Harbour Day Spa

Booked the most expensive 3-bedroom option (c. 30% premium for 5 nights), supposedly with full ocean views (not the cheaper "partial ocean views" option) and was described as "superior/renovated". Apartment 40 was what we were given. Have stayed here a lot. Almost certain we have stayed in apartment 40 on the cheaper rate before (and not liked it due to poor views and VERY dated furniture). This was why I paid for the upgraded 3-bed; but we DID NOT GET what was paid for. Some problems: - clumps of black hair on the floor I had to clean up on arrival - carpets from the ~90s, stained and worn - bedding from the 80s, at least style-wise. - 90s bathrooms had broken/loose plastic shower fittings, cheap and nasty shower bases, VERY old tiles, tapware etc with very old and poor shower heads etc - level 8 with limited ocean and no beach view - old and small "main" TV with low resolution, screen defects (lines down the screen) and no remote to adjust settings. - no ability to use the speakers to play music or the DVD to play movies because all remotes have been locked away - terrible and insufficient cheap utensils - no oven mit resulted in burns - "non-stick" cookware, old and flaking off teflon - one rack for the oven so had to cook one pizza at a time! Will be requesting the partial refund for being given an un-renovated apartment with partial ocean views. Would have been happy had I paid the cheaper rate for the cheaper apartment I was allocated.

Great location Great ocean view A bit noisy with building works in front but we knew this so was what was expected