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Expedia-verified reviews
Very good!
4.0 of 5 guest rating
Room type Options Nightly price Book
Superior Room, City View
Room with view
35 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Superior Room, City View
Room with view
35 square metres
2 Double Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Suite
Room with view
80 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Room, City View
Room with view
45 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Room
45 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Superior Room
35 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Junior Suite
Room with view
60 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Room, City View
Room with view
45 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Room
45 square metres
1 Queen Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Luxury Room (Club Sofitel Access)
45 square metres
1 Queen Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants

Popular property highlights

Free self parking
Free WiFi
Indoor pool
Business centre
Laundry facilities

Location

This family-friendly Hangzhou hotel is located on the Strip, just steps away from Xihu Tiandi and West Lake. Broken Bridge is 1.5 mi (2.5 km) away. Ding'an Road Station is 7 minutes by foot and Longxiangqiao Station is 14 minutes.

Hotel features

3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site.

Room amenities

All 200 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts such as premium bedding and pillow menus. Guests will also find 24-hour room service, fridges and minibars.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Sofitel Hangzhou Westlake features an indoor pool and a fitness centre. Dining is available at one of the hotel's 3 restaurants, and guests can grab a coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business centre and a limo/town car service. This luxury hotel also offers a rooftop terrace, spa services and tour or ticket assistance. For a surcharge, a round-trip airport shuttle (available 24 hours) is offered to guests. Complimentary self-parking is available on-site.

Sofitel Hangzhou Westlake is a smoke-free property.

  • Barbecue grill(s)
  • Express check-in
  • Bar/lounge
  • Coffee/tea in common areas
  • Lift
  • Rooftop terrace
  • Fitness facilities
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Business centre
  • Spa treatment room(s)
  • Porter
  • Express check-out
  • Tours/ticket assistance
  • Meeting rooms
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Babysitting or childcare (free)
  • Free wired Internet
  • Limo or Town Car service available
  • Smoke-free property
  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Concierge services
  • Gift shops or newsstand
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 200
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Wedding services
  • Airport transport (surcharge)
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • Chinese

Parking

Free self parking

Room Amenities

Sofitel Hangzhou Westlake offers 200 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Free newspaper
  • Air conditioning
  • Fridge
  • Minibar
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Turndown service
  • Free bottled water
  • Soap
  • Shampoo
  • Free local calls
  • Toilet paper
  • Pillow menu
  • Bathrobes
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Number of bedrooms - 1
  • Free cots/infant beds
  • Satellite TV service
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Free WiFi
  • Free wired Internet
  • In-room childcare (surcharge)
  • Designer toiletries
  • Desk
  • Laptop-friendly workspace
  • In-room climate control (air conditioning)
  • Premium bedding
  • Slippers
  • Down comforter

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Yong Jin Ge – This restaurant serves lunch and dinner.

Kwee Zeen – This restaurant serves breakfast, lunch and dinner.

Le Bar – On-site pub.

Club lounge – On-site bar.

Sky Garden Roof Top Loung – On-site rooftop bar.

Late-night fare is available from 24-hour room service.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby

Spa Services

Touch Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at noon

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Security system

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hangzhou Sofitel
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel

We should mention

Pool access available from 6:30 AM to 10:00 PM

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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