Restaurant

Reviews of FAV HOTEL HAKODATE

4 out of 5
FAV HOTEL HAKODATE
20-15 Otemachi, Hakodate, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 77 out of 104 reviews" "
Rating 8 - Good. 17 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 5 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

9.6/10

Cleanliness

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Traveled with my family, would have rate it higher if not for the miscommunication. We requested for a late check out the night before and was given up to 12noon to check out. The next day they woke up my daughter at 10am and told her she had to check out. I rushed back from a nearby restaurant to talk to the front desk only to be told that I have 10mins otherwise I will be charged.
Stayed 1 night in Mar 2024
Response from FAV HOTEL HAKODATE on 31 Mar,2024
Thank you for choosing FAVHOTEL Hakodate on this occasion.We sincerely apologize for the misunderstanding regarding the request for a late check-out.For our hotel, a late check-out until 12:00 will incur an additional charge of 5,000 yen.We regret that this information was not provided in advance.We will work as a team to ensure that such situations do not occur in the future. Your feedback is highly valuable to us, and we appreciate your understanding. Thank you for choosing FAVHOTEL Hakodate.

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, room comfort
Right across the street from morning market
We are traveling with our 2 teenagers, the room is very spacious for all four of us (especially we get our own queen sized beds) and it's in a great location. Very friendly and helpful staff, highly recommended.
Stayed 1 night in Jan 2024
Response from FAV HOTEL HAKODATE スタッフ on 10 Feb,2024
Thank you for choosing to stay at Fav Hotel Hakodate and taking the time to share your experience. We are delighted to hear that you found our spacious rooms and convenient location to be suitable for your family. Our team takes pride in providing friendly and helpful service to all our guests. We appreciate your recommendation and hope to welcome you back soon.

8/10 Good

Brett

Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Great family hotel in a great spot. Close to markets and train station - made getting around really easy.
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 10 Feb,2024
Thank you for choosing to stay at Fav Hotel Hakodate and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be a great family-friendly option in a convenient location near markets and the train station. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Tang Mui Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near to Hakodate station and walking distance to Red brick warehouse. Room is big and clean. Very come and stay again.
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 19 Dec,2023
Thank you very much for staying at our hotel. Thank you for taking the time to give us your feedback. We are very happy to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Hakodate. We look forward to welcoming you again!

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 19 Dec,2023
Thank you very much for staying at our hotel. We are very pleased to receive your high evaluation of our hotel. We hope you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again!

10/10 Excellent

Ah Guat

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 16 Dec,2023
Thank you very much for staying at our hotel. We are very pleased to receive your highly positive review. We hope you will continue to patronize our hotel as we aim to satisfy all of our guests in the future. We look forward to welcoming you again.

10/10 Excellent

Yin Shi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a breeze and staff were polite and helpful in every way. Room was very clean and spacious enough for party of 2A 2C. Taxi service also avsilable at front desk. Will stay at Fav again if i visit Hakodate next time.
Stayed 1 night in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 16 Dec,2023
Thank you very much for staying at our hotel. Thank you for taking the time to give us your feedback. We are very happy to hear that you had a pleasant stay with us. We look forward to having you stay with us again when you visit Hakodate. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Excellent hotel and very good for big families
Excellent hotel with good location just outside the morning market. Very clean and comfortable with good size for big families
Stayed 2 nights in Nov 2023
Response from Hotel guest support on 5 Dec,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Hotel guest support on 1 Dec,2023
Thank you very much for choosing our hotel.We will continue to make every effort to satisfy our guests.We look forward to welcoming you again.

10/10 Excellent

Yuen Sze Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room for family
Stayed 2 nights in Nov 2023
Response from Hotel guest support on 1 Dec,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, room comfort
A hotel I would 100% go back to
This place was amazing!! Super clean and modern. Close to all the attractions in Hakodate. Staff were super friendly and helpful.
Stayed 1 night in Nov 2023
Response from Customer Support on 14 Nov,2023
Thank you very much for choosing our hotel.We also thank you for choosing our hotel for your trip.We are very pleased that you enjoyed your hotel stay with us.We will make every effort to make your stay with us as pleasant as possible, and we look forward to your continued patronage.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, highly recommended! Location and room is very spacious and good. Would come here again in the future :)
Stayed 2 nights in Aug 2023
Response from カスタマーサポート 舩木 on 27 Oct,2023
Thank you very much for choosing our hotel. We would also like to thank you for your feedback. We are glad to read that you had a pleasant stay with us. We will make every effort to make your stay with us even more pleasant. We look forward to welcoming you again.

