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Sheraton Grand Hangzhou Wetland Park Resort

Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort

Exterior
Indoor pool
Indoor pool
Balcony
LCD TV, iPod docking station

Overview of Sheraton Grand Hangzhou Wetland Park Resort

Sheraton Grand Hangzhou Wetland Park Resort

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030

Explore the area

  • Popular LocationNational Wetland Museum of China8 min walk
  • Popular LocationCai Shenmiao4 min drive
  • Popular LocationZhejiang University19 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)58 min drive

Room options

About this area

Hangzhou

Located on the waterfront, Sheraton Grand Hangzhou Wetland Park Resort is in Xihu neighbourhood and is connected to a shopping centre. Lingyin Temple and Westlake Culture Plaza are notable landmarks, and the area's natural beauty can be seen at Xixi Wetland Park and West Lake. Travelling with kids? Consider National Wetland Museum of China and Hangzhou Botanical Garden.

What's nearby

  • National Wetland Museum of China - 8 min walk
  • Cai Shenmiao - 4 min drive
  • Lingyin Temple - 16 min drive
  • Hangzhou Botanical Garden - 16 min drive
  • Zhejiang University - 19 min drive

Getting around

  • Ding'an Road Station - 11 min drive
  • Hangzhou Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 59 min drive

About this property

Sheraton Grand Hangzhou Wetland Park Resort

5-star luxury resort located in Xihu
An airport pick-up service, a terrace and a shopping centre on site are just a few of the amenities provided at Sheraton Grand Hangzhou Wetland Park Resort. Treat yourself to hydrotherapy, a massage or a facial at Shine SPA for Sheraton, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature garden views and al fresco dining. Enjoy the 24-hour gym, as well as activities such as ecotours. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and an outdoor tennis court
  • Express check-out, a front desk safe and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 380 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak well of the overall comfort, quietness rooms at the property.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • LCD TVs with cable channels
  • Balconies, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AMโ€“10:30 AM: CNY 196-196 for adults and CNY 0-196 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Feast
  • Yue
  • Satine

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Ecotours
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathroom (partially open)
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • iPod dock
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 326.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per day

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between CNY 196 and CNY 196 for adults, and CNY 0 and CNY 196 for children (approximately)
  • Airport shuttle fee: CNY 600 per vehicle
  • Rollaway bed fee: CNY 326.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Hangzhou Wetland Park
Sheraton Hangzhou Wetland Park Resort
Sheraton Wetland Park
Sheraton Wetland Park Resort
Wetland Resort
Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park
Sheraton Grand Wetland Park
Sheraton Hangzhou Wetland Park
Sheraton Grand Hangzhou Wetland Park Resort Resort
Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
Sheraton Grand Hangzhou Wetland Park Resort Resort Hangzhou

Frequently asked questions

Does Sheraton Grand Hangzhou Wetland Park Resort have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at ?

As of 3 Dec,2022, prices found for a 1-night stay for 2 adults at on 16 Dec,2022 start from S$181.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Hangzhou Wetland Park Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Grand Hangzhou Wetland Park Resort?

Self-parking is free at this property.

What time is check-in at Sheraton Grand Hangzhou Wetland Park Resort?

Check-in is from 3:00 PM - anytime.

What time is check-out at Sheraton Grand Hangzhou Wetland Park Resort?

Checkout is at noon.

Does Sheraton Grand Hangzhou Wetland Park Resort provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of CNY 600 per vehicle applies.

Where is Sheraton Grand Hangzhou Wetland Park Resort located?

This family-friendly Hangzhou resort is located on the waterfront, within 3 mi (5 km) of Xixi Wetland Park, Lingyin Temple and Zhejiang University. Alibaba Xixi Park and West Lake are also within 6 mi (10 km).

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 63 out of 117 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 36 out of 117 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 11 out of 117 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 5 out of 117 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 2 out of 117 reviews" "
" "2 - Terrible 2%

8.9/10

Cleanliness

8.5/10

Staff & service

8.9/10

Amenities

8.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

4/10 Poor

Jennifer
Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs AC
I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.
Stayed 1 night in Mar 2021

10/10 Excellent

YE
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
njoy
Very nice trip and excellent service
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.
Stayed 1 night in Nov 2019

8/10 Good

Hui
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family reunion
had good time for family reunion.
Stayed 2 nights in Oct 2019

10/10 Excellent

Fabrizio, New York
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff are informative and friendly. Good experience.