- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020
Photo gallery
Reviews
Exceptional
136 reviews
Amenities
- Pool
- Free WiFi
- Free parking
- Air Conditioning
Map
5 Lingyin Road, Hangzhou, Zhejiang
What's nearby
- Hangzhou Botanical Garden
- 2 min walk
- Shuangfeng Chayun Scenic Resort
- 11 min walk
- Quyuan Park
- 15 min walk
- Hangzhou (HGH-Xiaoshan Intl.)
- 26 min drive
Choose dates to view prices
Book online or call:
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More details
About this area
Hangzhou
Located in Hangzhou, Four Seasons Hotel Hangzhou at West Lake is in the city centre and on a lake. Zhejiang Museum and China National Tea Museum are cultural highlights, and some of the area's attractions include Hangzhou Botanical Garden and Xihu Tiandi. Travelling with kids? Consider Hangzhou Zoo and Song Dynasty Town.
Visit our Hangzhou travel guideWhat's nearby
- Hangzhou Botanical Garden - 2 min walk
- Shuangfeng Chayun Scenic Resort - 11 min walk
- Yui Fei Temple - 11 min walk
- Quyuan Park - 15 min walk
- Yuquan Spring - 17 min walk
Getting around
- Wulin Square Station - 5 min drive
- Hangzhou Station - 10 min drive
- Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
Restaurants
- Where to eat
- WLB Restaurant – Garden-view fine-dining restaurant. Serves breakfast, lunch and dinner. Reservations required. Kids' menu available.
- Jin Sha Chinese Resaurant – Pool-view restaurant. Serves lunch and dinner. Reservations required.
About this property
Awards and affiliations
- Four Seasons Hotel Hangzhou at West Lake is listed in the 2017 Travel + Leisure 500.
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Free self parking
Limo/town car service
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 per person
2 restaurants
1 bar
24-hour room service
Things to do
Aerobics classes
Fitness centre
Free bike hire
Full-service spa
Indoor pool
Playground
Yoga classes
Family friendly
Babysitting/childcare (surcharge)
Children's games
Dry-cleaning service
DVD player
Free children's club
Free cots/infant beds
Indoor pool
Laundry facilities
Playground
Fridge
Rollaway/extra beds (surcharge)
Soundproofed rooms
Conveniences
ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Languages spoken
Chinese
English
French
Japanese
Business services
Business centre
Meeting rooms
Conference space (5543 square feet)
Outdoors
Garden
Terrace
Spa
9 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Free cots/infant beds
Rollaway/extra beds (surcharge)
Bathroom
Bathrobes
Children's dressing gowns
Designer toiletries
Hairdryer
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels
Entertainment
DVD player
iPod dock
LCD TV
satellite channels
Food and drink
Espresso maker
Free bottled water
Minibar
Fridge
More
Children's slippers
Connecting rooms available
Desk
Free newspapers
Individually decorated
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Separate sitting area
Slippers
Soundproofing
Turndown service
Policies
Check-in
Check-in between 3 PM - midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Pets
- Pets not allowed
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for CNY 292.0 per night.
- Free cots (infant beds)!
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: CNY 274 per person (approximately)
- Rollaway bed fee: CNY 292.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and window guards.
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Property is also known as
- Four Seasons Hotel Hangzhou West Lake
- Four Seasons Hangzhou West Lake
- Four Seasons Hangzhou At West
- Four Seasons Hotel Hangzhou at West Lake Hotel
- Four Seasons Hotel Hangzhou at West Lake Hangzhou
- Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou
- Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou
Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.
Stayed 3 nights in May 2019
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