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Sofitel Hangzhou Westlake

Star Rating
5 out of 5
Photo gallery

Reviews

4.0 / 5Very Good
331 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    China Academy of Art
    5 min walk
  • Popular Location
    Wushan Night Market
    19 min walk
  • Popular Location
    Zhejiang University First Affiliated Hospital
    2 min drive
  • Airport
    Hangzhou (HGH-Xiaoshan Intl.)
    21 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Luxury Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Luxury Room

    Room Amenities

    • Sleeps 3
    • 2 Single Beds
    More details
  • Superior Room

    Room Amenities

    • Sleeps 3
    • 2 Single Beds
    More details
  • Junior Suite

    Room Amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details
  • Luxury Room (Club Sofitel Access)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Luxury Room, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Luxury Room, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Suite (Prestige)

    Room Amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details

About this area

Hangzhou

Sofitel Hangzhou Westlake is located on a lake and in a walkable area with good shopping. Broken Bridge and Wushan Square are local landmarks, and some of the area's attractions include Xihu Tiandi and Hangzhou Zoo. Travelling with kids? Consider Hangzhou Botanical Garden and Song Dynasty Town. Our guests appreciate the hotel's convenience for public transport: Ding'an Road Station is 7 minutes by foot and Longxiangqiao Station is 14 minutes.

4.7/5 guest location rating

Guests like it for

  • Walkable (99 reviews)
  • Convenient (68 reviews)
  • Safe (62 reviews)

What's nearby

  • Popular Location
    China Academy of Art - 5 min walk
  • Popular Location
    Wushan Night Market - 19 min walk
  • Popular Location
    Zhejiang University First Affiliated Hospital - 2 min drive
  • Popular Location
    Broken Bridge - 3 min drive
  • Popular Location
    Three Pools Mirroring the Moon - 4 min drive

Getting around

  • Hangzhou Station - 5 min drive
  • Ding'an Road Station - 7 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive

Restaurants

  • Where to eat
  • Yong Jin Ge – Serves lunch and dinner.
  • Kwee Zeen – Restaurant. Serves breakfast, lunch and dinner.
  • Le Bar – Pub.
  • Club lounge – Bar.

About this property

Sofitel Hangzhou Westlake

Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 200 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts such as premium bedding and pillow menus. Guests will also find 24-hour room service, fridges and minibars.
Sofitel Hangzhou Westlake offers 200 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and a hairdryer.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
In addition to a full-service spa, Sofitel Hangzhou Westlake features an indoor pool and a fitness centre. Dining is available at one of the hotel's 3 restaurants, and guests can grab a coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.
This 5-star property offers access to a business centre and a limo/town car service. This luxury hotel also offers a rooftop terrace, spa services and tour or ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self-parking is available on-site.
Sofitel Hangzhou Westlake is a smoke-free property.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Touch Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.

Policies

Check-in

Check-in between 2 PM - noon
Express check-in

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.

We should mention

Pool access available from 6:30 AM to 10:00 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Westlake Hotel
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: CNY 182 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool

Family friendly

  • Dry-cleaning service
  • Free babysitting/childcare
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • LCD TV
  • satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Nearby things to do

Activities

Where to eat

4.0

Very Good

5 - Excellent
119
4 - Good
144
3 - Okay
37
2 - Mediocre
25
1 - Poor
6
4.2
Cleanliness
4.2
Service and Staff
3.9
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Everyone is helpful and friendly. They take very good care of me from the moment I arrive until they put me in a taxi to head to my next destination. One of the most pleasant stays. The manager Raymond always takes care of me. Thank you Raymond for your hospitality.

Stayed 4 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful staff, excellent service, beautiful hotel, fantastic artwork in every part of the hotel. Loved it.

Stayed 3 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to the lake. Comfortable stay after a day out. Staff are generally friendly.

Stayed 2 nights in Oct 2019

3/5

    It was close to West Lake. They locate us in a small room, with dirty carpet and old furniture. The fan in air conditioner made a horrible noise in the middle of night, I could get a good sleep. We requested a room change which was accepted

    Stayed 3 nights in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Good location and nice room a little dated but clean with the best most comfortable bed ever!

    Stayed 3 nights in Sep 2019

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