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Hangzhou Haiwaihai Hotel

4.5 star property
Travelers find a stylish retreat in downtown Hangzhou where they can recharge with breakfast at one of two restaurants or grab coffee before heading out to explore

Choose dates to view prices

Located in Downtown Hangzhou, Haiwaihai Crown Hotel offers luxury with practical amenities. Guests enjoy a coffee shop, gym, indoor pool, in-room WiFi, and a concierge team to navigate the city. Two on-site restaurants serve satisfying meals.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is S$104
includes taxes & fees
25 May - 26 May

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About this property

Hangzhou Haiwaihai Hotel

  • Luxury hotel near West Lake
  • Consider a stay at Hangzhou Haiwaihai Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a gym. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Free in-room WiFi and a business centre are available to all guests.
  • You'll also find perks such as:
    • An indoor pool
    • Buffet breakfast (surcharge), luggage storage and a lift
    • Tour/ticket information, a porter/bellboy and a 24-hour front desk
    • Concierge services, 7 meeting rooms and a front desk safe
  • Room features
  • All 335 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • Extra amenities include:
    • Separate baths/showers, free toiletries and hairdryers
    • Flat-screen TVs with cable channels
    • Electric kettles, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide a negative COVID-19 test result

Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 100.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property Registration Number 479

We should mention

No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Hangzhou Haiwaihai Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hangzhou Haiwaihai Hotel?

As of 24 May, 2026, prices found for a 1-night stay for 2 adults at Hangzhou Haiwaihai Hotel on 25 May, 2026 start from S$104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hangzhou Haiwaihai Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hangzhou Haiwaihai Hotel?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Hangzhou Haiwaihai Hotel?

Checkout is at noon.

Where is Hangzhou Haiwaihai Hotel located?

Located in Downtown Hangzhou, this luxury hotel is within 2 miles (3 km) of Westlake Culture Plaza, Hangzhou Peace International Convention and Exhibition Center and Zhejiang Museum of Natural History. Zhejiang Science and Technology Museum and Hangzhou Tower Shopping Mall are also within 2 miles (3 km). Chaowang Road Station is 8 minutes by foot and Datieguan Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.8

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 11 out of 16 reviews
Rating 8 - Good. 1 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

Reviews

Verified

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great rooms, super clean, nice view, helpful staff, great price
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Jue

Liked: Cleanliness, amenities, property conditions & facilities
Our family had a great stay at Haiwaihai Crown Hotel. The check in was very smooth and speedy; the room is spacious and clean, and very nice view. Due to our schedule, the staff also extended our check out time, which is very helpful! Thanks.
Stayed 2 nights in May 2025
Verified

8/10 Good

Wai Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is really comfortable and the bedroom spacious with all the amenities like safe, toiletries, kettle etc. It was great to have 4 bottles of drinking water daily. The staff ,except one, could speak English well and was very helpful. Breakfast was varied, but cooked food wasn't served warm enough.
Stayed 6 nights in Apr 2025
Verified

4/10 Poor

DORIS L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad services

Reception Evan at check was efficient enough to handle. Bed in room was dark and bathroom was moudly,no bed makeup only clear rubbish n change towels. Upon checkup,we request for taxi only to be told" Do it yourself" as no longer provide taxi services call.It was after awhile that we spoke to the doorman n he asked to ask front desk as not his job. In my so many years of traveling,this is about the one hotel that I have to comment so badly.Will not go back again after 4 nights trip.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Leonard G.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and extremely nice.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Yong qiu

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

dirk

Liked: Cleanliness
Niemand spricht Englisch, altes Hotel mit relativ gepflegten Zimmern, Lärm durch die umgebenden Schnellstraßen, zu wenig Fahrstühle für so viele Gäste
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Meiyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sdb sale， en plus bouché, plein d eau partout! Chambre bruyante
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

jennifer

Stayed 13 nights in Oct 2025
Verified

10/10 Excellent

CHENG-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Xiaochao

Stayed 1 night in Apr 2025
Verified

10/10 Excellent

jianxun

Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

CHENG-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018