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Very impressed with this immaculately presented property. Thoughtfully designed.
Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE on 24 Oct,2023
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will continue to make every effort to satisfy our guests, and we hope you will continue to patronize our hotel. We look forward to welcoming you again.

10/10 Excellent

WL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big carpark and very new hotel. Hotel staff are outstanding and very close to city center.
Stayed 2 nights in Oct 2023
Response from FAV HOTEL HAKODATE on 24 Oct,2023
Thank you for booking our facility.We are very pleased to receive your highly positive review.We hope you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE スタッフ on 5 Nov,2023
Thank you for booking our facility.We are very pleased to receive your highly positive review.We hope that you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again!

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE スタッフ on 19 Oct,2023
Thank you very much for staying at our hotel. We are very pleased to receive your highly positive review. We hope that you will continue to patronize our hotel as we aim to satisfy all of our guests. We look forward to welcoming you again.

10/10 Excellent

Carol

Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE スタッフ on 19 Oct,2023
この度は当ホテルにご宿泊いただき誠にありがとうございます。高評価でのレビューをいただき、大変嬉しく思っております。今後も全てのお客様にご満足いただけるホテルを目指してまいりますのでご愛顧いただけると幸いでございます。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Cher Keow

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from FAV HOTEL HAKODATE スタッフ on 9 Sept,2023
Thank you very much for staying at our hotel. We are also very pleased to receive your highly positive review. We hope you will continue to patronize our hotel as we aim to satisfy all of our guests in the future. We look forward to welcoming you again.

8/10 Good

KC

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from FAV HOTEL HAKODATE スタッフ on 28 Aug,2023
Thank you for staying at our hotel. We are very pleased to receive your highly positive review. We hope that you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again.

10/10 Excellent

Chulhoon

Travelled with family
Liked: Cleanliness, room comfort
Very good location. Staff is very friendly. Highly recommend.
Stayed 1 night in Jul 2023
Response from Customer Support on 14 Jul,2023
Thank you very much for using our hotel this time.We would also like to thank you for choosing our hotel during your trip.We are very sorry to hear that you enjoyed your stay at our hotel.We will continue to do our best to ensure that our customers can use our services comfortably, so we appreciate your continued patronage.

10/10 Excellent

Hok

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is pretty new, 5 minutes walk from the JR station, across street from the morning market, walkable to the brick house area. It’s staffs are friendly. It is easy to check in and out.
Stayed 4 nights in Jul 2023
Response from FAV HOTEL HAKODATE スタッフ on 20 Jul,2023
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will continue to make every effort to satisfy our guests, and we hope you will continue to patronize our hotel. We look forward to welcoming you again.

10/10 Excellent

NG

Travelled with family
Liked: Cleanliness, room comfort
Very new and clean . Hotel is big and price is reasonable near market and eatery
Stayed 2 nights in Jun 2023
Response from カスタマーサポート on 10 Jul,2023
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will pay more attention to cleaning. We will continue to make every effort to satisfy our guests, and we hope you will continue to patronize our hotel. We look forward to welcoming you again!

8/10 Good

Rayson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, close to the morning market.
Stayed 1 night in Jul 2023
Response from FAV HOTEL HAKODATE on 30 Dec,2023
Dear Rayson, thank you for taking the time out of your busy schedule to write a review.We are very happy that you appreciated the cleanliness of our hotel near the morning market.We look forward to seeing you again.

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel good location nice food places
Stayed 1 night in Jun 2023
Response from ホテルカスタマーサポート on 2 Jul,2023
この度は当ホテルをご利用いただき誠に有難うございます。今後もお客様にご満足して頂けますよう、努力させて頂きます。またのお越しを心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The room is new and spacious. Hotel is just right beside the fish market and Lucky Pierrot (good for late dinner). The only downside is lack of communication from the service desk.
Stayed 2 nights in Jun 2023
Response from FAV HOTEL HAKODATE スタッフ on 20 Jul,2023
Thank you very much for choosing our hotel.We also appreciate you taking time out of your busy schedule to provide us with your valuable feedback. We are very sorry that our staff did not meet your expectations despite your compliments. We will work to strengthen our staff training in the future so that we can treat every guest with the utmost courtesy.Our entire staff will continue to make every effort to ensure that our guests have a pleasant stay with us.We look forward to serving you again.

10/10 Excellent

NG

Travelled with family
Liked: Cleanliness, room comfort
Room is clean and new . The price is reasonable and will stay again if we visit here. Location very near market and food eateries.
Stayed 2 nights in Jun 2023
Response from カスタマーサポート on 23 Jun,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.

10/10 Excellent

sook yee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was AMAZING!! It was really big and had bunk beds, which was sooooo fun. The TV also had Netflix and YouTube. This was the BEST HOTEL EVER!!
Stayed 2 nights in Jun 2023
Response from FAV HOTEL HAKODATE スタッフ on 20 Jul,2023
Thank you very much for choosing our hotel. Thank you also for your feedback. We are glad to hear that you had a pleasant stay with us. We will continue to make every effort to ensure that our guests have a pleasant stay with us. We look forward to welcoming you again.

10/10 Excellent

Sihao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and modern property. Cool vibes. Just next to Hakodate Morning Market which had a fab coffee joint inside. walkable from JR Station Hakodate.
Response from FAV HOTEL HAKODATE on 7 Jun,2023
Thank you very much for choosing our hotel.The café in the hotel can be used as a bar in the evening.We also serve Hakodate's local beer and sake, so please feel free to visit us.We look forward to welcoming you again.

10/10 Excellent

Koippallil Eapen

Liked: Cleanliness, property conditions & facilities
The room configuration is excellent with the 4 beds we had. The hotel is conveniently located and we were pleasantly surprised at its newness and cleanliness. Would definitely consider staying here again if I was visiting Hakodate.
Stayed 2 nights in May 2023
Response from FAVHOTEL HAKODATESTAFF on 27 May,2023
この度は、当ホテルをご利用頂き誠にありがとうございます。また、ご感想を賜り感謝申し上げます。快適にお過ごしいただけたご様子で、嬉しくコメントを拝見致しました。お客様が心地よくご滞在して頂ける様に日々努力してまいります。またのお越しを心よりおまちしております。

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Gem of a find! Super convenient, modern and great service
Stayed 2 nights in May 2023
Response from FAV HOTEL HAKODATE on 15 May,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Thumbs up for this hotel
This was the best hotel we have booked so far. We have a very good sleep on the day of arrival until the next morning . Room was clean & easy to check in. ( though 1 of the registers machine was not working) . Very near to the fish market & a free carpark beside it. Convenient store (hv atm machines there & I could withdraw cash of maximum $500 yen & fee charge is $5 yen) & restaurants are within minutes walk. Very convenient !
Stayed 2 nights in Apr 2023
Response from カスタマーサポート on 9 May,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.

8/10 Good

Hao

Liked: Amenities, property conditions & facilities
It’s a new and clean hotel, room is large. Just no service - cleaning only starts on the fourth day.
Stayed 2 nights in Apr 2023
Response from ホテルカスタマーサポート on 12 Apr,2023
Thank you very much for choosing our hotel.We will continue to make every effort to satisfy our guests. We look forward to welcoming you again.

10/10 Excellent

Frankie

Travelled with family
Liked: Amenities, property conditions & facilities
Free parking and very close to the morning market. The room includes microwave, regular size fridge and basic cooking utensil, including an induction cooktop.
Stayed 3 nights in Mar 2023
Response from FAVHOTEL HAKODATESTAFF on 15 Apr,2023
Thank you for sharing your review with us.Thank you very much for having stayed at FAV Hotel HAKODATE.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Muhammad Amiruddin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Modern, very spacious, good interior lighting, easily accessible
Stayed 2 nights in Feb 2023
Response from FAV HOTEL HAKODATE on 4 Mar,2023
Thank you for staying at our hotel this time. We are delighted to receive your high evaluation on several points. We will continue to do our best to make our guests feel comfortable. We are looking forward to seeing you again.

10/10 Excellent

Yue

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Feb 2023
Response from FAV HOTEL HAKODATE on 18 Feb,2023
Thank you for booking our facility.We are very pleased to receive your highly positive review.We hope you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again.

