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JW Marriott Hotel Hangzhou

Photo gallery for JW Marriott Hotel Hangzhou

Exterior
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Executive Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk

Overview of JW Marriott Hotel Hangzhou

JW Marriott Hotel Hangzhou

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

Explore the area

  • Popular LocationWulinmen Wharf9 min walk
  • Popular LocationZhejiang Museum of Natural History12 min walk
  • Popular LocationHangzhou Tower Shopping Mall15 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)23 min drive

Room options

About this area

Hangzhou

Located near the boardwalk, JW Marriott Hotel Hangzhou is in Gongshu neighbourhood and is connected to a shopping centre. Hangzhou Opera and Zhejiang Museum of Natural History are cultural highlights, and some of the area's notable landmarks include Wulin Square and Westlake Culture Plaza. Zhejiang Science and Technology Museum and Hangzhou Stadium are also worth visiting. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Wulinmen Wharf - 9 min walk
  • Hangzhou Opera - 10 min walk
  • Zhejiang Museum of Natural History - 12 min walk
  • Hangzhou Tower Shopping Mall - 15 min walk
  • Westlake Culture Plaza - 20 min walk

Getting around

  • East Railway Station - 7 min drive
  • Wulinmen Station - 9 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 23 min drive

Restaurants

  • Muxin Coffee - 3 min walk
  • Starbucks - 4 min walk
  • The Grandma's - 5 min walk
  • Moguoshuijiao - 7 min walk
  • Costa Coffee - 9 min walk

About this property

JW Marriott Hotel Hangzhou

5-star luxury hotel located in Gongshu
Located close to Hangzhou Opera and Zhejiang Museum of Natural History, JW Marriott Hotel Hangzhou provides a terrace, a cafe and dry cleaning/laundry services. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Chinese cuisine and more. Aerobics classes are offered at the 24-hour gym; the property also has a business centre. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), motorhome/coach/lorry parking and limo/town car service
  • Express check-out, concierge services and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 305 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 42-inch LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: CNY 198 for adults and CNY 99 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Asia Bistro
  • Cru Steak House
  • Man ho
  • Man Ho Club

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Children's pool
  • Indoor pool
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (18245 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (selected rooms)
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Roll-in shower (selected rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 6 2023 to January 31 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 155.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 198 for adults and CNY 99 for children (approximately)
  • Rollaway bed fee: CNY 155.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Mobile payment options include: Alipay
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does JW Marriott Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 10:00 AM to 10:00 PM. The swimming pool will be unavailable from January 6 2023 until January 31 2024 (dates subject to change).

How much does it cost to stay at ?

As of 8 Feb,2023, prices found for a 1-night stay for 2 adults at on 19 Feb,2023 start from S$193.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Hangzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Hotel Hangzhou?

Self-parking is free at this property.

What time is check-in at JW Marriott Hotel Hangzhou?

Check-in is from 2 PM - midnight.

What time is check-out at JW Marriott Hotel Hangzhou?

Checkout is at noon.

Where is JW Marriott Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within a 15-minute walk of Hangzhou Opera and Zhejiang Museum of Natural History. Hangzhou Tower Shopping Mall and Wulin Square are also within 1 mi (2 km). Wulinmen Station is 9 minutes by foot and Wulin Square Station is 11 minutes.

Can I cancel my reservation for free at JW Marriott Hotel Hangzhou and receive a full refund?

Yes, JW Marriott Hotel Hangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Hotel Hangzhou cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 180 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 53 out of 180 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 8 out of 180 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 4 out of 180 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 3 out of 180 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Stayed 1 night in Jun 2021

2/10 Terrible

sing

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel in Hangzhou
An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable and memorable stay
All the staff encountered are exceptional friendly and helpful including the cleaners.
Stayed 2 nights in Mar 2019