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Reviews of GINN Hotel Hamburg Elbspeicher

4 out of 5
GINN Hotel Hamburg Elbspeicher
Grosse Elbstrasse 39, Hamburg

Reviews

7.8

Good

Rating 10 - Excellent. 47 out of 151 reviews" "
Rating 8 - Good. 57 out of 151 reviews" "
Rating 6 - Okay. 26 out of 151 reviews" "
Rating 4 - Poor. 13 out of 151 reviews" "
Rating 2 - Terrible. 8 out of 151 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice rooms
Stayed 2 nights in Feb 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Simply too noisy
I stayed here because of the convenient location during a business event I was attending. Parking with a large car was impossible, I had to park in the nearby Holzhafen Parkhaus which was much better. Noise level within the building is terrible, noisiest room I have stayed in in years. They use some sort of vacuum drainage system for toilets, sink and shower, sounds like in an airplane. The problem is, you can hear it very well from adjacent rooms as well. People walking upstairs or in the hallways, sound like they are walking right next to you. Not a fan of carpets in general but honestly this hotel would need carpets to make the noise level acceptable. The room was modern and fairly clean, no complaints there. I don't think I would stay here again. Service was ok, not super friendly but not too bad either.
Stayed 3 nights in Nov 2023

2/10 Terrible

Michael

Stayed 2 nights in Sep 2023

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great view from the River view room
Good Hotel, not so great area, witnessed a mugging and a woman with a needle hanging out of her arm on arrival to the area, living in London for the last 20 yrs I thought I was quite unshockable. Hotel not ideal to stay with luggage, lots of steps to carry your luggage up. Might be a lift in the car garage but no signs to send newly arriving guests in that direction. Check in good, bar didn’t seem to understand how their card machine worked but on reading the instructions booklet them managed. River side room was fantastic. The view over the river was incredible. Clean room. Very hot at night even with the fan but this can’t be helped. Very very very slippery floor in the room and even worse in the bathroom, do not stay if you have any problems with mobility, although with all the steps to get in anyone with reduced mobility wouldn’t be able to get in! I liked the vending machines. Some more lighting in the corridors would have been good or automatic lights. Otherwise I’d stay again, with my husband or a friend. Wouldn’t feel safe walking around alone.
Stayed 1 night in Aug 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Rasmus

Stayed 1 night in Jul 2023

2/10 Terrible

xiangdong

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Kathryn

Liked: Staff & service
For the price of the hotel, I expected a relatively decent sized room. The room was a tiny, dark room on a central atrium with no natural light. It was the sort of room I'd expect to get in New York where space is a premium, not Hamburg. Really disappointing given that the hotel is in such a lovely location. Breakfast on the top floor was the only positive thing.
Stayed 2 nights in Apr 2022

10/10 Excellent

Katja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Cagri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and stylish hotel
It was just for one night stay, although the room was quite small it was designed quite useful and stylish. Hotel staff was very kind and helpful, the hotel located at a nice spot in the city. If you like warm room it might be a bit cold for you, there is no adjustable aircon in the room, it is central heat system and I had to ask for an external heater. I can recommend this hotel to everyone
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
tiny rooms
The rooms look very stylish but our ‘superior’ room was tiny! The drain system makes a very loud sound every time you flush the toilet or use the shower, and you can hear those of neighbouring rooms which can make for a very noisy night. They provide a cafetière in the room, but no coffee! You have to go to reception and ask for it. It’s just a pain, why not leave some in the room? They do room service apparently, but there’s no menu and no phone in the room to order it. On the plus side, the view of the river is amazing, and the beds are very comfy. Overall, I expected a better overall experience for the price.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the 8th floor over looking the docks at night are great. Rooms simple and clean. Could do with harder pillows for neck support
Stayed 4 nights in Dec 2019

4/10 Poor

BEAT Mobility Services

Business traveller
Liked: Cleanliness
Disliked: Room comfort
There's no sign to find the reception, which is not obvious that is located on the 8th floor, the room is very noisy and there
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GINN Hamburg
Hotel was very located for the business trip I was on. In-room facilities like tea and coffee left a lot to be desired. The hotel has a vacuum toilet flush system, the noise from which permeates the walls into neighboring rooms. Other than that the rooms are very nice, modern and comfortable.
Stayed 4 nights in Nov 2019

