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Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Terrace/patio

Guest reviews

4.9/5 Exceptional
142 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationHangzhou Botanical Garden2 min walk
Popular LocationShuangfeng Chayun Scenic Resort11 min walk
Popular LocationQuyuan Park15 min walk
AirportHangzhou (HGH-Xiaoshan Intl.)26 min drive

Choose dates to view prices

  • Garden View Room King Bed

    Room amenities

    • 63 sq m
    • City view
    • Sleeps 3
    More detailsGarden View Room King Bed
  • Panorama Garden Terrace Room King

    Room amenities

    • 80 sq m
    • Sleeps 3
    More detailsPanorama Garden Terrace Room King
  • Premier Garden View Room King Bed

    Room amenities

    • 73 sq m
    • Sleeps 3
    More detailsPremier Garden View Room King Bed
  • Lagoon Villa

    Room amenities

    • 130 sq m
    • Sleeps 3
    More detailsLagoon Villa
  • Grand Terrace Room King

    Room amenities

    • 73 sq m
    • Sleeps 3
    More detailsGrand Terrace Room King
  • West Lake Villa

    Room amenities

    • 140 sq m
    • Lake view
    • Sleeps 3
    More detailsWest Lake Villa
  • Lotus Suite

    Room amenities

    • 120 sq m
    • Sleeps 3
    More detailsLotus Suite
  • Garden View Room 2 Double Beds

    Room amenities

    • 63 sq m
    • Sleeps 3
    More detailsGarden View Room 2 Double Beds
  • Grand Terrace Room 2 Double Beds

    Room amenities

    • 73 sq m
    • Sleeps 3
    More detailsGrand Terrace Room 2 Double Beds
  • Premier Garden View Room 2 Double Beds

    Room amenities

    • 73 sq m
    • Sleeps 3
    More detailsPremier Garden View Room 2 Double Beds

About this area

Hangzhou

Located in Hangzhou, Four Seasons Hotel Hangzhou at West Lake is connected to a shopping centre. Yui Fei Temple and Xiling Seal Engraves Society are notable landmarks, and the area's natural beauty can be seen at Hangzhou Botanical Garden and Quyuan Park. Travelling with kids? Consider Xihu Tiandi and Hangzhou Zoo. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.

Visit our Hangzhou travel guide
Map
Popular Location

What's nearby

  • Hangzhou Botanical Garden - 2 min walk
  • Shuangfeng Chayun Scenic Resort - 11 min walk
  • Yui Fei Temple - 11 min walk
  • Quyuan Park - 15 min walk
  • Yuquan Spring - 17 min walk

Getting around

  • Wulin Square Station - 5 min drive
  • Hangzhou Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • Where to eat
  • WLB Restaurant – Garden-view fine-dining restaurant. Serves breakfast, lunch and dinner. Reservations required. Kids' menu available.
  • Jin Sha Chinese Resaurant – Pool-view restaurant. Serves lunch and dinner. Reservations required.

About this property

Four Seasons Hotel Hangzhou at West Lake

5-star luxury hotel connected to a shopping centre in Xihu
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 78 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as espresso makers and bathrobes.
Four Seasons Hotel Hangzhou at West Lake offers 78 forms of air-conditioned accommodation with iPod docking stations and DVD players. This individually decorated accommodation has separate sitting areas. LCD televisions come with satellite channels. Guests can make use of the in-room fridges, espresso makers and minibars. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

  • Four Seasons Hotel Hangzhou at West Lake is listed in the 2017 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's games
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • Japanese

Business services

  • Business centre
  • Meeting rooms
  • Conference space (5543 square feet)

Outdoors

  • Garden
  • Lifeguards on site
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Children's dressing gowns
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 274 per person (approximately)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Can I cancel my reservation for free at Four Seasons Hotel Hangzhou at West Lake and receive a full refund?
Yes, Four Seasons Hotel Hangzhou at West Lake offers free cancellation on select room rates, because flexibility matters! Please refer to Four Seasons Hotel Hangzhou at West Lake cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?
As of 8 Aug,2020, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on 20 Aug,2020 start from SG$594, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Four Seasons Hotel Hangzhou at West Lake have a pool?
Yes, this property has an indoor pool.
Is Four Seasons Hotel Hangzhou at West Lake pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Where is this hotel located?
This family-friendly Hangzhou hotel is located in the historical district, within a 15-minute walk of Hangzhou Botanical Garden and Yui Fei Temple. Quyuan Park and Su Di Causeway are also within 1 mi (2 km).

Guest reviews

Overall score and ratings for Four Seasons Hotel Hangzhou at West Lake

4.9
Exceptional
5 - Excellent
126
4 - Good
13
3 - Okay
2
2 - Mediocre
0
1 - Poor
1
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in May 2019