8/10 Good

Murat

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property as I really enjoyed it. Only downside was the bed felt a bit too small in terms of length but it wasn’t that bad.
Stayed 1 night in Jan 2023
Response from FAV HOTEL HAKODATE on 7 Feb,2023
Thank you for booking our facility this time.We are very happy to receive a review with a high rating.We will continue to aim to be a hotel that satisfies our customers, so we appreciate your patronage. We are looking forward to seeing you again.

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Newly built hotel in a very convenient location (literally few steps away from the Hakodate Morning Market). Staff were friendly and polite. Rooms were modern and clean. Highly recommend to stay here if you’re in Hakodate!
Response from FAV HOTELS on 19 Jan,2023
Thank you very much for using our hotel this time. We would also like to thank you for choosing our hotel from among many others. We are very happy that you enjoyed your stay at our hotel. We will do our best to ensure that our guests have a comfortable stay, so we appreciate your continued patronage.

6/10 Okay

Randolph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Big rooms, pretty cold room temperature.
Stayed 2 nights in Dec 2022
Response from FAV HOTELS on 24 Dec,2022
Thank you for staying at our hotel this time.We would also like to thank you for choosing our hotel from among many hotels.Thank you for your valuable feedback regarding the room temperature.We would like to improve and consider the points you pointed out this time.We will do our best to satisfy our customers in the future.We are looking forward to seeing you again.

10/10 Excellent

Payton

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was so friendly and helpful. I would recommend this hotel to everyone who comes to Hakodate
Response from カスタマーサポート on 4 Nov,2022
この度は当ホテルをご利用いただき誠に有難うございます。今後もお客様にご満足して頂けますよう、努力して参ります。またのお越しを心よりお待ちしております。

4/10 Poor

Kenji

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
清掃が徹底されていないため、部屋の絨毯に食べ物の汁と思われる濡れたところがありました。 靴下で踏んでしまい、とても不快でした。
Stayed 1 night in Apr 2024
Response from FAV HOTEL HAKODATE 支配人 澤口 on 6 May,2024
FAV HOTEL HAKODATEにご宿泊頂き誠にありがとうございます。ご宿泊いただきましたお部屋にて、清掃に不備がありご不快な思いをさせてしまいましたことを深くお詫び申し上げます。 誠に申し訳ございませんでした。 ご指摘の内容はホテルとしてあってはならないことと猛省しております。 いただいたご意見は、担当責任者及びスタッフに共有いたしました。次回、またのご宿泊をいただけるご機会がございましたら、気持ちよくお過ごしいただけるよう最善を尽くして参ります。 スタッフ一同、またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Hu Shan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
整潔舒適的住宿環境,地點也很方便

10/10 Excellent

YING-SSU

Liked: Cleanliness, room comfort
環境乾淨,乾濕分離而且空間寬敞。
Stayed 1 night in Jan 2024
Response from FAV HOTEL HAKODATE スタッフ on 10 Feb,2024
非常感謝您對Fav Hotel Hakodate的評論。我們很高興得知您對我們酒店的環境乾淨以及乾濕分離的設施感到滿意。我們一直致力於提供寬敞而舒適的客房空間,以確保每一位客人都能享受到愉快的住宿體驗。再次感謝您的寶貴意見。期待您的再次光臨!

8/10 Good

May Chun

Stayed 2 nights in Jan 2024

10/10 Excellent

WONKUK

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Fung Yee

Stayed 2 nights in Jan 2024

4/10 Poor

Yejin

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Khompakorn

Travelled with family
Liked: Cleanliness, room comfort
สะดวก สบาย ใกล้ตลาดปลา ใกล้สถานี
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE on 4 Jan,2024
Thank you very much for staying at FAV HOTEL HAKODATE.We are glad that you enjoyed your stay at our hotel.We look forward to seeing you again.FAV HOTEL HAKODATE

10/10 Excellent

CHENRUEI

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
推薦住宿
服務人員和善,房間乾淨明亮,床很舒服
Stayed 1 night in Dec 2023
Response from 客户支持 on 28 Dec,2023
感谢您选择我们的酒店。我们的员工很高兴听到您在酒店度过了愉快的时光。今后,我们将继续努力,让您满意。我们期待您的再次光临。

10/10 Excellent

Wai Hung

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel guest support on 5 Nov,2023
Thank you very much for choosing our hotel.We will continue to make every effort to satisfy our guests. We look forward to welcoming you again.