JW Marriott Hotel Hangzhou

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Luxury
5.0 star property
9.0

Wonderful

Luxury hotel near Hangzhou Tower Shopping Mall

Located close to Hangzhou Opera and Zhejiang Museum of Natural History, JW Marriott Hotel Hangzhou provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Fitness classes are offered at the 24-hour health club; the property also has dry cleaning/laundry services, a business centre and a steam room. Stay connected with free in-room WiFi.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$172
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Executive Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Executive Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premier Room, 1 King Bed, City View

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom, City View

A hotel room with a large window, a sofa, a chair, a coffee table, and a flat-screen TV.

Executive Suite, 1 Bedroom, City View

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Twin Room, 2 Double Beds, City View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Executive Twin Room, 2 Double Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premier Room, 2 Double Beds, Lake View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Premier Room, 2 Double Beds, Lake View

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Double Beds, City View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Deluxe Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Camping King Room with City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe Camping King Room with City View

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Camping King Room with Executive Lounge Access

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premier Camping King Room with Executive Lounge Access

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Executive Room, 1 King Bed, Lake View

  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premier Room, 1 King Bed, Lake View

  • Lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premium Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Twin Room, 2 Double Beds, City View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Premium Twin Room, 2 Double Beds, City View

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

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About the area

Located near a boardwalk, JW Marriott Hotel Hangzhou is in Gongshu neighbourhood and is connected to a shopping centre. Hangzhou Opera and Zhejiang Museum of Natural History are cultural highlights, and travellers looking to shop may want to visit Hangzhou Tower Shopping Mall. Don't miss out on a visit to Westlake Culture Plaza. Take the opportunity to explore the area for outdoor excitement like ecotours. Visit our Hangzhou travel guide
Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    4 min drive - 2.3 km
  • Hangzhou Opera
    11 min walk - 1.0 km
  • Hangzhou Tower Shopping Mall
    16 min walk - 1.3 km
  • Westlake Culture Plaza
    16 min walk - 1.4 km
  • Wulin Square
    18 min walk - 1.6 km

Getting around

  • Wulinmen Station
    9 min walk
  • Hangzhou Station
    15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    40 min drive

Restaurants

  • Picatham
    5 min walk
  • Grid Coffee
    11 min walk
  • 星巴克
    9 min walk
  • Momo Café
    1 min walk
  • Executive Lounge
    1 min walk

About this property

JW Marriott Hotel Hangzhou

  • Luxury hotel near Hangzhou Tower Shopping Mall
  • Located close to Hangzhou Opera and Zhejiang Museum of Natural History, JW Marriott Hotel Hangzhou provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Fitness classes are offered at the 24-hour health club; the property also has dry cleaning/laundry services, a business centre and a steam room. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool and a children's pool
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and motorhome/coach/lorry parking
    • Express check-out, express check-in and luggage storage
  • Room features
  • All 305 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with hydromassage showers and designer toiletries
    • 42-inch LCD TVs with premium channels
    • Wardrobes/cupboards, recycling and fridges

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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The price is S$96
includes taxes & fees
9 Nov - 10 Nov
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Frequently asked questions

Does JW Marriott Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:30 AM to 11:00 PM.

How much does it cost to stay at JW Marriott Hotel Hangzhou?

As of 3 Nov, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on 22 Nov, 2026 start from S$172, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Hangzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Hotel Hangzhou?

Self-parking is free at this property.

What time is check-in at JW Marriott Hotel Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at JW Marriott Hotel Hangzhou?

Checkout is at noon.

Where is JW Marriott Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within a 15-minute walk of Hangzhou Opera, Zhejiang Museum of Natural History and Hangzhou Tower Shopping Mall. Wulin Square and Westlake Culture Plaza are also within 1 mi (2 km). Wulinmen Station is 9 minutes by foot and Wulin Square Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JW Marriott Hotel Hangzhou Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 168 out of 265 reviews
Rating 8 - Good. 71 out of 265 reviews
Rating 6 - Okay. 16 out of 265 reviews
Rating 4 - Poor. 4 out of 265 reviews
Rating 2 - Terrible. 6 out of 265 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice rooms and very kind staff!
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall and good location - great bed as it was comfortable
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient to metro station and is right next to a big mall. The breakfast is good with variety of selection.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, excellent staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hospitality from the front desk to dining services.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Reception staff were very helpful and knowledgeable
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Booked for my parents and they liked it, stuff are very professional and friendly
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Modern facilities. Nice staff and lots of food choices .
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comments to be added. Thanks.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel

Beautiful hotel!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a bit tricky, but the hotel is fantastic in every way.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
World class hotel !
Spectacular pool
Outdoor dining
Great bathroom
Beautiful building
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good qnd perfect
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will only stay at JW. Perfect

The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023
Verified review

6/10 Okay

Liked: Staff & service
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Stayed 4 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a non-smoking room but didn’t get it. My room was extremely smelly which was not pleasantly.
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

Disappointing!

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Jun 2026