Sofitel Hangzhou Westlake

5.0 star property
Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants

Choose dates to view prices

your current months are April, 2024 and May, 2024.
April 2024
May 2024

Sofitel Hangzhou Westlake

Photo gallery for Sofitel Hangzhou Westlake

Exterior
Garden
City view
3 restaurants, breakfast served
Exterior

Overview of Sofitel Hangzhou Westlake

8.2

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Gym
  • Babysitting
  • Housekeeping
  • Room service
The price is S$173
Price available on 07/04/2024

Explore the area

333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • Popular Location涌金楼3 min walk
  • Popular Location牙买加咖啡4 min walk
  • Popular Location初居食屋4 min walk
  • Popular LocationCosta Coffee4 min walk
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Room options

Luxury King Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Superior King Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Prestige)

cleanliness

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Superior Room, 2 Single Beds

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Room, 2 Single Beds, City View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Luxury Room, 1 King Bed, Business Lounge Access

cleanliness

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Luxury City View King Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Luxury Room, 1 King Bed, Business Lounge Access, City View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior City View King Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Hangzhou

Located on the riverwalk, Sofitel Hangzhou Westlake is in Shangcheng neighbourhood and is connected to a shopping centre. Qinghefang Old Street and Chenghuang Pavilion are local landmarks, and the area's natural beauty can be seen at West Lake and Liulang Wenying Park. Travelling with kids? Consider Xihu Tiandi, or check out an event or a game at Huanglong Stadium. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • West Lake - 1 min walk
  • Wushan Night Market - 19 min walk
  • Broken Bridge - 3 min drive
  • Wulin Square - 4 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive

Getting around

  • Ding'an Road Station - 7 min walk
  • Hangzhou Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • 星巴克 - 4 min walk
  • 陆记饭庄 - 6 min walk
  • 初居食屋 - 4 min walk
  • 涌金楼 - 3 min walk
  • 岩伸海鲜 - 5 min walk

About this property

Sofitel Hangzhou Westlake

Luxury family-friendly hotel located in Shangcheng
You can look forward to a rooftop terrace, a coffee shop/cafe and a garden at Sofitel Hangzhou Westlake. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • Swimming pool with a lifeguard on site
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and an indoor pool
  • Express check-out, express check-in and ATM/banking services
Room features
All 233 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • LED light bulbs and eco-friendly cleaning products
  • Designer toiletries and hairdryers
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

Chinese (Mandarin), English

Sustainability

Sustainability practices

At least 10% of profits reinvested in community and sustainability
Comprehensive food waste policy
Energy-saving switches
Housekeeping on request
Change of bedsheets on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 182 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden Roof Top Loung
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free babysitting
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 182 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Does Sofitel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of 19 Mar,2024, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 7 Apr,2024 start from S$173.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Hangzhou Westlake?

Self-parking is free at this property.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; check-in end time: noon.

What time is check-out at Sofitel Hangzhou Westlake?

Checkout is at noon.

Does Sofitel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Sofitel Hangzhou Westlake located?

This family-friendly Hangzhou hotel is located on the Strip, steps away from West Lake, China Academy of Art and Xihu Tiandi. Westlake Yintai Commercial Center and Liulang Wenying Park are also within 15 minutes. Ding'an Road Station is 7 minutes by foot and Wushan Square Station is 11 minutes.

Sofitel Hangzhou Westlake Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 157 out of 390 reviews" "
Rating 8 - Good. 158 out of 390 reviews" "
Rating 6 - Okay. 39 out of 390 reviews" "
Rating 4 - Poor. 27 out of 390 reviews" "
Rating 2 - Terrible. 9 out of 390 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near West lake
Stayed 1 night in Nov 2023

8/10 Good

Luwei

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jianlong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kentaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back
Stayed 3 nights in Aug 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were more than accommodating. They helped make my stay enjoyable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Stayed 2 nights in May 2023

10/10 Excellent

Huang

Stayed 1 night in Jun 2023

8/10 Good

Ying

Stayed 1 night in May 2023