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Reviews of Hagi No Yado Tomoe

3.5 out of 5
Hagi No Yado Tomoe
608-53 Hijiwara, Hagi, Yamaguchi-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 63 reviews" "
Rating 8 - Good. 19 out of 63 reviews" "
Rating 6 - Okay. 6 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donald, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a treasure for us as we thoroughly enjoyed our 3 nights at this hotel. The hotel is excellent, the food (breakfast and dinner) were delicious and all of the staff were wonderful to us
Stayed 3 nights in May 2024
Response from Hagi No Yado TOMOE on 20 May,2024
Thank you very much for having stayed at Hagi No Yado TOMOE, and taking the time to write a review about your recent stay. I am thrilled to hear that you have enjoyed staying here, especially the meals and our staff. I also appreciate your comment that this place was a treasure for you.Again, our sincere thanks for the comment you gave us. We are very much looking forward to your next stay with us.

10/10 Excellent

Susumu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 萩の宿　常茂恵 on 15 Mar,2024
この度は萩の宿常茂恵にご宿泊いただき誠にありがとうございます。またご滞在の感想をご投稿いただき重ねてお礼申し上げます。萩でのご滞在、ごゆっくりとお楽しみいただけましたでしょうか。ぜひ、またのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Samiah

Liked: Cleanliness, property conditions & facilities, room comfort
It would have been nice to know about the dinner service they offered.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant stay in historical property in Hagi
Hagi No Yado Tomoe is an elegant ryokan that is conveniently located within walking distance of the Higashi-Hagi station. The property is beautifully landscaped with rock gardens and mature trees. Every every meal, breakfast and Kaiseki, was prepared and served with exceptional attention to detail. Staff members provided advice and rides to help with sightseeing. The onsens are public but since it was low season, there were very few guests so the experience was a good as a private onsen. One of the best inn stays in Japan over all and highly recommend as a shining example of Japanese hospitality.
Stayed 2 nights in Feb 2020

6/10 Okay

Robert

Stayed 3 nights in Sep 2019

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
家族4人で利用しました。お部屋がとても素敵で、温泉も綺麗。お宿の方の対応も丁寧で、とても気持ち良く滞在させていただきました。
Stayed 1 night in Jul 2019

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
From the moment we walked through their doors through the time we left them, we were treated like we were the only people there! Everything was exceptional, including the Japanese breakfasts!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was just too much food...otherwise, all was good!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional style hotel
The hotel was beautiful. We had a tatami room that faced the landscaped garden. It was spacious, clean, and very comfortable. Hotel bath was also nice. We didn't use the bathing area in the room so I can't speak to that. Staff spoke some English and were very helpful. Hotel location is a bit of a long walk to town. Regretted not purchasing the hotel breakfast. You need to order breakfast/dinner in advance because this is s traditional, if large, Japanese inn.
Stayed 1 night in Mar 2018

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
WOW!!! Everything you have ever heard about Japanese hospitality is embodied at this hotel. The staff was attentive and efficient, room was clean, large tatami mat room, grounds and garden were beautiful. Would definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel
The room was quiet and spacious, with a nice view. The whole hotel was very well staffed, immaculately clean, and overall beautiful.

10/10 Excellent

Arthur, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Japanese experience
This is an excellent place to stay, very authentic traditional experience, including staff, ambience, service, everything! The onsen was beautiful to, would definitely stay here again.

8/10 Good

HIROKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Masako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Inga M. W.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig fin bruk av en klynge gamle hus til å lage et unikt og hyggelig overnattingssted. Svært vennlig personale.
Stayed 1 night in Apr 2023

8/10 Good

kathy

Liked: Staff & service

8/10 Good

Shigeru

Stayed 1 night in Sep 2022

10/10 Excellent

トシノブ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
庭の手入れが行き届いており、部屋や通路からも楽しめました。特に、夜はライトアップされ、贅沢な気分を味わわせていただきました。
Stayed 1 night in Aug 2022

10/10 Excellent

Sugawara

Stayed 1 night in Dec 2021

10/10 Excellent

Ikumi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
接客の対応も良くウェルカムドリンクの夏蜜柑ジュースが美味しかったです！
Stayed 1 night in Oct 2021

10/10 Excellent

miyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもゆっくりできました
清潔感もあり、スタッフの方の対応も良かったです。ただ、冷蔵庫の中に前のお客の物が入ったままになっていたのが1点気になりました。
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
施設の独特感と特別感は素晴らしい。 辛口の評価は、共用のお風呂が狭く、朝は湯の温度も低く、非常に残念であった事と、自販機の設置が無かった点に依る。
Stayed 1 night in Aug 2021

8/10 Good

miyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

MUTSU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
母娘三人旅
お庭が素晴らしく　宿全体が広々と厳かな空間でした。 夕食は部屋食で落ち着けました。 お風呂が少し狭い。 売店に萩焼が並んでおり　作家さんの名前等を説明してくださり　納得して購入することができました。
Stayed 1 night in Dec 2020

