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Canopy by Hilton Hangzhou West Lake

Photo gallery for Canopy by Hilton Hangzhou West Lake

Exterior
Deluxe Room, 1 King Bed, Balcony | Terrace/patio
Deluxe Room, 1 King Bed, Lake View | View from room
Premium bedding, down duvets, minibar, in-room safe
Deluxe Room, 1 King Bed | Living area | 52-inch LCD TV with cable channels, TV

Overview of Canopy by Hilton Hangzhou West Lake

Canopy by Hilton Hangzhou West Lake

4.5 star property

9.4/10 Exceptional

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Gym
  • Breakfast available
  • Bar
Map
2 Guohuo Road, Hangzhou, 310001

Explore the area

  • Popular LocationWest Lake1 min walk
  • Popular LocationWushan Night Market7 min walk
  • Popular LocationBroken Bridge19 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)30 min drive

Room options

About this area

Hangzhou

Located in Shangcheng neighbourhood, Canopy by Hilton Hangzhou West Lake is connected to a shopping centre. Notable landmarks in the area include Qinghefang Old Street and Beishan St, and travellers wishing to experience a bit of culture can try China National Silk Museum. Xihu Tiandi and Hangzhou Stadium are also worth visiting.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • West Lake - 1 min walk
  • Wushan Night Market - 7 min walk
  • Zhejiang University First Affiliated Hospital - 8 min walk
  • China Academy of Art - 14 min walk
  • Broken Bridge - 19 min walk

Getting around

  • Hangzhou Station - 4 min drive
  • Ding'an Road Station - 8 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 30 min drive

Restaurants

  • 西旺港式小火锅 - 1 min walk
  • 万岁日本料理 - 1 min walk
  • 味千拉面 - 1 min walk
  • 南方迷宗大包 - 1 min walk
  • 西旺港式茶餐厅 - 1 min walk

About this property

Canopy by Hilton Hangzhou West Lake

4.5-star luxury hotel revitalised in 2020 and located in Shangcheng
Located close to Wushan Night Market and Qinghefang Old Street, Canopy by Hilton Hangzhou West Lake provides a terrace, a cafe and a garden. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), a 24-hour front desk and a gift shop
  • Luggage storage, outdoor furniture and a lift
Room features
All 160 individually furnished rooms include comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 52-inch LCD TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:30 AM: CNY 138 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Electronic bidet
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 52-inch LCD TV
  • TV channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately CNY 138 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

Is Canopy by Hilton Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 29 Mar,2023, prices found for a 1-night stay for 2 adults at on 6 Apr,2023 start from S$236.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Canopy by Hilton Hangzhou West Lake?

Self-parking is free at this property.

What time is check-in at Canopy by Hilton Hangzhou West Lake?

Check-in is from 3:00 PM - anytime.

What time is check-out at Canopy by Hilton Hangzhou West Lake?

Checkout is at noon.

Where is Canopy by Hilton Hangzhou West Lake located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Wushan Night Market. Broken Bridge and Beishan St are also within 1 mi (2 km). Ding'an Road Station is 8 minutes by foot and Longxiangqiao Station is 11 minutes.

Can I cancel my reservation for free at Canopy by Hilton Hangzhou West Lake and receive a full refund?

Yes, Canopy by Hilton Hangzhou West Lake offers free cancellation on select room rates, because flexibility matters! Please refer to Canopy by Hilton Hangzhou West Lake cancellation policy on our site for more details about any exclusions or requirements.

Canopy by Hilton Hangzhou West Lake Reviews

Canopy by Hilton Hangzhou West Lake Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 14 out of 16 reviews" "
" "10 - Excellent 88%
Rating 8 - Good. 0 out of 16 reviews" "
" "8 - Good 0%
Rating 6 - Okay. 1 out of 16 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 1 out of 16 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 0 out of 16 reviews" "
" "2 - Terrible 0%

10.0/10

Cleanliness

9.7/10

Staff & service

9.8/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frances Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great stay
We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.
Stayed 1 night in Apr 2021

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice New Hotel
Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021

6/10 Okay

ZHENDONG

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022