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Sofitel Hangzhou Westlake

Photo gallery for Sofitel Hangzhou Westlake

Primary image
Indoor pool
1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar

Overview of Sofitel Hangzhou Westlake

UNESCO Sustainable Travel Pledge

Sofitel Hangzhou Westlake

5.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

Explore the area

  • Popular LocationXihu Tiandi3 min walk
  • Popular LocationChenghuang Pavilion18 min walk
  • Popular LocationWushan Night Market19 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)21 min drive

Choose dates to view prices

About this area

Hangzhou

Located on the riverwalk, Sofitel Hangzhou Westlake is in Xihu neighbourhood and is connected to a shopping centre. Museum of Traditional Chinese Medicine and Museum of Traditional Chinese Medicine are cultural highlights, and some of the area's landmarks include Qinghefang Old Street and Chenghuang Pavilion. Travelling with kids? Consider Xihu Tiandi, or check out an event or a game at Huanglong Stadium. Take the opportunity to explore the area for water adventures such as boat tours. Guests appreciate the hotel's convenience for public transportation: Ding'an Road Station is 7 minutes on foot and Longxiangqiao Station is 14 minutes.

What's nearby

  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Wushan Square - 12 min walk
  • Chenghuang Pavilion - 18 min walk
  • Wushan Night Market - 19 min walk

Getting around

  • Hangzhou Station - 5 min drive
  • Ding'an Road Station - 7 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive

Restaurants

  • Restaurants on site
  • Yong Jin Ge
  • Kwee Zeen
  • Le Bar
  • Club lounge

About this property

Sofitel Hangzhou Westlake

5-star luxury hotel connected to a shopping centre in Xihu
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 200 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts such as premium bedding and pillow menus. Other amenities available to guests include 24-hour room service, fridges and minibars.
Sofitel Hangzhou Westlake offers 200 accommodations with minibars and a safe. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Touch Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: CNY 182 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free babysitting
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - noon
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

Pool access available from 6:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 141 out of 369 reviews
5 - Excellent 38%
Rating 4 - Good. 156 out of 369 reviews
4 - Good 42%
Rating 3 - Okay. 37 out of 369 reviews
3 - Okay 10%
Rating 2 - Poor. 27 out of 369 reviews
2 - Poor 7%
Rating 1 - Terrible. 8 out of 369 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Stayed 4 nights in Jun 2021

5/5 Excellent

Liked: Staff & service
Stayed 2 nights in Jun 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Great location, very helpful staff. Virus means breakfast is limited but still very good. Right by the lake, wonderful. Good English spoken. Room great too. Walking distance to lake,pagoda, shops. Thoroughly recommend.
Stayed 2 nights in Apr 2020

2/5 Poor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.
Stayed 7 nights in Dec 2019