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Traveled with my family, would have rate it higher if not for the miscommunication. We requested for a late check out the night before and was given up to 12noon to check out. The next day they woke up my daughter at 10am and told her she had to check out. I rushed back from a nearby restaurant to talk to the front desk only to be told that I have 10mins otherwise I will be charged.
Christopher
Stayed 1 night in Mar 2024
Response from FAV HOTEL HAKODATE on 31 Mar,2024
Thank you for choosing FAVHOTEL Hakodate on this occasion.We sincerely apologize for the misunderstanding regarding the request for a late check-out.For our hotel, a late check-out until 12:00 will incur an additional charge of 5,000 yen.We regret that this information was not provided in advance.We will work as a team to ensure that such situations do not occur in the future. Your feedback is highly valuable to us, and we appreciate your understanding. Thank you for choosing FAVHOTEL Hakodate.
10/10 Excellent
C
Travelled with family
28 Jan,2024
Liked: Cleanliness, room comfort
Right across the street from morning market
We are traveling with our 2 teenagers, the room is very spacious for all four of us (especially we get our own queen sized beds) and it's in a great location. Very friendly and helpful staff, highly recommended.
C
Stayed 1 night in Jan 2024
Response from FAV HOTEL HAKODATE スタッフ on 10 Feb,2024
Thank you for choosing to stay at Fav Hotel Hakodate and taking the time to share your experience. We are delighted to hear that you found our spacious rooms and convenient location to be suitable for your family. Our team takes pride in providing friendly and helpful service to all our guests. We appreciate your recommendation and hope to welcome you back soon.
8/10 Good
Brett
24 Jan,2024
Brett
Stayed 2 nights in Dec 2023
10/10 Excellent
Michelle
Travelled with family
2 Jan,2024
Liked: Cleanliness, room comfort
Great family hotel in a great spot. Close to markets and train station - made getting around really easy.
Michelle
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 10 Feb,2024
Thank you for choosing to stay at Fav Hotel Hakodate and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be a great family-friendly option in a convenient location near markets and the train station. We appreciate your kind words and hope to welcome you back in the future.
Near to Hakodate station and walking distance to Red brick warehouse. Room is big and clean. Very come and stay again.
Tang Mui Rachel
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 19 Dec,2023
Thank you very much for staying at our hotel. Thank you for taking the time to give us your feedback. We are very happy to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Hakodate. We look forward to welcoming you again!
Response from FAV HOTEL HAKODATE スタッフ on 19 Dec,2023
Thank you very much for staying at our hotel. We are very pleased to receive your high evaluation of our hotel. We hope you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again!
10/10 Excellent
Ah Guat
Travelled with family
12 Dec,2023
Liked: Cleanliness, room comfort
Ah Guat
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 16 Dec,2023
Thank you very much for staying at our hotel. We are very pleased to receive your highly positive review. We hope you will continue to patronize our hotel as we aim to satisfy all of our guests in the future. We look forward to welcoming you again.
Check in was a breeze and staff were polite and helpful in every way. Room was very clean and spacious enough for party of 2A 2C. Taxi service also avsilable at front desk. Will stay at Fav again if i visit Hakodate next time.
Yin Shi
Stayed 1 night in Dec 2023
Response from FAV HOTEL HAKODATE スタッフ on 16 Dec,2023
Thank you very much for staying at our hotel. Thank you for taking the time to give us your feedback. We are very happy to hear that you had a pleasant stay with us. We look forward to having you stay with us again when you visit Hakodate. We look forward to welcoming you again.
10/10 Excellent
Verified traveller
Travelled with family
4 Dec,2023
Liked: Cleanliness, room comfort
Excellent hotel and very good for big families
Excellent hotel with good location just outside the morning market. Very clean and comfortable with good size for big families
Verified traveller
Stayed 2 nights in Nov 2023
Response from Hotel guest support on 5 Dec,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.
10/10 Excellent
John
Travelled with group
14 Nov,2023
Liked: Cleanliness, room comfort
A hotel I would 100% go back to
This place was amazing!!
Super clean and modern.
Close to all the attractions in Hakodate.
Staff were super friendly and helpful.
John
Stayed 1 night in Nov 2023
Response from Customer Support on 14 Nov,2023
Thank you very much for choosing our hotel.We also thank you for choosing our hotel for your trip.We are very pleased that you enjoyed your hotel stay with us.We will make every effort to make your stay with us as pleasant as possible, and we look forward to your continued patronage.
Excellent stay, highly recommended! Location and room is very spacious and good. Would come here again in the future :)
Shirley
Stayed 2 nights in Aug 2023
Response from カスタマーサポート 舩木 on 27 Oct,2023
Thank you very much for choosing our hotel. We would also like to thank you for your feedback. We are glad to read that you had a pleasant stay with us. We will make every effort to make your stay with us even more pleasant. We look forward to welcoming you again.
Very impressed with this immaculately presented property. Thoughtfully designed.
