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The Star Grand at The Star Gold Coast

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Exterior detail
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Superior Deluxe King Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast

5.0 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services
Map
8 Casino Drive, Broadbeach, QLD, 4218

Explore the area

  • Popular LocationGold Coast Convention and Exhibition Centre7 min walk
  • Popular LocationThe Oasis8 min walk
  • Popular LocationPacific Fair Shopping Centre9 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)34 min drive

Room options

About this area

Gold Coast

Located near the beach, The Star Grand at The Star Gold Coast is in Broadbeach neighbourhood and is connected to the convention centre. Pacific Fair Shopping Centre and Cavill Avenue are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Slingshot and Currumbin Wildlife Sanctuary. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Metricon Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • Gold Coast Convention and Exhibition Centre - 7 min walk
  • The Oasis - 8 min walk
  • Pacific Fair Shopping Centre - 9 min walk
  • SkyPoint Observation Deck - 9 min drive
  • Timezone - 11 min drive

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 19 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 33 min drive

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel located in Broadbeach
You can look forward to a poolside bar, a terrace and shopping on site at The Star Grand at The Star Gold Coast. For some rest and relaxation, visit the 2 hot tubs. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature Italian cuisine and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Self-parking (surcharge), express check-out and a front desk safe
  • Meeting rooms, concierge services and free newspapers
  • A ballroom, smoke-free property and a lift
  • Guest reviews speak highly of the location
Room features
All 592 rooms feature comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
Extra amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with designer toiletries and hairdryers
  • 65-inch LCD TVs with premium channels
  • Electric kettles, heating and daily housekeeping

Languages

Chinese (Mandarin), English, French, German, Indonesian, Irish, Italian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (AUD 20 per stay)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Cucina Vivo
  • Kiyomi
  • Garden Kitchen & Bar
  • Nineteen at The Star
  • Imperial at The Star

Things to do

  • 2 hot tubs
  • Fitness centre
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.

Payment types at the property

Important information

Optional extras

  • Self-parking fee: AUD 20 per stay
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

Frequently asked questions

Does The Star Grand at The Star Gold Coast have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM to 9 PM.

How much does it cost to stay at ?

As of 5 Dec,2022, prices found for a 1-night stay for 2 adults at on 6 Dec,2022 start from S$247.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Star Grand at The Star Gold Coast pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Star Grand at The Star Gold Coast?

Self-parking is available for AUD 20 per stay. Limited spots are available.

What time is check-in at The Star Grand at The Star Gold Coast?

Check-in begins at 3:00 PM.

What time is check-out at The Star Grand at The Star Gold Coast?

Checkout is at 11 AM.

Where is The Star Grand at The Star Gold Coast located?

Located in Broadbeach, this luxury hotel is 0.5 mi (0.8 km) from Pacific Fair Shopping Centre, and within 3 mi (5 km) of Surfers Paradise Beach and Cavill Avenue. Timezone and Slingshot are also within 3 mi (5 km). Broadbeach South Light Rail Station is 8 minutes by foot and Florida Gardens station is 23 minutes.

Can I cancel my reservation for free at The Star Grand at The Star Gold Coast and receive a full refund?

Yes, The Star Grand at The Star Gold Coast offers free cancellation on select room rates, because flexibility matters! Please refer to The Star Grand at The Star Gold Coast cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 640 out of 1116 reviews" "
" "5 - Excellent 57%
Rating 4 - Good. 264 out of 1116 reviews" "
" "4 - Good 24%
Rating 3 - Okay. 111 out of 1116 reviews" "
" "3 - Okay 10%
Rating 2 - Poor. 56 out of 1116 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 45 out of 1116 reviews" "
" "1 - Terrible 4%

4.5/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Juanita
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfy. Pool area a good size

3/5 Okay

kapene
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check in was terrible. Very slow and then after we finally did check in we had to wait another 30mins because the room wasnโ€™t ready, we werenโ€™t the only ones either. Everything else was very good, just not a good introduction to your stay.
Stayed 1 night in Nov 2022

3/5 Okay

Nigel
Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Room was outstanding. Valet parking also outstanding. Then went to check in.wow 40 minutes later with a lack of staff serving was not a very great start. The line was enormous. 5 people on computers but only 2 actually serving customers. Once thru that mess we had a very pleasant stay.
Stayed 1 night in Nov 2022

5/5 Excellent

Deborah
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff very helpful, great affordable food options, easy accessable parking and was free.
Stayed 3 nights in Oct 2022

5/5 Excellent

Mary Ann
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable. Lots of restaurants but they werent always open.
Stayed 5 nights in Oct 2022

5/5 Excellent

Lisa
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position
Stayed 1 night in Oct 2022

5/5 Excellent

Benjamin
Liked: Cleanliness, amenities, property conditions & facilities
asdf
Stayed 1 night in Oct 2022

3/5 Okay

CRAIG
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to local restaurants and conferance centre. No mini bar or bottled water supplied to room, Not very well soundproofed rooms as could hear noise from neighbouring rooms and in hallway at all hours. Tv in room turned off or would freeze multiple times while trying to watch, no directions as to layout of resort regarding exits to local shops and restaurants. 5 star rating of hotel does not warrant the exorbitant cost of the rooms.
Stayed 4 nights in Sep 2022

4/5 Good

Brian
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The casino is nice but for the money we paid it was a bit dated and the fridge in our room wasnโ€™t working properly and the food we put it there mainly fruit went off because the fridge wasnโ€™t working properly other than that it was a good stay
Stayed 2 nights in Sep 2022

2/5 Poor

Lisa
Travelled with family and small children