Banyan Tree Hangzhou

Property class: 5 and above

Choose dates to view prices

Consider a stay at Banyan Tree Hangzhou and take advantage of a marina, a terrace and a coffee shop/cafe. Treat yourself to a massage, a body treatment or a body scrub at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, brunch, lunch and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is S$623
includes taxes & fees
27 Oct - 28 Oct

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

A modern living room with a sofa, coffee table, and TV. There is a decorative wall and a large window with a view of greenery.

Premier Water Terrace Suite, 1 King Bed, Terrace

  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Water Villa, 1 King Bed (Lake View)

A traditional wooden pavilion with a round table and chairs, surrounded by a lattice railing, overlooking a lush green garden.

Water Villa, 1 King Bed (Lake View)

  • Lake view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

A hotel room with a large bed, a desk, a TV, and a view of a garden through a glass door.

Premier Water Villa, 1 King Bed, (Lake View)

  • Lake view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Jetpool Villa (Lake View)

A modern hotel room with a large bed, a TV mounted on the wall, and a sliding glass door leading to an outdoor area with a pool.

Two Bedroom Jetpool Villa (Lake View)

  • Lake view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Family Villa (Lake View)

A traditional building with a tiled roof, a stone pathway leading to the entrance, and a small garden area with plants and a birdcage.

Two Bedroom Family Villa (Lake View)

  • Lake view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

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  • Pool
  • Hot tub
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 96 reviews
The price is S$251
includes taxes & fees
1 Nov - 2 Nov
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About the area

Located in Xihu, a neighbourhood in Hangzhou, Banyan Tree Hangzhou is in a national park and on the waterfront. West Lake and Xixi National Wetland Park reflect the area's natural beauty and area attractions include National Wetland Museum of China and Hangzhou Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Yellow Dragon Sports Center or Huanglong Stadium. Visit our Hangzhou travel guide
Map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000

What's nearby

  • A rock face with multiple Buddha statues carved into it.
    Lingyin Temple
    11 min drive - 5.3 km
  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    13 min drive - 6.7 km
  • Xixi National Wetland Park
    1 min walk - 0.0 km
  • National Wetland Museum of China
    5 min walk - 0.5 km
  • Zhejiang University Yuquan Campus
    8 min drive - 4.9 km

Getting around

  • Dongyue Station
    5 min walk
  • West Railway Station
    25 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    55 min drive

Restaurants

  • chic1699
    17 min walk
  • Sheraton Club Lounge
    10 min walk
  • Zouzou走走
    15 min walk
  • Mailman餐酒馆(天目里店)
    16 min walk
  • NO.18 BREW PUB
    17 min walk

About this property

Banyan Tree Hangzhou

  • Luxury boutique hotel by the lake
  • Consider a stay at Banyan Tree Hangzhou and take advantage of a marina, a terrace and a coffee shop/cafe. Indulge in a massage, a body treatment and a body scrub at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, brunch, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
  • Additional perks include:
    • An indoor pool
    • Free self-parking
    • An outdoor tennis court, a round-trip airport shuttle (surcharge) and express check-out
    • Tour/ticket information, wedding services and smoke-free property
  • Room features
  • All 72 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and separate dining areas.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Designer toiletries, separate baths/showers and hairdryers
    • LCD TVs with digital channels
    • Furnished balconies or patios, wardrobes/cupboards and separate dining areas

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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
8.4 out of 10, Very good, 551 reviews
The price is S$142
includes taxes & fees
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Frequently asked questions

Does Banyan Tree Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Banyan Tree Hangzhou?

As of 25 Oct, 2026, prices found for a 1-night stay for 2 adults at Banyan Tree Hangzhou on 27 Oct, 2026 start from S$623, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Banyan Tree Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Banyan Tree Hangzhou?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Banyan Tree Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Banyan Tree Hangzhou?

Checkout is at noon.

Does Banyan Tree Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Banyan Tree Hangzhou located?