Ian
Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE on 24 Oct,2023
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will continue to make every effort to satisfy our guests, and we hope you will continue to patronize our hotel. We look forward to welcoming you again.
Big carpark and very new hotel. Hotel staff are outstanding and very close to city center.
WL
Stayed 2 nights in Oct 2023
Response from FAV HOTEL HAKODATE on 24 Oct,2023
Thank you for booking our facility.We are very pleased to receive your highly positive review.We hope you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again.
10/10 Excellent
Verified traveller
Travelled with family
19 Oct,2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE スタッフ on 5 Nov,2023
Thank you for booking our facility.We are very pleased to receive your highly positive review.We hope that you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again!
Response from FAV HOTEL HAKODATE スタッフ on 19 Oct,2023
Thank you very much for staying at our hotel. We are very pleased to receive your highly positive review. We hope that you will continue to patronize our hotel as we aim to satisfy all of our guests. We look forward to welcoming you again.
10/10 Excellent
Carol
17 Oct,2023
Carol
Stayed 1 night in Oct 2023
Response from FAV HOTEL HAKODATE スタッフ on 19 Oct,2023
Response from FAV HOTEL HAKODATE スタッフ on 9 Sept,2023
Thank you very much for staying at our hotel. We are also very pleased to receive your highly positive review. We hope you will continue to patronize our hotel as we aim to satisfy all of our guests in the future. We look forward to welcoming you again.
8/10 Good
KC
21 Jul,2023
Liked: Cleanliness
KC
Stayed 2 nights in Jul 2023
Response from FAV HOTEL HAKODATE スタッフ on 28 Aug,2023
Thank you for staying at our hotel. We are very pleased to receive your highly positive review. We hope that you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again.
10/10 Excellent
Chulhoon
Travelled with family
14 Jul,2023
Liked: Cleanliness, room comfort
Very good location. Staff is very friendly. Highly recommend.
Chulhoon
Stayed 1 night in Jul 2023
Response from Customer Support on 14 Jul,2023
Thank you very much for using our hotel this time.We would also like to thank you for choosing our hotel during your trip.We are very sorry to hear that you enjoyed your stay at our hotel.We will continue to do our best to ensure that our customers can use our services comfortably, so we appreciate your continued patronage.
The hotel is pretty new, 5 minutes walk from the JR station, across street from the morning market, walkable to the brick house area. It’s staffs are friendly. It is easy to check in and out.
Hok
Stayed 4 nights in Jul 2023
Response from FAV HOTEL HAKODATE スタッフ on 20 Jul,2023
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will continue to make every effort to satisfy our guests, and we hope you will continue to patronize our hotel. We look forward to welcoming you again.
10/10 Excellent
NG
Travelled with family
10 Jul,2023
Liked: Cleanliness, room comfort
Very new and clean . Hotel is big and price is reasonable near market and eatery
NG
Stayed 2 nights in Jun 2023
Response from カスタマーサポート on 10 Jul,2023
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will pay more attention to cleaning. We will continue to make every effort to satisfy our guests, and we hope you will continue to patronize our hotel. We look forward to welcoming you again!
Dear Rayson, thank you for taking the time out of your busy schedule to write a review.We are very happy that you appreciated the cleanliness of our hotel near the morning market.We look forward to seeing you again.
The room is new and spacious. Hotel is just right beside the fish market and Lucky Pierrot (good for late dinner). The only downside is lack of communication from the service desk.
Verified traveller
Stayed 2 nights in Jun 2023
Response from FAV HOTEL HAKODATE スタッフ on 20 Jul,2023
Thank you very much for choosing our hotel.We also appreciate you taking time out of your busy schedule to provide us with your valuable feedback. We are very sorry that our staff did not meet your expectations despite your compliments. We will work to strengthen our staff training in the future so that we can treat every guest with the utmost courtesy.Our entire staff will continue to make every effort to ensure that our guests have a pleasant stay with us.We look forward to serving you again.
10/10 Excellent
NG
Travelled with family
23 Jun,2023
Liked: Cleanliness, room comfort
Room is clean and new . The price is reasonable and will stay again if we visit here. Location very near market and food eateries.
NG
Stayed 2 nights in Jun 2023
Response from カスタマーサポート on 23 Jun,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.
The hotel was AMAZING!! It was really big and had bunk beds, which was sooooo fun. The TV also had Netflix and YouTube. This was the BEST HOTEL EVER!!
sook yee
Stayed 2 nights in Jun 2023
Response from FAV HOTEL HAKODATE スタッフ on 20 Jul,2023
Thank you very much for choosing our hotel. Thank you also for your feedback. We are glad to hear that you had a pleasant stay with us. We will continue to make every effort to ensure that our guests have a pleasant stay with us. We look forward to welcoming you again.
10/10 Excellent
Sihao
Travelled with family, Travelled with family and small children
Nice and modern property. Cool vibes. Just next to Hakodate Morning Market which had a fab coffee joint inside. walkable from JR Station Hakodate.
