Relais & Chateaux Chaptel Hangzhou is located in Shangcheng, a neighborhood in Hangzhou, and is in a shopping district. Broken Bridge and Lingyin Temple are notable landmarks, and some of the area's popular attractions include Hangzhou Botanical Garden and Hangzhou Zoo. No.2 Park and West Lake are two other places to visit that come recommended.
Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides an airport shuttle, a terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
Free self-parking
Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
A porter/bellboy, a 24-hour front desk and luggage storage
Room features
All guest rooms at Relais & Chateaux Chaptel Hangzhou boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning and free stocked minibars.
Other conveniences in all rooms include:
Select Comfort beds, down duvets and free cots/infant beds
Bathrooms with rainfall showers and deep-soaking baths
Wardrobes/cupboards, cable channels and electric kettles
Awards and affiliations
The property is a member of Relais & Chateaux.
Languages
Chinese (Mandarin), English
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Return airport shuttle (surcharge)
Free self parking on site
Limited on-site parking
Food and drink
Daily buffet breakfast available for a fee: CNY 188 for adults and CNY 94 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli
Family friendly
Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Porter/bellhop
Tour and ticket assistance
Turndown service
Business services
24-hour business centre
Meeting room
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
2 floors
Art Deco architecture
Built in 1930
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Down comforter
Free cot
Pillow menu
Premium bedding
Select Comfort mattress
Bathroom
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels
Entertainment
32-inch flat-screen TV with cable channels
Food and drink
Electric kettle
Free bottled water
Free stocked minibar
More
Air conditioning
Desk
Iron/ironing board on request
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Deposit: CNY 1000.0
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children
Rollaway bed fee: CNY 575.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
We should mention
This property does not have any lifts
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou
Frequently asked questions
Is Relais & Chateaux Chaptel Hangzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Relais & Chateaux Chaptel Hangzhou?
Self-parking is free at this property.
Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?
Yes, there's an airport shuttle.
Relais & Chateaux Chaptel Hangzhou Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.