voco Gold Coast, an IHG Hotel

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2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
Standard Room, 1 King Bed, City View | View from room

Overview of voco Gold Coast, an IHG Hotel

voco Gold Coast, an IHG Hotel

4.5 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationSkyPoint Observation Deck1 min walk
  • Popular LocationCavill Avenue9 min walk
  • Popular LocationSlingshot16 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)35 min drive

Choose dates to view prices

About this area

Gold Coast

Located near the beach, voco Gold Coast, an IHG Hotel is in Surfers Paradise neighbourhood and is connected to the convention centre. Cavill Avenue and Chevron Renaissance are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Wet'n'Wild Gold Coast and Warner Bros. Movie World. Don't miss out on a visit to Currumbin Wildlife Sanctuary. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. Guests love the hotel's central location.

What's nearby

  • SkyPoint Observation Deck - 1 min walk
  • Cavill Avenue - 9 min walk
  • Capri on Via Roma - 10 min walk
  • Infinity Attraction - 12 min walk
  • Slingshot - 16 min walk

Getting around

  • Florida Gardens station - 15 min walk
  • Varsity Lakes Station - 19 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 34 min drive

About this property

voco Gold Coast, an IHG Hotel

4.5-star luxury hotel in the heart of Surfers Paradise
Take advantage of a terrace, a coffee shop/cafe and a garden at voco Gold Coast, an IHG Hotel. Indulge in a facial, a hot stone massage and a body scrub at L Aqua Day Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature brunch and happy hour. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and a front desk safe
  • Wedding services, multilingual staff and concierge services
  • Smoke-free property, a porter/bellboy and a gift shop
  • Guest reviews speak highly of the central location, helpful staff and first-rate property condition
Room features
All 389 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as Laptop workspace and climate-controlled air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

Arabic, Chinese (Mandarin), English, Filipino, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10 AM: AUD 29.5 for adults and AUD 15 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Waves Buffet Restaurant
  • Cliffords Grill & Lounge
  • Social House

Things to do

  • 2 outdoor pools
  • Fitness centre
  • Full-service spa
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's toys
  • Laundry facilities
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • LCD TV
  • Premium channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

93% of travellers were happy with check-in
Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

Does voco Gold Coast, an IHG Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 6:00 AM to 9:00 PM.

How much does it cost to stay at ?

As of 26 Sept,2022, prices found for a 1-night stay for 2 adults at on 26 Oct,2022 start from S$181.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is voco Gold Coast, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at voco Gold Coast, an IHG Hotel?

Self-parking is available for AUD 20 per night. Limited spots are available.

What time is check-in at voco Gold Coast, an IHG Hotel?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at voco Gold Coast, an IHG Hotel?

Checkout is at 10 AM. Late checkout is available for a fee (amount may vary, subject to availability).

Where is voco Gold Coast, an IHG Hotel located?

Located in Surfers Paradise, this luxury hotel is within a 10-minute walk of SkyPoint Observation Deck, Surfers Paradise Beach and Cavill Avenue. Chevron Renaissance and Pacific Fair Shopping Centre are also within 3 mi (5 km). Florida Gardens station is 15 minutes by foot.

Can I cancel my reservation for free at voco Gold Coast, an IHG Hotel and receive a full refund?

Yes, voco Gold Coast, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to voco Gold Coast, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 558 out of 1005 reviews
5 - Excellent 56%
Rating 4 - Good. 300 out of 1005 reviews
4 - Good 30%
Rating 3 - Okay. 97 out of 1005 reviews
3 - Okay 10%
Rating 2 - Poor. 33 out of 1005 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 1005 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Sara
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location . Amazing view of ocean from our room . Staff friendly . Very clean
Stayed 3 nights in Sep 2022

4/5 Good

Praveen, Brisbane
Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually I was selected ocean view but they will give a city view
Stayed 1 night in Sep 2022

2/5 Poor

Igor
Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was next to the lift so that was noisy. Check in staff were short and ready to go home. Good location near the beach and tram stop. Room was in good condition.
Stayed 1 night in Aug 2022

3/5 Okay

Saagrika, Clyde
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, really nice of them to have a bottle of bubbly for my husbandโ€™s birthday. Only downside was I called about 3 times to pre book parking and they didnโ€™t note it down so we didnโ€™t have any parking which was frustrating. Had to park at a shopping centre which wasnโ€™t that close to the hotel. Just disappointed about that.
Stayed 1 night in Aug 2022

3/5 Okay

Amrutha
Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was nice and clean but we were quite disappointed about not having basic facilities like drinking water. (The receptionist asked us to drink from bathroom tap). I mean honestly that's a disgusting thing to do! Some of the milk capsules were spilt milk and I had to chuck the coffee and drink from outside...Apart from these, everything else was pretty good!! Safe, convenient and close to amenities. Thank you
Stayed 3 nights in Aug 2022

5/5 Excellent

BENJAMIN
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Aug 2022

3/5 Okay

Heather
Travelled with family
Liked: Cleanliness, property conditions & facilities
I was disappointed in Cliffordโ€™s Grill as they ran out of steak at 7pm , which seems ridiculous for a grill restaurant. The towels were thin and were worn , disappointing as we have stayed there before and it had been excellent.
Stayed 1 night in Aug 2022

5/5 Excellent

Zhehua
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, it is easy to go anywhere.
Stayed 3 nights in Jul 2022

5/5 Excellent

Ala
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean. The hotel looks new and provide excellent service. Located near to everything.
Stayed 7 nights in Aug 2022

3/5 Okay

Song
Travelled with family and small children
Liked: Staff & service, amenities
cleanliness and not prompt in clearing the room trash.
Stayed 5 nights in Aug 2022