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Kempinski Hotel Hangzhou

5.0 star property
Travelers find a peaceful urban sanctuary at Kempinski Hotel Hangzhou, where they can relax poolside or savor authentic Chinese cuisine after a day of exploration

Choose dates to view prices

Located in downtown Hangzhou, this tranquil retreat features a rooftop terrace overlooking the city and a garden where guests can find moments of calm. Visitors appreciate the spa treatments after sightseeing, then choose from three distinct restaurants serving local specialties.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$184
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed (Executive King Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Executive King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • River view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • River view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed (Executive Suite)

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed (Executive Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Superior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Deluxe Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Located in Gongshu neighbourhood, Kempinski Hotel Hangzhou is connected to a shopping centre. Wulin Square and Broken Bridge are notable landmarks, and the area's natural beauty can be seen at West Lake and Xixi National Wetland Park. Don't miss out on a visit to Hangzhou Botanical Garden. Visit our Hangzhou travel guide
Map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015

What's nearby

  • West Lake which includes a river or creek and night scenes
    West Lake
    25 min drive - 6.6 km
  • Lingyin Temple showing heritage architecture, religious aspects and a temple or place of worship
    Lingyin Temple
    35 min drive - 9.7 km
  • Xixi National Wetland Park
    8 min drive - 7.2 km
  • Hangzhou Tower Shopping Mall
    20 min drive - 5.7 km
  • Wulin Square
    20 min drive - 5.8 km

Getting around

  • Xiangji Temple Station
    6 min walk
  • Yuhang Railway Station
    18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • 蓝蛙
    6 min walk
  • Green Tea Restaurant 绿茶餐厅
    3 min walk
  • Kitchen@K
    9 min walk
  • Freida German Restaurant
    8 min walk
  • 杭一末
    6 min walk

About this property

Kempinski Hotel Hangzhou

Luxury hotel near Hangzhou Botanical Garden
Located close to Hangzhou Tower Shopping Mall and Wulin Square, Kempinski Hotel Hangzhou provides a rooftop terrace, a coffee shop/cafe and a garden. Indulge in a body treatment, a body scrub and a sports massage at Kempinski The Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Chinese cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and tour/ticket information
  • A 24-hour front desk, meeting rooms and a banquet hall
Room features
All 326 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Rainfall showers, designer toiletries and separate baths/showers
  • Children's slippers, daily housekeeping and desks

Similar properties

Exterior
Grand Hyatt Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
8.6 out of 10, Excellent, 458 reviews
The price is S$292
includes taxes & fees
8 Mar - 9 Mar
Grand Hyatt Hangzhou
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 186.56 for adults and CNY 93.28 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Berthold Delikatessen
  • Freida
  • Kitchen at K
  • Morph Rooftop Bar
  • Zi Chen

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,528 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 186.56 for adults and from CNY 93.28 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Kempinski Hotel Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of 6 Mar, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on 8 Mar, 2026 start from S$184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Hangzhou?

Self-parking is free at this property.

What time is check-in at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Kempinski Hotel Hangzhou?

Checkout is at noon.

Where is Kempinski Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within 6 mi (10 km) of Hangzhou Tower Shopping Mall, Wulin Square and Broken Bridge. West Lake and Hangzhou Botanical Garden are also within 6 mi (10 km). Xiangji Temple Station is 6 minutes by foot and Daguan Station is 10 minutes.

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Reviews

Kempinski Hotel Hangzhou Reviews

9.6

Exceptional

9.6

Cleanliness

8.0

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 28 out of 36 reviews
Rating 8 - Good. 6 out of 36 reviews
Rating 6 - Okay. 2 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

Reviews

10/10 Excellent

Ching Yieng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024

10/10 Excellent

Enkhzul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all areas. I will definately stay again when in Hangzhou
Stayed 5 nights in Nov 2025

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024

10/10 Excellent

LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy business style hotel
Stayed 5 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019

10/10 Excellent

shuk ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點
Stayed 3 nights in Aug 2025

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort

Flinke ansatte, nydelig rom

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Feedback

第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019

10/10 Excellent

HOI YING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Dani

Stayed 3 nights in Oct 2025

10/10 Excellent

Man Ching

Stayed 2 nights in Sep 2025

10/10 Excellent

Hui Tong

Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dahye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yuk King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024