Located in Xihu, this luxury hotel is within a 15-minute walk of Xixi National Wetland Park and National Wetland Museum of China. God of Wealth Temple and Zhejiang University Zijingang Campus are also within 3 miles (5 km). Dongyue Station is 5 minutes by foot and Gudun Road Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Banyan Tree Hangzhou Reviews

8.4

Very good

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 30 out of 55 reviews
Rating 8 - Good. 14 out of 55 reviews
Rating 6 - Okay. 5 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 3 out of 55 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and nice hotel, thanks
Stayed 2 nights in May 2018
Verified review

2/10 Terrible

Disliked: Staff & service
We had to cancel our stay due to unexpected reason. Although communicated ahead of time to inform the decision, we were charged the full price. It was a disappointing experience.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周邊環境優美，服務人員非常細心十分推薦入住
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
Stayed 1 night in Mar 2019
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

古樸典雅，食的玩的都好

古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

享受假期

好乾淨，人少，服務好
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

入住体验分享

员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
酒店设施旧，清洁度差。完全不没达到五星酒店的标准
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel Environment

The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and clean hoteI. Friendly and helpful

My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres. From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
Stayed 4 nights in Dec 2017
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Staff & service

Disappointing service

The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great weekend away

The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

淡泊宁静致远

享受型酒店，各方面条件不用说了，非常非常棒。以后还会来。
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
1. 相對於悦榕莊其他飯店，杭州這間整體而言有點失望。 2. 以這樣價位的飯店而言，有點不值得。 3. 游泳池、水療池等，水質不乾淨，而且陰暗，地點不優。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다.

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 중국 갑부가 된 듯한 착각이 드는 곳입니다. 조식은 보통입니다. 종류가 많지 않습니다. 주변에 식당이 없으니 리조트 안에서 해결해야 됩니다. 직원들은 친절하고 전반적으로 럭셔리하며 만족스럽습니다. 정원이 너무 예쁩니다. 서호근처에서 택시타고가면 60위안 정도 나옵니다.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A special kind of resort

Very relaxing and enjoyable especially those who enjoy isolation from busy city life.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景美、房子高、設計風格佳，餐飲不錯

整體設計令人舒適，庭園景觀與西溪濕地自然結合，餐廳提供的餐飲性價比合理，口味不錯。但是位處濕地，蚊蟲孳生，服務員也沒有在入住時提醒房內有蚊蟲液，以致半夜被蚊子叮咬，臉部，腳上全是蚊子叮的紅斑，留下遺憾!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. The SPA is great!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

詩情畫意

環境非常清幽的渡假酒店，客房相當寬敞，但跟三亞悅榕庄比起來還是算小，很喜歡露台空間，不怕蚊蟲的話是可以發懶一下午的，但整體設計應該可以再古色古香一點。官網上寫提供酒精以外的免費迷你吧，但實際上被告知都是要付費的，資訊應該要改一下 早餐樣式不算太多，但中式餐點大致上是好吃的，西式的就不太行 服務還算熱情親切，但退房那天明明有被允許延遲退房了，門卡卻刷不過，還得大老遠走回前台重新設定，第一次遇到這樣的情形，覺得不是太貼心 泳池開放的時間也太晚，終於有空游的時候卻還在清理，建議早點開放吧，10:00-22:00之間人都在外頭玩呢，可惜了沒辦法好好享受設施 另外酒店位置太偏，在市中心打車常常被拒絕，千萬別太晚回飯店
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's wonderful!!!

It's wonderful.남편의 생일을 항주 반얀트리에서 맞았다. 직원들의 서비스태도에 감동받았고, 항주라는 곳을 잊지 못하게 되었다. 반얀트리는 그야말로 작은 항주이다. 호텔 객실상태, 서비스 모두가 너무나 훌륭했으며, 자연그대로 노출되어있는 정원은 보는 것 자체만으로도 힐링이 되었다. 내년에는 아이와 부모님과 다시 찾을 생각이다. Lucy, 真谢谢你！！！
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Hotel in beautiful natural setting

The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely will return

Fantastic experience in this resort. Superb room and perfect service made me a great vacation. Remote location from downtown Hangzhou may be a advantage if you want to enjoy the peaceful moment.