The pools where great, access to theme park was rediculously long ramp, no easy quick access for elderly people or little kids. We had to request late checkout as wasnt offered as stated with V.I.P, but cleaners were knocking on the door at 9am, one didnt speak english, had to just close the door, then they came back twice at 10am and 10.15, very poor. I hung the do not disturb with a note that said no access unti after lunch, hopefully this worked as we left to go to the pool, so who kniws. I also had to ask for wine as per v.i.p wasnt offered. Not a mention of a room upgrade, but think the staff member realised this once i had to go back to ask for wine a few hours after check in. But still wasnt mentioned or offered. Rooms 2017 had a smell in the bathroom like musty old smell, bath was chipped, we had a bath plug, but in the second room also booked room 2018 didnt have a plug in there bath tub. These rooms are not worth $400 a night - will not be staying here again. Will stay in surfers paradise where i could get fully equipped rooms at a way less price. Thanks