Greene King, Heart of England hotels

"Clean room friendly staff good breakfast"

"Fantastic breakfast buffet"

"Hello the room was nice however it would be nice to have slippers staff were lovely bathroom could be cleaner some towels had black marks on them "

"Breakfast was phenomenal. It was strange that there was only one robe in the double bedroom and I wish coffee and biscuits were replenished in the room every day. Otherwise, I have nothing negative to say. This was my third stay in this hotel and I love it there every time. "

"Hotel is in desperate need of updating. Rooms and bathrooms are in poor condition. Hallways have visible marks and dents in the walls and carpets. Food is poor in Zest, breakfast is mediocre. "

"Very good recommendation appreciated "

"I stayed here for one night as was attending a concert at BP pulse which is walking distance. Staff was friendly, really liked the lounge area, breakfast had a good variety. Rooms were good enough, perhaps could have been a little bit longer (I am 6 foot 3!) but overall, an excellent stay with no complaints. Good value for money, and would definitely recommend this hotel if anyone had to go somewhere near by i.e. Birmingham Airport, BP pulse or NEC "

"Room could do with openable windows."

"I refused to take my shoes off in the room, it was very basic, and it was awful. "