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West Lake Hillview International Hotel

4.5 star property
Luxury hotel with fitness centre and sauna

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Photo gallery for West Lake Hillview International Hotel

Restaurant
LCD TV
Lobby
Deep-soaking bathtub
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast available
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Royal Suite

Living area

Royal Suite

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Hill View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Deluxe Room, Hill View

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 58 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Living area

Suite

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Room, Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Room, Mountain View

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Garden view room

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Romantic Room

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Hill View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room, Hill View

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Cozy 2-bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Queen Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Queen Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Cozy Queen Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Yuhuang Multi-level Suite

Minibar, blackout curtains, cots/infant beds, free wired Internet

Yuhuang Multi-level Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room With Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Superior Twin Room With Mountain View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Family Friendly Room (Bathtub)

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy Family Friendly Room (Bathtub)

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior King Room With Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Superior King Room With Mountain View

  • Sleeps 2
  • 2 Single Beds
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About the area

Map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001

What's nearby

  • Hangzhou Zoo - 2 min drive - 2.2 km
  • West Lake - 3 min drive - 2.4 km
  • Wushan Night Market - 6 min drive - 5.8 km
  • Lingyin Temple - 8 min drive - 7.7 km
  • Zhejiang University Yuquan Campus - 9 min drive - 8.0 km

Getting around

  • Wushan Square Station - 3 min drive
  • Hangzhou Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive

Restaurants

  • ‪浙里本味 - ‬4 min drive
  • ‪西湖风味菜馆 - ‬12 min walk
  • ‪南山人家 - ‬2 min drive
  • ‪秋雨咖啡屋 - ‬2 min drive
  • ‪花中城藕香居大酒店 - ‬1 min drive

About this property

West Lake Hillview International Hotel

Luxury boutique hotel near West Lake
A free breakfast buffet, an airport shuttle and a rooftop terrace are just a few of the amenities provided at West Lake Hillview International Hotel. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Stay connected with free in-room wired Internet, and guests can find other amenities, such as shopping on-site and a garden.
You'll also enjoy the following perks during your stay:
  • Swimming pool
  • Free self-parking
  • Breakfast (surcharge), train station pick-up service and massage treatment rooms
  • 1 meeting room, wedding services and concierge services
Room features
All 189 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free Internet and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries
  • LCD TVs with digital channels
  • Children's slippers and phones

Similar properties

3 restaurants, breakfast served

Sofitel Hangzhou Westlake

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very good, 451 reviews
The price is S$146
includes taxes & fees
24 Jun - 25 Jun
Sofitel Hangzhou Westlake

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Airport shuttle available
  • Train station pick-up shuttle (surcharge)
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: CNY 50 per person
  • A bar/lounge

Restaurants on site

  • Western Restaurant

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Library
  • Pool
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Lift

More

  • 5 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot

Bathroom

  • Children's slippers
  • Free toiletries
  • Private bathroom
  • Soap

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Breakfast fee: from approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

Does West Lake Hillview International Hotel have a pool?

Yes, this property has a pool.

Is West Lake Hillview International Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at West Lake Hillview International Hotel?

Self-parking is free at this property.

What time is check-in at West Lake Hillview International Hotel?

Check-in begins at 2 PM.

What time is check-out at West Lake Hillview International Hotel?

Checkout is at 12:30 PM.

Where is West Lake Hillview International Hotel located?

Located in Xihu, this luxury hotel is 0.8 mi (1.4 km) from Manlong Guiyu Park and 1.4 mi (2.2 km) from West Lake. Siyan Well and China National Silk Museum are also within 1 mile (2 km).

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West Lake Hillview International Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 40 reviews
Rating 8 - Good. 15 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
Stayed 2 nights in Nov 2024
This review was submitted before 2018 and has not been verified.

6/10

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
This review was submitted before 2018 and has not been verified.

10/10

This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

8/10

IT is a nice hotel with excellent rooms.
This review was submitted before 2018 and has not been verified.

2/10

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better
This review was submitted before 2018 and has not been verified.

8/10

今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。
This review was submitted before 2018 and has not been verified.

8/10

Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.
This review was submitted before 2018 and has not been verified.

8/10

En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.
This review was submitted before 2018 and has not been verified.

8/10

酒店白色地毯大脏，其他方面都很好。
This review was submitted before 2018 and has not been verified.

8/10

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
This review was submitted before 2018 and has not been verified.

2/10

最低のホテルです。 今後は使用しないことをお勧めします。 従業員のミスを、お客様に負担させます。 そして、最後には無料にすることで、謝罪の言葉もありません 本当に、このホテルには星がついているのかも不安に思います 最後に本当に不愉快な思いをさせて頂きます そして、予定の仕事にも遅れる事になりました。 本当に最低なホテルです。 最後に少しでも、謝って頂ければ気分も晴れたと思います。 しかし、無料にしますの言葉だけでした。 さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。 本当に、ホテルを名誉棄損で訴えたいぐらです。 中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです 泊まらない事をお勧めします。
This review was submitted before 2018 and has not been verified.

2/10

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

8/10

全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!
This review was submitted before 2018 and has not been verified.

10/10

This review was submitted before 2018 and has not been verified.

2/10

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
This review was submitted before 2018 and has not been verified.

10/10

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
This review was submitted before 2018 and has not been verified.

8/10

Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.
This review was submitted before 2018 and has not been verified.

10/10

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
This review was submitted before 2018 and has not been verified.

8/10

酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值 ，好值得推薦給其他人。
This review was submitted before 2018 and has not been verified.

10/10

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .
This review was submitted before 2018 and has not been verified.

10/10

The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.
This review was submitted before 2018 and has not been verified.

4/10

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!
This review was submitted before 2018 and has not been verified.

4/10

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.