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voco Gold Coast, an IHG Hotel

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Exterior
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
Premium bedding, in-room safe, desk, laptop workspace

Overview of voco Gold Coast, an IHG Hotel

voco Gold Coast, an IHG Hotel

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationSurfers Paradise Beach5 min walk
  • Popular LocationCavill Avenue9 min walk
  • Popular LocationSlingshot16 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)39 min drive

Room options

About this area

Gold Coast

Located near the beach, voco Gold Coast, an IHG Hotel is in Surfers Paradise neighbourhood and is connected to the convention centre. Cavill Avenue and Chevron Renaissance are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Currumbin Wildlife Sanctuary and Wet'n'Wild Gold Coast. Don't miss out on a visit to Warner Bros. Movie World. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. Guests love the hotel's central location.

What's nearby

  • SkyPoint Observation Deck - 1 min walk
  • Surfers Paradise Beach - 5 min walk
  • Cavill Avenue - 9 min walk
  • Centro Surfers Paradise - 9 min walk
  • Slingshot - 16 min walk

Getting around

  • Florida Gardens station - 15 min walk
  • Varsity Lakes Station - 20 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 39 min drive

Restaurants

  • SkyPoint Observation Deck - 3 min walk
  • Bistro Lamp - 3 min walk
  • Amin's Kitchen - 4 min walk
  • Cocohut Taste of Thailand - 5 min walk
  • Govindas Surfers Paradise - 6 min walk

About this property

voco Gold Coast, an IHG Hotel

4.5-star luxury hotel located in Surfers Paradise
Located close to SkyPoint Observation Deck and Surfers Paradise Beach, voco Gold Coast, an IHG Hotel provides a terrace, a cafe and a garden. Indulge in a body treatment, a facial and a body scrub at L Aqua Day Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature brunch and happy hour. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and concierge services
  • A 24-hour front desk, 9 meeting rooms and ATM/banking services
  • Tour/ticket information, a porter/bellboy and a lift
  • Guest reviews speak highly of the central location, helpful staff and first-rate property condition
Room features
All 389 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

Arabic, Chinese (Mandarin), English, Filipino, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 29.5 for adults and AUD 15 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Waves Buffet Restaurant
  • Cliffords Grill & Lounge
  • Social House

Things to do

  • 2 outdoor pools
  • Fitness centre
  • Full-service spa
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's toys
  • Laundry facilities
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • LCD TV
  • Premium channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

Does voco Gold Coast, an IHG Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 6:00 AM to 9:00 PM.

How much does it cost to stay at ?

As of 6 Feb,2023, prices found for a 1-night stay for 2 adults at on 20 Feb,2023 start from S$169.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is voco Gold Coast, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at voco Gold Coast, an IHG Hotel?

Self-parking is available for AUD 20 per night. Limited spots are available.

What time is check-in at voco Gold Coast, an IHG Hotel?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at voco Gold Coast, an IHG Hotel?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is voco Gold Coast, an IHG Hotel located?

Located in Surfers Paradise, this luxury hotel is within a 10-minute walk of SkyPoint Observation Deck, Surfers Paradise Beach and Cavill Avenue. Chevron Renaissance and The Star Gold Coast are also within 2 mi (3 km). Florida Gardens station is 15 minutes by foot.

Can I cancel my reservation for free at voco Gold Coast, an IHG Hotel and receive a full refund?

Yes, voco Gold Coast, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to voco Gold Coast, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1036 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 307 out of 1036 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 107 out of 1036 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 40 out of 1036 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 17 out of 1036 reviews" "
" "2 - Terrible 2%

8.9/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel in a convenient location.
Stayed 9 nights in Jan 2023

10/10 Excellent

Kershia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
👍
Stayed 4 nights in Jan 2023

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the beach. It had a very nice breakfast buffet. It didn’t appear that the pool was cleaned. It should be cleaned regularly.
Stayed 12 nights in Jan 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. On site parking. Great dining options.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and hot tub were great! Room was great with ocean view. Breakfast was great with so many different choices. Room service food was excellent, along with dinner at Clifford’s which I had on my birthday. Thank you for the champagne for my birthday and the birthday card!

8/10 Good

sheryl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
After trying to get a room that met our requirements, third attempt George stepped in and saved the day. Even accompanied us to make sure it was suitable and in the end it was perfect for our needs .

10/10 Excellent

Minoli

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Voco is a great hotel.. loved it.. the breakfast buffet was nice too..

6/10 Okay

Sreenivas

Business traveller
Easy access to transport and Surfers Paradise Would have been good if Steam Room, Sauna Room etc amenities are available.

4/10 Poor

Marion

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel has had a renovation that is reflected in the main foyer area and restaurants / cafe. The rooms on the other hand do not reflect the star rating. They are in desperate need of TLC. They were not clean at all although they said it was a 'deep clean' which it clearly wasn't. I had a severe breakout of allergies due to the uncleanliness. The pool also had a large amount of algae build up around the boarder of the pool edge and on the bottom of the pool. Could easily have used a robotic cleaner to get rid of that instead had someone wipe down the algae and rinse it off in the pool and within a short period had families swimming in the filth. Not a great look for a hotel with this star rating. I would choose elsewhere next time. Would’nt stay here again. There were other better choices close by.

8/10 Good

Theo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but the room is to small