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Timo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Modern stay in central location
The hotel is very modern and offers great view ver the Harbour. We found it to be quite noisy especially with an open window due to the paved street outside with cars passing. Other than that, very modern, clean and comfortable room.
Stayed 3 nights in Oct 2019

6/10 Okay

Marek

Business traveller
Liked: Cleanliness, staff & service
“Go green” hotel
This is kind of concept hotel focused on “green” life i.e. no meat for breakfast, toilets working like in the airplane (very noisy), the same with showers. All good as long as you are taking shower and this suction sounds are every 30 seconds. However, when all of the guests are taking showers when you are trying to sleep, well very noisy in your room as well. The staff of this hotel is very helpful and very friendly!! The rooms very clean and with quite nice design. Overall it is nice hotel with a “go green” twist.
Stayed 3 nights in Oct 2019

4/10 Poor

Andy

Business traveller
Liked: Cleanliness, property conditions & facilities
Disappointing and noisy
This hotel is rather strange as the reception is on the 7th floor and the rooms below. This means that check in and check out take longer than they need to. The corridors to the rooms are also very dark, in fact they are painted black. The room was pleasant but noisy which meant a poor night of sleep. There also didn’t appear to be aircon but only a small desktop fan which was surprising for a 4* hotel. Staff didn’t care to ask ‘how was your stay’ at checkout and generally didn’t seem that interested.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, no air con at 33degrees Celsius. No information given at check on
Stayed 4 nights in Aug 2019

10/10 Excellent

SÉBASTIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Dominique Voß stellv. Empfangsleitung on 15 Aug,2019
Lieber Sebastien, vielen Dank für deine Bewertung, wir freuen uns das es dir bei uns gefallen hat und würden uns freuen dich bald wieder bei uns zu begrüßen. Liebe Grüße Dominique Voß stellv. Empfangsleitung

6/10 Okay

Mike

Liked: Staff & service
Disliked: Room comfort
Disappointing for the price.
It seems like a missed opportunity for this newly built hotel. Reception on the top floor was a bit strange and the industrial design in the rooms left if feeling cold. It nearly always happens when I book through Hotels.com that I get the lowest quality room in the category, even if the hotel is empty. My room was road side not river and the road is cobbled so cars driving up and down all night make so much noise, take ear plugs. The bed sheets seemed old and well used and the pillows had a strong smell from the previous occupants. Wont be back.
Stayed 1 night in Jun 2019
Response from Timo Esslinger General Manager on 12 Jun,2019
Dear Mik, Thank you for your feedback. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Timo Esslinger Hoteldirektor on 4 Jun,2019
Lieber Gast vielen dank für dein tolles Feedback. Bis bald bei uns in Hamburg. Viele Grüße vom Hafen

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent food and service in the restaurant too
Stayed 2 nights in May 2019
Response from Timo Esslinger on 20 May,2019
Thank you for your nice review, we're glad you enjoyed our restaurant so much. See you next time. Best regards Timo Esslinger Hotelmanager

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes sauberes Hotel, Hafen und St Pauli fussläufig erreichbar
Stayed 1 night in Apr 2024

6/10 Okay

Michaela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Die Lage des Hotels macht vieles wieder wett. Optimal am Anfang des Fischmarkts. Trotzdem gibt es ein paar Kritikpunkte. Die Lautstärke in dem Hotel wurde schon oft kritisiert und ich kann mich da nur anschließen. Das Zimmer war sehr staubig aber das Hauptproblem war das sich das Zimmer nach ca 23 Uhr auf unerklärliche Weise extrem aufgeheizt hat. Heizungen waren alle aus. Man konnte nur mit offenem Fenster schlafen. Vorhänge waren alle defekt und konnten nicht benutzt werden. 45 € für das Frühstücksbuffett (1,5Personen) sind sehr überteuert aber das muss man ja nicht buchen. Das Personal was vor Ort war, war nett und hilfsbereit. Hamburg gerne wieder aber dann in einer anderen Unterkunft
Stayed 2 nights in Mar 2024

