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Oakwood Residence Hangzhou

Photo gallery for Oakwood Residence Hangzhou

Indoor pool
Down duvets, pillow-top beds, in-room safe, desk
47-inch LCD TV with digital channels, TV, DVD player
Down duvets, pillow-top beds, in-room safe, desk

Overview of Oakwood Residence Hangzhou

Oakwood Residence Hangzhou

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Pet-friendly
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012

Guests rated this location 8.1/10 - Very good

Explore the area

  • Popular LocationYellow Dragon Sports Center17 min walk
  • Popular LocationZhejiang University19 min walk
  • Popular LocationBaopu Taoist Temple5 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)46 min drive

Room options

About this area


Located in Xihu neighbourhood, Oakwood Residence Hangzhou is connected to a shopping centre. Xiling Seal Engraves Society and Bai Causeway are local landmarks, and travellers looking to shop may want to visit Hangzhou Tower Shopping Mall and Hangzhou China Silk Town. Hangzhou Botanical Garden and Zhejiang Science and Technology Museum are also worth visiting.

What's nearby

  • Yellow Dragon Sports Center - 17 min walk
  • Zhejiang University - 19 min walk
  • Baopu Taoist Temple - 5 min drive
  • Wulinmen Wharf - 8 min drive
  • Baochu Pagoda - 15 min drive

Getting around

  • East Railway Station - 9 min drive
  • Wensan Road Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 46 min drive


  • 人民检察院反贪污贿赂局 - 1 min walk
  • 米谷寿司饭团 - 1 min walk
  • 渔有鱼香 - 2 min walk
  • 千粥汇 - 2 min walk
  • 肯德基 - 2 min walk

About this property

Oakwood Residence Hangzhou

4.5-star luxury aparthotel connected to a shopping centre in Xihu
This smoke-free aparthotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Each apartment provides free WiFi and free wired Internet, an LCD TV with digital channels, and a kitchen with a fridge, a stovetop and a microwave. Comforts include a pillowtop bed and a pillow menu, and guests will also find conveniences, such as a washer/dryer and a coffee/tea maker.
Oakwood Residence Hangzhou offers 155 accommodations with washers/dryers and DVD players. Pillowtop beds feature down duvets. A pillow menu is available. 47-inch LCD televisions come with digital channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Hangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2023.

Recreational amenities at the aparthotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.


Chinese (Mandarin), English, German, Japanese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
This information is provided by our partners.

Property amenities


  • Indoor pool
  • Sauna


  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Restaurants on site

  • Oakleaf
  • Oakroom


  • Fridge
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Electric kettle
  • Toaster
  • Rice cooker


  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 124 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available


  • Down duvet
  • Pillow-top mattress
  • Pillow menu
  • Bed sheets provided
  • Rollaway/extra beds: CNY 250.0 per day


  • Free toiletries
  • Dressing gowns
  • Hairdryer
  • Towels provided
  • Slippers


  • 47-inch LCD TV with cable/satellite service
  • DVD player


  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 1 meeting room
  • Business centre
  • Desk

Climate control

  • Air conditioning


  • Pet friendly
  • CNY 500 per pet per stay
  • 1 per room (up to 22 lb per pet)
  • Welcoming cats and dogs only
  • One-time cleaning fee: CNY 300


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Connected to a shopping centre
  • In the business district
  • In the city centre
  • In a regional park

Things to do

  • Fitness centre
  • Aerobics classes on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • Security system
  • Smoke detector


  • 155 rooms
  • 19 floors
  • 1 building
  • Built in 2011

Similar properties

See similar properties



Check-in from 2:00 PM - anytime
Express check-in available
Minimum check-in age - 18


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of CNY 500 per pet, per stay, plus a one-off cleaning fee of CNY 300
Welcoming dogs and cats only
1 per room (up to 22 lb per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 250.0 per day.

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: CNY 2000 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 124 per person
  • Airport shuttle fee: CNY 535 per vehicle (one way)
  • Pet fee: CNY 500 per pet, per stay plus a one-off CNY 300 cleaning fee
  • Rollaway bed fee: CNY 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Frequently asked questions

Does Oakwood Residence Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 23 Mar,2023, prices found for a 1-night stay for 2 adults at on 24 Mar,2023 start from S$142.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Oakwood Residence Hangzhou pet-friendly?

Yes, this property allows cats and dogs (limit 1 per room) with a maximum weight of up to 22 lb per pet. There's a fee of CNY 500 per pet, per stay. A cleaning fee of CNY 300 also applies.

How much is parking at Oakwood Residence Hangzhou?

Self-parking is free at this property.

What time is check-in at Oakwood Residence Hangzhou?

Check-in is from 2:00 PM - anytime.

What time is check-out at Oakwood Residence Hangzhou?

Checkout is at noon.

Does Oakwood Residence Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 535 per vehicle applies.

Where is Oakwood Residence Hangzhou located?

Located in Xihu, this luxury aparthotel is within 1 mile (2 km) of Yellow Dragon Sports Center, Huanglong Stadium and Zhejiang University. Baopu Taoist Temple and Hangzhou Botanical Garden are also within 2 miles (3 km). Wensan Road Station is 11 minutes by foot and Huanglong Sports Center Station is 15 minutes.




Rating 10 - Excellent. 144 out of 274 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 94 out of 274 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 22 out of 274 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 12 out of 274 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 2 out of 274 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities


10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" place to call home when we are in Hangzhou
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall ok
Overall ok but room was a bit smelly.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old property with unhelpful staff
Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Stayed 4 nights in Feb 2019