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Four Seasons Hotel Hangzhou at West Lake

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Exterior
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Lagoon Villa | Terrace/patio

Overview of Four Seasons Hotel Hangzhou at West Lake

Four Seasons Hotel Hangzhou at West Lake

5.0 star property

4.9/5 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

Explore the area

  • Popular LocationHangzhou Botanical Garden1 min walk
  • Popular LocationZhejiang University14 min walk
  • Popular LocationSolitary Hill18 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)26 min drive

Room options

About this area

Hangzhou

Located on a lake, Four Seasons Hotel Hangzhou at West Lake is in Xihu neighbourhood and is connected to a shopping centre. Yui Fei Temple and Xiling Seal Engraves Society are notable landmarks, and the area's natural beauty can be seen at Hangzhou Botanical Garden and Quyuan Park. Travelling with kids? Consider Xihu Tiandi and Zhejiang Science and Technology Museum. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • Hangzhou Botanical Garden - 1 min walk
  • Quyuan Park - 8 min walk
  • Yui Fei Temple - 11 min walk
  • Zhejiang University - 14 min walk
  • Solitary Hill - 18 min walk

Getting around

  • Wulin Square Station - 5 min drive
  • Hangzhou Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

About this property

Four Seasons Hotel Hangzhou at West Lake

5-star luxury hotel located in Xihu
You can look forward to a terrace, a garden and a hair salon at Four Seasons Hotel Hangzhou at West Lake. Indulge in a massage, aromatherapy and hydrotherapy at The SPA, the on-site spa. Enjoy garden views and al fresco dining at the two on-site restaurants. Yoga classes and aerobics classes are offered at the gym; Four Seasons Hotel Hangzhou at West Lake also has an arcade/games room, dry cleaning/laundry services and a bar. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a business centre and a free kids' club.
Additional perks include:
  • An indoor pool with a lifeguard on site
  • Free self-parking
  • Buffet breakfast (surcharge), free bike hire and limo/town car service
  • Express check-out, a computer station and massage treatment rooms
  • Guest reviews speak well of the dining options, helpful staff and walkable location
Room features
All 78 individually decorated rooms feature comforts, such as 24-hour room service and wet bars, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs, baby baths and children's slippers
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, children's dinnerware and free infant beds

Languages

Chinese (Mandarin), English, French, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Lead with Care (Four Seasons)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 3 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: CNY 285 for adults and CNY 143 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • WLB Restaurant
  • Jin Sha Chinese Resaurant

Things to do

  • Aerobics classes
  • Arcade/games room
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/games room
  • Baby bath
  • Babysitting (surcharge)
  • Children's games
  • Children's dinnerware
  • Children's toys
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • High chair
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (5543 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Lifeguards on site
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bath
  • Grab bar in bath
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Children's dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • DVD player
  • iPod dock
  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 3 and older

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 285 for adults and CNY 143 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 6 Dec,2022, prices found for a 1-night stay for 2 adults at on 2 Jan,2023 start from S$761.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Seasons Hotel Hangzhou at West Lake pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Four Seasons Hotel Hangzhou at West Lake?

Self-parking is free at this property.

What time is check-in at Four Seasons Hotel Hangzhou at West Lake?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 PM to 6:00 PM for a fee.

What time is check-out at Four Seasons Hotel Hangzhou at West Lake?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Four Seasons Hotel Hangzhou at West Lake located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Hangzhou Botanical Garden and Quyuan Park. Yui Fei Temple and Su Di Causeway are also within 1 mi (2 km).

Can I cancel my reservation for free at Four Seasons Hotel Hangzhou at West Lake and receive a full refund?

Yes, Four Seasons Hotel Hangzhou at West Lake offers free cancellation on select room rates, because flexibility matters! Please refer to Four Seasons Hotel Hangzhou at West Lake cancellation policy on our site for more details about any exclusions or requirements.

Four Seasons Hotel Hangzhou at West Lake Reviews

Four Seasons Hotel Hangzhou at West Lake Reviews

Overall score and ratings

4.9

Exceptional

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 5 - Excellent. 135 out of 152 reviews" "
" "5 - Excellent 89%
Rating 4 - Good. 14 out of 152 reviews" "
" "4 - Good 9%
Rating 3 - Okay. 2 out of 152 reviews" "
" "3 - Okay 1%
Rating 2 - Poor. 0 out of 152 reviews" "
" "2 - Poor 0%
Rating 1 - Terrible. 1 out of 152 reviews" "
" "1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

David
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

5/5 Excellent

JEANCLAUDE
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

4/5 Good

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

5/5 Excellent

Sophie, Boston
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 2 nights in Dec 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

5/5 Excellent

Joyce
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities