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Reviews

4.9 / 5Exceptional
136 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Hangzhou Botanical Garden
    2 min walk
  • Popular Location
    Shuangfeng Chayun Scenic Resort
    11 min walk
  • Popular Location
    Quyuan Park
    15 min walk
  • Airport
    Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Garden View Room King Bed

    5/5 guest room rating

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Panorama Garden Terrace Room King

    5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Premier Garden View Room King Bed

    5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Lagoon Villa

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand Terrace Room King

    5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • West Lake Villa

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details
  • Lotus Suite

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Garden View Room 2 Double Beds

    5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 2 Double Beds
    More details
  • Grand Terrace Room 2 Double Beds

    5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 2 Double Beds
    More details
  • Premier Garden View Room 2 Double Beds

    5/5 guest room rating

    Room Amenities

    • Sleeps 3
    • 2 Double Beds
    More details

About this area

Hangzhou

Located in Hangzhou, Four Seasons Hotel Hangzhou at West Lake is in the city centre and on a lake. Zhejiang Museum and China National Tea Museum are cultural highlights, and some of the area's attractions include Hangzhou Botanical Garden and Xihu Tiandi. Travelling with kids? Consider Hangzhou Zoo and Song Dynasty Town.

Visit our Hangzhou travel guide
Popular Location

What's nearby

  • Hangzhou Botanical Garden - 2 min walk
  • Shuangfeng Chayun Scenic Resort - 11 min walk
  • Yui Fei Temple - 11 min walk
  • Quyuan Park - 15 min walk
  • Yuquan Spring - 17 min walk

Getting around

  • Wulin Square Station - 5 min drive
  • Hangzhou Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • Where to eat
  • WLB Restaurant – Garden-view fine-dining restaurant. Serves breakfast, lunch and dinner. Reservations required. Kids' menu available.
  • Jin Sha Chinese Resaurant – Pool-view restaurant. Serves lunch and dinner. Reservations required.

About this property

Four Seasons Hotel Hangzhou at West Lake

5-star luxury hotel connected to a shopping centre in Xihu
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a complimentary children's club are on-site. All 78 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as espresso makers and bathrobes.
Four Seasons Hotel Hangzhou at West Lake offers 78 forms of air-conditioned accommodation with iPod docking stations and DVD players. This individually decorated accommodation has separate sitting areas. LCD televisions come with satellite channels. Guests can make use of the in-room fridges, espresso makers and minibars. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries.
This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include an indoor pool, a fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The spa is open daily.

Awards and affiliations

  • Four Seasons Hotel Hangzhou at West Lake is listed in the 2017 Travel + Leisure 500.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 per person
2 restaurants
1 bar
24-hour room service

Things to do

Aerobics classes
Fitness centre
Free bike hire
Full-service spa
Indoor pool
Playground
Yoga classes

Family friendly

Babysitting/childcare (surcharge)
Children's games
Dry-cleaning service
DVD player
Free children's club
Free cots/infant beds
Indoor pool
Laundry facilities
Playground
Fridge
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service

Languages spoken

Chinese
English
French
Japanese

Business services

Business centre
Meeting rooms
Conference space (5543 square feet)

Outdoors

Garden
Terrace

Spa

9 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Children's dressing gowns
Designer toiletries
Hairdryer
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels

Entertainment

DVD player
iPod dock
LCD TV
satellite channels

Food and drink

Espresso maker
Free bottled water
Minibar
Fridge

More

Children's slippers
Connecting rooms available
Desk
Free newspapers
Individually decorated
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Separate sitting area
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 274 per person (approximately)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and window guards.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Four Seasons Hotel Hangzhou West Lake
  • Four Seasons Hangzhou West Lake
  • Four Seasons Hangzhou At West
  • Four Seasons Hotel Hangzhou at West Lake Hotel
  • Four Seasons Hotel Hangzhou at West Lake Hangzhou
  • Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou
4.9

Exceptional

5 - Excellent
121
4 - Good
12
3 - Okay
2
2 - Mediocre
0
1 - Poor
1
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in May 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou

Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.

Stayed 3 nights in May 2019

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