Sihao
Response from FAV HOTEL HAKODATE on 7 Jun,2023
Thank you very much for choosing our hotel.The café in the hotel can be used as a bar in the evening.We also serve Hakodate's local beer and sake, so please feel free to visit us.We look forward to welcoming you again.
The room configuration is excellent with the 4 beds we had.
The hotel is conveniently located and we were pleasantly surprised at its newness and cleanliness.
Would definitely consider staying here again if I was visiting Hakodate.
Koippallil Eapen
Stayed 2 nights in May 2023
Response from FAVHOTEL HAKODATESTAFF on 27 May,2023
Gem of a find! Super convenient, modern and great service
Douglas
Stayed 2 nights in May 2023
Response from FAV HOTEL HAKODATE on 15 May,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.
10/10 Excellent
Verified traveller
Travelled with family
9 May,2023
Liked: Cleanliness, room comfort
Thumbs up for this hotel
This was the best hotel we have booked so far. We have a very good sleep on the day of arrival until the next morning . Room was clean & easy to check in. ( though 1 of the registers machine was not working) . Very near to the fish market & a free carpark beside it. Convenient store (hv atm machines there & I could withdraw cash of maximum $500 yen & fee charge is $5 yen) & restaurants are within minutes walk. Very convenient !
Verified traveller
Stayed 2 nights in Apr 2023
Response from カスタマーサポート on 9 May,2023
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.
Free parking and very close to the morning market. The room includes microwave, regular size fridge and basic cooking utensil, including an induction cooktop.
Frankie
Stayed 3 nights in Mar 2023
Response from FAVHOTEL HAKODATESTAFF on 15 Apr,2023
Thank you for sharing your review with us.Thank you very much for having stayed at FAV Hotel HAKODATE.Our warm hospitality awaits your return sometime soon.
Modern, very spacious, good interior lighting, easily accessible
Muhammad Amiruddin
Stayed 2 nights in Feb 2023
Response from FAV HOTEL HAKODATE on 4 Mar,2023
Thank you for staying at our hotel this time. We are delighted to receive your high evaluation on several points. We will continue to do our best to make our guests feel comfortable. We are looking forward to seeing you again.
Thank you for booking our facility.We are very pleased to receive your highly positive review.We hope you will continue to patronize our hotel as we strive to satisfy our guests in the future. We look forward to welcoming you again.
Fantastic property as I really enjoyed it. Only downside was the bed felt a bit too small in terms of length but it wasn’t that bad.
Murat
Stayed 1 night in Jan 2023
Response from FAV HOTEL HAKODATE on 7 Feb,2023
Thank you for booking our facility this time.We are very happy to receive a review with a high rating.We will continue to aim to be a hotel that satisfies our customers, so we appreciate your patronage. We are looking forward to seeing you again.
Newly built hotel in a very convenient location (literally few steps away from the Hakodate Morning Market). Staff were friendly and polite. Rooms were modern and clean. Highly recommend to stay here if you’re in Hakodate!
Winnie
Response from FAV HOTELS on 19 Jan,2023
Thank you very much for using our hotel this time. We would also like to thank you for choosing our hotel from among many others. We are very happy that you enjoyed your stay at our hotel. We will do our best to ensure that our guests have a comfortable stay, so we appreciate your continued patronage.
Thank you for staying at our hotel this time.We would also like to thank you for choosing our hotel from among many hotels.Thank you for your valuable feedback regarding the room temperature.We would like to improve and consider the points you pointed out this time.We will do our best to satisfy our customers in the future.We are looking forward to seeing you again.
Response from FAV HOTEL HAKODATE スタッフ on 10 Feb,2024
非常感謝您對Fav Hotel Hakodate的評論。我們很高興得知您對我們酒店的環境乾淨以及乾濕分離的設施感到滿意。我們一直致力於提供寬敞而舒適的客房空間,以確保每一位客人都能享受到愉快的住宿體驗。再次感謝您的寶貴意見。期待您的再次光臨!
8/10 Good
May Chun
20 Jan,2024
May Chun
Stayed 2 nights in Jan 2024
10/10 Excellent
WONKUK
17 Jan,2024
Liked: Cleanliness, room comfort
WONKUK
Stayed 2 nights in Jan 2024
8/10 Good
Fung Yee
8 Jan,2024
Fung Yee
Stayed 2 nights in Jan 2024
4/10 Poor
Yejin
5 Jan,2024
Liked: Cleanliness, room comfort
Yejin
Stayed 1 night in Jan 2024
10/10 Excellent
Khompakorn
Travelled with family
2 Jan,2024
Liked: Cleanliness, room comfort
สะดวก สบาย ใกล้ตลาดปลา ใกล้สถานี
Khompakorn
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HAKODATE on 4 Jan,2024
Thank you very much for staying at FAV HOTEL HAKODATE.We are glad that you enjoyed your stay at our hotel.We look forward to seeing you again.FAV HOTEL HAKODATE