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Flyzoo Hotel - Alibaba

4.5 star property
Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants

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Photo gallery for Flyzoo Hotel - Alibaba

1 bedroom, blackout curtains, soundproofing, iron/ironing board
1 bedroom, blackout curtains, soundproofing, iron/ironing board
Exterior
Daily buffet breakfast (CNY 98 per person)
Bathroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Breakfast available
  • Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Hollywood Deluxe King

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Hollywood Deluxe King

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand King

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Grand King

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hollywood Deluxe Twin

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Hollywood Deluxe Twin

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Hollywood Deluxe with Balcony

Terrace/patio

Hollywood Deluxe with Balcony

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Deluxe Suite

Highlights

Soundproofed
Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Family Suite

Highlights

Soundproofed
Air conditioning
TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
Private bathroom
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Executive Twin Room

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premier Room

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Premier Room

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Executive Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang, 311121

What's nearby

  • Hangzhou Tower Shopping Mall - 7 min walk - 0.6 km
  • Wulin Square - 10 min walk - 0.9 km
  • West Lake - 20 min walk - 1.7 km
  • Hangzhou China Silk Town - 2 min drive - 1.9 km
  • Zhejiang University Yuquan Campus - 3 min drive - 3.3 km

Getting around

  • Wulin Square Station - 7 min walk
  • East Railway Station (East Square) Station - 17 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 41 min drive

Restaurants

  • ‪映山会馆 - ‬1 min walk
  • ‪绿茶 - ‬1 min walk
  • ‪天目山庄 - ‬1 min walk
  • ‪杭州方辰纺织有限公司-业务部 - ‬1 min walk
  • ‪杭州采泰装饰监理有限公司 - ‬1 min walk

About this property

Flyzoo Hotel - Alibaba

Luxury hotel near West Lake
Consider a stay at Flyzoo Hotel - Alibaba and take advantage of a terrace, a shopping centre on-site and a coffee shop/cafe. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, a banquet hall and luggage storage
  • A 24-hour front desk, a ballroom and a vending machine
Room features
All 289 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • TVs with cable channels
  • Electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English

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  • Free WiFi
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9.8 out of 10, Exceptional, 17 reviews
The price is S$88
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CNY 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 98 for adults and CNY 49 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 98 for adults and from CNY 49 for children
  • Self-parking fee: CNY 60 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Flyzoo Hotel Alibaba
Flyzoo Hotel - Alibaba Hotel
Flyzoo Hotel - Alibaba Hangzhou
Flyzoo Hotel - Alibaba Hotel Hangzhou

Frequently asked questions

Is Flyzoo Hotel - Alibaba pet-friendly?

No, pets are not allowed at this property.

How much is parking at Flyzoo Hotel - Alibaba?

Self-parking is available for CNY 60 per night.

What time is check-in at Flyzoo Hotel - Alibaba?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Flyzoo Hotel - Alibaba?

Checkout is at noon.

Where is Flyzoo Hotel - Alibaba located?

Located in Gongshu, this luxury hotel is within 1 mile (2 km) of Zhejiang Provincial Exhibition Hall and West Lake. Hangzhou Opera and Wulinmen Wharf are also within 10 minutes. Wulin Square Station is 7 minutes by foot and Wulinmen Station is 9 minutes.

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Flyzoo Hotel - Alibaba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 31 reviews
Rating 8 - Good. 7 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

AHMED

Liked: Cleanliness
Very futuristic hotel
Stayed 2 nights in May 2025

10/10 Excellent

shuou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023

10/10 Excellent

FJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023

10/10 Excellent

YU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
未來有機會會再去住, 餐飲很好, 服務很好, 唯走廊隔音稍差,
Stayed 3 nights in Feb 2025

10/10 Excellent

María Deyanira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Extrairdinario servicio y hotel
Stayed 2 nights in Jan 2025

2/10 Terrible

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is out in nowhere (false advertisement)

I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.
Stayed 2 nights in Mar 2024

10/10 Excellent

wonjun

Liked: Cleanliness, staff & service, property conditions & facilities

주플라이 알리바바 인근 비즈니스

트윈배드룸타입이였는데 방이 두개 별도 되어있었고, 화장실도 2개로 편했습니다. 다만 냉장고가 없었고(스캔하여 로봇서비스), 겍실 내 영어 번역이 없어서 중국어를 몰라서 좀 어려웠습니다. 추가로 조식은 괜찮았고, 알리바바 a타운과 매우 근접하며 인근에 식당 많이 있습니다.
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

shuou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ang

Stayed 1 night in Apr 2023

10/10 Excellent

Hoi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方新淨，智能化服務，我會比4.5星星
Stayed 1 night in Apr 2023

8/10 Good

SZE YIN SIDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高

今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020

10/10 Excellent

YONGKUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 내부와 현대식 시스템을 갖춤. 단지 서호에서 택시비 100위안거리가 아쉬움.
Stayed 1 night in May 2020

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，有机器人送水到房间。
Stayed 1 night in Apr 2020

10/10 Excellent

Walaipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

PAOCHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常滿意的住宿體驗

這是一次印象深刻的住宿體驗。房間本身的寬敞舒適及設計感已在水準之上，智能設備的即時性及趣味性又大大加分。服務人員雖然較少，但親切熱情及專業程度毫不遜色。餐廳的手藝不錯。位置雖不在鬧區，但週邊的街區及親橙里購物中心可以滿足餐飲購物及娛樂的需求。整體來說是我樂意推薦的選擇。
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Interesting concept, but still experimental

If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

10/10 Excellent

sh, 東京

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が綺麗でよかったです
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
先端AI技術の体験ができた
Stayed 1 night in Sep 2019

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beyond robotic. Great!

Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019