Wyndham Grand Plaza Royale Hangzhou

Photo gallery for Wyndham Grand Plaza Royale Hangzhou

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Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Wyndham Grand Plaza Royale Hangzhou

Wyndham Grand Plaza Royale Hangzhou

4.5 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
No 555 Fengqi Road, Hangzhou, Zhejiang, 310006

Explore the area

  • Popular LocationWest Lake10 min walk
  • Popular LocationBroken Bridge11 min walk
  • Popular LocationHangzhou Tower Shopping Mall19 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)23 min drive

Choose dates to view prices

About this area

Hangzhou

Wyndham Grand Plaza Royale Hangzhou is located in Xihu, a neighbourhood in Hangzhou, and is in a shopping district and on a lake. Broken Bridge and Wulin Square are notable landmarks, and the area's natural beauty can be seen at West Lake and Hangzhou Botanical Garden. Don't miss out on a visit to Song Dynasty Town. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • West Lake - 10 min walk
  • Broken Bridge - 11 min walk
  • Baochu Pagoda - 16 min walk
  • Wulin Square - 18 min walk
  • Hangzhou Tower Shopping Mall - 19 min walk

Getting around

  • Hangzhou Station - 6 min drive
  • Fengqi Road Station - 6 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 23 min drive

About this property

Wyndham Grand Plaza Royale Hangzhou

4.5-star luxury hotel in the heart of Xihu
At Wyndham Grand Plaza Royale Hangzhou, you can look forward to a rooftop terrace, a shopping centre on site and a coffee shop/cafe. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • Buffet breakfast (surcharge), free newspapers and smoke-free property
  • Luggage storage, a ballroom and meeting rooms
  • Guest reviews give good marks for the helpful staff, overall condition and location
Room features
All 293 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and air conditioning. Guest reviews speak positively of the size rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, down duvets and free cots/infant beds
  • Bathrooms with designer toiletries and shower/bath combinations
  • 37-inch LCD TVs with cable channels
  • Balconies or patios, fridges and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of Count on Us (Wyndham)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AMโ€“10:30 AM: CNY 158 for adults and CNY 79 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Sauna
  • Shopping centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (7560 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 308.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 158 for adults and CNY 79 for children (approximately)
  • Rollaway bed fee: CNY 308.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Wyndham Grand Plaza Royale Hangzhou
Wyndham Royale
Wyndham Royale Hotel
Wyndham Royale Hotel Hangzhou Grand Plaza
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hotel
Wyndham Grand Plaza Royale
Wyndham Plaza Royale Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hangzhou Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

Frequently asked questions

Is Wyndham Grand Plaza Royale Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 20 Aug,2022, prices found for a 1-night stay for 2 adults at on 27 Aug,2022 start from S$238.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Wyndham Grand Plaza Royale Hangzhou?

Self-parking is free at this property.

What time is check-in at Wyndham Grand Plaza Royale Hangzhou?

Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Wyndham Grand Plaza Royale Hangzhou?

Checkout is at noon.

Where is Wyndham Grand Plaza Royale Hangzhou located?

Located in Xihu, this luxury hotel is within a 15-minute walk of West Lake and Broken Bridge. Wulin Square and Wushan Night Market are also within 2 mi (3 km). Fengqi Road Station is 6 minutes by foot and Wulin Square Station is 15 minutes.

Can I cancel my reservation for free at Wyndham Grand Plaza Royale Hangzhou and receive a full refund?

Yes, Wyndham Grand Plaza Royale Hangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Wyndham Grand Plaza Royale Hangzhou cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 190 out of 301 reviews
5 - Excellent 63%
Rating 4 - Good. 85 out of 301 reviews
4 - Good 28%
Rating 3 - Okay. 16 out of 301 reviews
3 - Okay 5%
Rating 2 - Poor. 8 out of 301 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 301 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

2.0/5

Eco-friendliness

3/5 Okay

Stayed 2 nights in Apr 2021

5/5 Excellent

Stayed 3 nights in Apr 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.
Stayed 3 nights in Jan 2020

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.
Stayed 1 night in Jan 2020

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing โ˜น๏ธ Then when I got to my room with all my luggage. The room key did not work.
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.
Stayed 1 night in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice hotel.
Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???
Stayed 1 night in Nov 2019

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. ๐Ÿ˜ฉ๐Ÿ˜ฉ๐Ÿ˜ฉ, Out of cream at coffee shop???
Stayed 5 nights in Nov 2019