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Sofitel Hangzhou Westlake

Photo gallery for Sofitel Hangzhou Westlake

1 bedroom, premium bedding, down duvets, minibar
Indoor pool
1 bedroom, premium bedding, down duvets, minibar
Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar

Overview of Sofitel Hangzhou Westlake

UNESCO Sustainable Travel Pledge

Sofitel Hangzhou Westlake

5.0 star property

4.1/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

Explore the area

  • Popular LocationXihu Tiandi3 min walk
  • Popular LocationChenghuang Pavilion18 min walk
  • Popular LocationWushan Night Market19 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)21 min drive

Room options

About this area


Located on the riverwalk, Sofitel Hangzhou Westlake is in Shangcheng neighbourhood and is connected to a shopping centre. Museum of Traditional Chinese Medicine and Zhu Bingren Bronze Art Museum are cultural highlights, and some of the area's landmarks include Qinghefang Old Street and Chenghuang Pavilion. Travelling with kids? Consider Xihu Tiandi, or check out an event or a game at Huanglong Stadium. Take the opportunity to explore the area for water adventures such as boat tours. Guests appreciate the hotel's convenience for public transportation: Ding'an Road Station is 7 minutes on foot and Longxiangqiao Station is 14 minutes.

What's nearby

  • China Academy of Art - 2 min walk
  • Xihu Tiandi - 3 min walk
  • Wushan Square - 12 min walk
  • Chenghuang Pavilion - 18 min walk
  • Wushan Night Market - 19 min walk

Getting around

  • Hangzhou Station - 5 min drive
  • Ding'an Road Station - 7 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive

About this property

Sofitel Hangzhou Westlake

5-star luxury hotel located in Shangcheng
A round-trip airport shuttle, a rooftop terrace and a coffee shop/cafe are just a few of the amenities provided at Sofitel Hangzhou Westlake. Treat yourself to a body wrap, hydrotherapy or a body scrub at Touch Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • Smoke-free property, a porter/bellboy and a 24-hour front desk
  • Guest reviews speak highly of the location
Room features
All 200 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Down duvets and rollaway/extra beds (surcharge)
  • Designer toiletries and hairdryers
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: CNY 182 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Yong Jin Ge
  • Kwee Zeen
  • Le Bar
  • Club lounge
  • Sky Garden Roof Top Loung

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free babysitting
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)


  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms


  • BBQ grill(s)
  • Garden
  • Rooftop terrace


  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)


  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge


  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties



Check-in from 2 PM - noon
Express check-in available


Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

Pool access available from 6:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool. Pool access is from 6:30 AM to 10:00 PM.

How much does it cost to stay at ?

As of 6 Dec,2022, prices found for a 1-night stay for 2 adults at on 1 Jan,2023 start from S$160.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Hangzhou Westlake?

Self-parking is free at this property.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in is from 2 PM - noon.

What time is check-out at Sofitel Hangzhou Westlake?

Checkout is at noon.

Does Sofitel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Sofitel Hangzhou Westlake located?

This family-friendly Hangzhou hotel is located on the Strip, steps away from West Lake, China Academy of Art and Xihu Tiandi. Westlake Yintai Commercial Center and Liulang Wenying Park are also within 15 minutes. Ding'an Road Station is 7 minutes by foot and Longxiangqiao Station is 14 minutes.

Overall score and ratings


Very good

Rating 5 - Excellent. 141 out of 371 reviews" "
" "5 - Excellent 38%
Rating 4 - Good. 156 out of 371 reviews" "
" "4 - Good 42%
Rating 3 - Okay. 37 out of 371 reviews" "
" "3 - Okay 10%
Rating 2 - Poor. 28 out of 371 reviews" "
" "2 - Poor 8%
Rating 1 - Terrible. 9 out of 371 reviews" "
" "1 - Terrible 2%




Staff & service




Property conditions & facilities



5/5 Excellent

Stayed 4 nights in Jun 2021

5/5 Excellent

Liked: Staff & service
Stayed 2 nights in Jun 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Great location, very helpful staff. Virus means breakfast is limited but still very good. Right by the lake, wonderful. Good English spoken. Room great too. Walking distance to lake,pagoda, shops. Thoroughly recommend.
Stayed 2 nights in Apr 2020

2/5 Poor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.
Stayed 1 night in Jan 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.
Stayed 7 nights in Dec 2019

5/5 Excellent

Wen Kai Jon
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

5/5 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is helpful and friendly. They take very good care of me from the moment I arrive until they put me in a taxi to head to my next destination. One of the most pleasant stays. The manager Raymond always takes care of me. Thank you Raymond for your hospitality.
Stayed 4 nights in Nov 2019