8/10 Good

Malte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel OK - Preis / Leistung nicht adäquat
Gute Lage, freundlicher Empfang - aber trotzdem weitaus überteuert für das was letztendlich geboten wird. Hotel ist ok / Parken wie üblich in Ballungszentren eher schwierig. Wobei das Hotel Parkplätze in begrenztem Umfang gegen Gebühr anbietet.
Stayed 2 nights in Dec 2023

6/10 Okay

Klaus

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Frühstück ist klasse mit einer tollen Auswahl. Das Personal nett, sympathisch und hilfsbereit. 🙂
Stayed 1 night in Dec 2023

2/10 Terrible

Gazi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Noisy hotel
Very noisy hotel. Bad hotel room view. Small rooms. Generally just a poor hotel. Our first stay and definitely last time.
Stayed 1 night in Nov 2023

6/10 Okay

Soeren

Business traveller
Liked: Staff & service
Ich denke wir werden uns nicht wieder sehen!
Blick aus dem Zimmer!! 😲
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Praktisch, sehr aufmerksames Personal
Stayed 2 nights in Nov 2023

8/10 Good

Uwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Uwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jens

Liked: Cleanliness, property conditions & facilities, room comfort
Hammer Ausblick
Unbedingt mit Seeblick buchen, einfach fantastisch! Mitarbeiter am Empfang konnte kein deutsch.
Stayed 1 night in Oct 2023

8/10 Good

Lutz

Liked: Cleanliness, property conditions & facilities
Ideal für den Fischmarkt
Stayed 1 night in Sep 2023

6/10 Okay

Suna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Marco

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jugendherberge am Fischmarkt
Anreise schrecklich, keine Parkplätze in der Tiefgarage, welche viel zu klein war. Nächstes Parkhaus 250m entfernt, 30 Euro die Nacht. Check-In unfreundlich, kein Upgrade möglich. Zimmer nicht sauber, Toilette wie in einem Flugzeug so das einen die Ohren platzen. Zimmerservice eine Katastrophe, Betten sehr schlecht gemacht. Auf den Fluren wie auf einer Baustelle. Toilettenreinigung einfach nur schrecklich. Die Fotos sprechen für sich. Überteuertes Hotel in sehr gute Lage zum Fischmarkt direkt am Wasser.
Nach dem Zimmerservice
Nach dem Zimmerservice
Stayed 2 nights in Sep 2023

6/10 Okay

Balazs

Liked: Cleanliness, room comfort
Disliked: Staff & service
Viel zu teuer für diesen Service
Wunderschönes Gebäude, ein architektonisches Meisterwerk an einer tollen Lage. So viel zu den positiven Punkten. Zum Contra: Beim Check-In werden Codes ausgehändigt, Aktivierung der Tür hat nicht geklappt, musste danach während des Aufenthalts einen Metalschlüssel tragen/benutzen, keine andere Alternative. Restaurant und Bar waren am Samstagabend wegen eines Anlasses geschlossen - ich nehme an, so etwas wird Monate voraus organisiert, es wäre das Minimum die Gäste bei der Buchung vorab zu informieren oder ggf. nachträglich einen Rabatt anzubieten, denn die Dachterrasse ist für einige Gäste (so wie für mich) das Selling-Argument! Beim Check-In wurde noch Kurtaxe einkassiert - der Betrag ist nicht die Welt, 10.70 EUR für 2 Nächte, aber im Kleingedruckten stand nichts dazu. Der Preis mit über 270 EUR pro Nacht war happig und dafür wurde (abgesehen vom wunderschönen Gebäude) nicht wirklich viel geboten. Ausserdem, Zimmer war in einem heruntergekommenen Zustand, aus dem Lavabo floss das Wasser nicht richtig ab, die beiden Fenster konnte man nicht kippen, weil die Scharniere gebrochen waren.
Stayed 2 nights in Sep 2023

8/10 Good

Christian

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage, gutes Preis/Leistungsverhältnis
Stayed 1 night in Sep 2023

10/10 Excellent

Gerhard

Stayed 1 night in Sep 2023

10/10 Excellent

Uwe

Stayed 1 night in Sep 2023

4/10 Poor

Robert

Disliked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

Lasse

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Stig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sandro

Stayed 1 night in Jul 2023

6/10 Okay

Anja

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023