10/10 Excellent

Akihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and attentive.
Stayed 2 nights in Mar 2023

10/10 Excellent

Skip

Stayed 1 night in Dec 2022

8/10 Good

Noriko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and staff members. Very clean but the facility is very old and need to be updated.
Stayed 15 nights in Oct 2022

10/10 Excellent

Angela

Stayed 1 night in Oct 2022

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

ALAN E Eugene

Liked: Staff & service, amenities, property conditions & facilities
Room was large compared to other hotels
Stayed 13 nights in Jul 2022

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff's are friendly, helpful. Very convenient near in stations, stores, restaurants. Great place to stay,good breakfast.
Stayed 11 nights in Jul 2022

10/10 Excellent

Shimpei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable Stay
It is conveniently located close to the train station and shops. Front desk staff were welcoming and friendly. The room was comfortable with the basic amenities. Could get a good night’s sleep during my stay.
Stayed 1 night in Mar 2021

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, and good view.
Clean, comfy, and good view. Western breakfast was ok. Mini sausages and a small serving if scrambled eggs. Eggs were cold, but that's just how they're served here I guess. Nice place.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A large and comfortable room with good amenity
It was very comfortable staying there. The room is large to the standard in Japan. The bed and bedding are great. There is a refrigerator and I enjoyed the good quality drip coffee packs. There is a wired internet connection, which is essential to Zoom meetings.
Stayed 4 nights in Jan 2021

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

chee wee

Stayed 13 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

10/10 Excellent

LOKIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jan 2020

6/10 Okay

Kevin

Business traveller
Liked: Staff & service
Stayed 3 nights in Nov 2019
Response from 京王プラザホテル八王子　宿泊担当 on 23 Nov,2019
この度は、京王プラザホテル八王子への口コミ投稿、誠ににありがとうございます。 これからも皆様が、より快適にご宿泊いただけますよう、サービス向上に努めて参ります。 これからも、京王プラザホテル八王子をよろしくお願い申し上げます。

10/10 Excellent

L.W., Oakland, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to train station and mall, perfect location. Apparently a popular place as several international teams also stayed at this hotel.
Stayed 3 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2019

8/10 Good

Lian Gim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

KYUNG MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Room was spacious, clean, staffs were kind and helpful, location is fantastic, very tasty breakfast. At the time of check-out the staff asked me to choose currency, then I chose USD because it will be more convenient for me for calculation. I did not check the exact exchange rate and the staff never explained about disadvantage for the case I choose US$ instead of Japanese Yen. After came back to home I found something is wrong. They added 3.5% and even the actual invoice from credit card company shows another increment. I asked them to change payment currency back to Japanese Yen just after two days from payment but the hotel refused my request. Then I felt I was fool and anger. Is this the hotel's intension to make the guest fool and angry? I hope no more guest will have same experience. The hotel must not ask to the guest for choosing payment currency unless otherwise the guest asks, or at least they must explain about the disadvantage of choosing US$ before payment is finished. This makes the guest to feel cheated.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

C, Tokyo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Some hairs were found
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice in Hachioji
Sitting at the center of Hachioji. Easy access to convenient stores and restaurants. Right next to train station but not noisy at all. Ramen and Japanese bar around.
Stayed 1 night in May 2019

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
They should have coffee in the rooms, at this type of hotel. I had to go from 11th floor to 2nd floor for coffee...
Stayed 2 nights in May 2019

8/10 Good

Tomoaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. It’s literally a minute away from JR Hachioji station and there’s 2 different Family Marts near this hotel.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, good room, but the internet is too bad.
Stayed 14 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Tammy, Windsor, CT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Excellent restaurants, including a great breakfast buffet I visited every day of my stay.
Stayed 5 nights in Feb 2019

10/10 Excellent

JOON SIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very convenient as it is closed to the shopping malls as well as the busy walking street. I enjoy to shop and have my authentic japanese cuisine at these restaurants. It is just beside the Hachioji Train Station and the airport limousine bus station to Narita and Haeneda is just about 50 meters from the hotel. Staffs are very friendly and speak some English.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018