10/10 Excellent

yonghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

M, 大阪

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
丁寧な対応、綺麗にリノベーションされた施設
Stayed 1 night in Jul 2020

6/10 Okay

Noritaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Koko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしい宿でした。ゆっくりと時間をかけて伺いたいと思います。
Stayed 1 night in Dec 2019

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour de 3 nuits en demi-pension twin supérieure au RDC sur jardin privatif. Beau ryokan datant de 1925 de 25 chambres. Beaux jardins zen entourant le ryokan. Navette gratuite AR / gare d'Higashihagi.. MAIS Y rester 2 nuits au maximum, étant donné la nette baisse de la qualité des diners au fur et à mesure du déroulement du séjour. Le 1er soir, c'était fantastique (qualité, présentation et varieté des mets proposés)., le 3e soir, quantité réduite et service d'une maigre crevette éventail..Même constat pour les petits déjeuners servis dans salle commune (constat après 9 voyages au Japon). Le service stylé des 2 premiers était sympathique et professionnel en essayantt de traduire en anglais les plats servis pour nous (au japonais plutôt basique) Mais La personne du 3e soir était un peu trop expéditive ne respectant pas l'horaire fixée pour le dîner, peu souriante et peu professionnelle (aucun effort de traduction des plats et hésitant par exemple sur le placement des plats). Seulement 2 serviettes de toilette/ personne, la serviette moyenne servant aussi au petit onsen. Liaison internet trop instable,
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

kimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
萩だけに使用している器がよかった。室礼も素敵です。目線の先の景色に細やかな心遣いを感じます。ただそれだけに、生け花が今ひとつで残念でした。
Stayed 1 night in Sep 2019

8/10 Good

千鶴

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋が広くて和風の落ち着きがとても良いいいですねテレビもチャンネルが多くて、楽しめました
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋が少々寒かったです。あるのであれば、加湿器をお借りすればよかったです。でもスタッフの皆さんはとても感じよかったです。また家族で伺いたいと思います。
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Hooooon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
所有員工都極之有禮、有熱誠，他們以日本傳統待客的方式招待我一家，令我充份感到日本人優雅的禮儀。 地方十分典雅、高尚，有氣質，令人好似回到古舊日本的感覺。
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
今回、年末年始前に母と女子ふたり旅で利用させてもらいました。 口コミではお風呂が小さいと書いてありますが、ほぼ母と2人の貸切の時間が多かった為かそのようには思いませんでした。また設備全般清潔感がありました。 夕食も美味しく、スタッフの方も丁寧でまた是非利用させて頂きたいと思いました。ありがとうございました！
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Original Japanese experience
Perfect stay in a great hotel with true Japanese atmosphere in a historically important town.
Stayed 1 night in Oct 2018

8/10 Good

TAKAO

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくりできる全体的にいい旅館
全体的に問題なく快適にゆっくり過ごさせていただきました。部屋は少し年季を感じること路もありましたが、それも味に感じました。また、行けたらと思います。
Stayed 1 night in Sep 2018

6/10 Okay

Takahiro

老舗旅館ですが、、。
総檜づくりの貴賓室に2泊しました。 部屋からは素晴らしい庭が眺められ、夜は虫の音が聞こえて風情があり、テレビをつけるこてなく、ゆったりと過ごせました、 また また料理も文句なく美味しかったです。 しかし部屋の風呂は温泉ではなく、温泉となっている大浴場は狭くて、そこはがっかりしました。
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

伝統を感じる雰囲気、明るく丁寧な接客。盛り付けも器も味も素晴らしい食事。大変満足しました。
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018

10/10 Excellent

Lixa, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe ryokan, personnel adorable
Un authentique ryokan, très vaste et avec un jardin pour chaque chambre. Calme et repos assurés ! Le personnel est adorable et toujours très disponible.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしい宿でした
清潔な部屋と浴室。料理もサービスも素晴らしい。満点です。

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
落ち着いた風情のある宿でした。
落ち着いた風情のある静かな宿でした。家族での年末旅行で利用したのですが、喧噪から解き放たれた解放感のあるゆっくりした時間を過ごせました。客室にも内風呂がありましたが大浴場を利用しました。洗い場の数は少なめですが、客室数は多くないのでゆっくりとは入れました。全体的に清潔感があり料理も手の込んだ創作料理で夕食・朝食共に美味しくいただきました。 機会があればまた利用したい施設です。
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員の方の対応、施設の清潔さや広さ、食事などの対応など、とても感じが良く、快適な時間を過ごせました。ありがとうございました。
Stayed 2 nights in Jan 2018

8/10 Good

Anna, 横浜市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
由緒ある純日本名旅館
隅々まで行き届いた気づかいとおもてなしは名旅館ならではの心地よさで、各部屋も離れのような感覚で窓から濡れ縁、外庭を覗く風景は、どことなく昔懐かしい雰囲氣と萩の城下町の風景に寄り添う心安らぐひとときを感じられます。
Stayed 1 night in Oct 2017