Dear Roger,We're delighted to hear such lovely feedback about your recent stay with us. It brings great joy to know that you appreciated the cleanliness of our rooms and found them beautiful! Moreover, your kind words about our colleagues are the best gift we could receive. Our team prides itself on providing friendly and welcoming service to all our guests, and it's heartening to know that you experienced this during your stay.Thank you for choosing us, and we sincerely hope to have the pleasure of welcoming you back in the near future. Warm regards and all the best,Caroline von Kretschmann (Managing Director and 4th Generation)

Dear Burton,We are so glad to know that your experience at our hotel was excellent. Your positive feedback is a testament to our continuous commitment to offering an exceptional guest experience.Our team strives daily to ensure that every detail of your stay is taken care of, down to the finest detail. It is always a pleasure to hear that our efforts have been successful and have brought satisfaction to our guests. We hope you choose to stay with us again in the future, and we look forward to welcoming you back to our hotel.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Rebekah, thank you so much for your wonderful feedback. It brings us great joy to hear that your stay at our Hotel Europäischer Hof Heidelberg was a memorable one. Your kind words and appreciation truly make our day.The comfort of our guests is of utmost importance to us, and we are thrilled to know that you found the rooms cozy and the beds comfortable. We put in a lot of effort to ensure that our linens are soft and inviting, so we are glad to hear you enjoyed them. Your mention of our personal duvets being delightful is a compliment we cherish.Moreover, we are pleased to know that you had positive interactions with our team. We strive to provide all our guests with exceptional service, and your experience reaffirms the fact that we are on the right path. We are also delighted to hear that you enjoyed our bar and breakfast room service, as we endeavor to offer a wide array of experiences to our guests.Your recommendation means a lot to us and we are humbled to have earned your high regard. We look forward to the pleasure of hosting you again, should your travels bring you back to Heidelberg.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Amy,We are so glad that you enjoyed your stay with us so much. We strive each day to ensure our guests feel welcome and comfortable during their visit, and we're pleased to hear that we were able to meet your expectations. We hope you will consider staying with us again in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Karen,thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We strive to create the best experience possible for each of our guests and it's wonderful to know that we have succeeded. We hope to welcome you back again soon.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Scott,thank you for your great review and the 5 our of 5. We are delighted to hear that you were pleased with your stay. We strive to provide excellent service and amenities, so we are very glad that we were able to exceed your expectations. Thank you for choosing our hotel and we hope to have the pleasure of hosting you again in the future.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear BASIM,thank you for your great feedback and the 10 out of 10. We are delighted to hear that you enjoyed your stay at our hotel. It is our top priority to make sure all our guests have the most comfortable and positive experience possible. We hope you'll come back and visit us again soon.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Matt,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the classic luxury and elegance of our hotel. Our team takes great pride in providing top-notch service, and it's rewarding to know we've met our goal of five-star hospitality. We truly love to make our guests happy. We're glad you had the chance to explore the nearby shops, restaurants, and the scenic hiking trails leading to the tower with its breathtaking views. We hope to welcome you back soon for another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Shaun,We are delighted to hear that you had a great stay at our hotel. We strive to meet the highest standards of hospitality and we are so pleased to know that we achieved this for you. We hope that we can serve you again soon in the future.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Joe,thank you very much for your great review. Your words of appreciation truly warmed our hearts. It is always a pleasure to hear about the experiences of our guests who thoroughly enjoyed their stay in our family-run hotel. Your positive remarks about our colleagues and facilities are indeed a testament to the effort and dedication we put into ensuring that our guests feel comfortable and well cared for. We're particularly glad to know that our location proved ideal for your explorations of the old town. We are lucky to have guests like you who take time out to recognize our endeavors. Please know that your satisfaction is our greatest reward. Your warm compliments about the friendly attitude of our staff and the excellent standards we maintain serve as an encouragement for us to keep striving for superior guest experiences.We look forward to welcoming you back soon to our hotel, where we hope to create more delightful moments for you. Warm regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Patrick,thank you very much for your great review and the ten out of ten. Your gracious words truly warmed our hearts. It is always a delight to hear about our guests' fantastic experiences during their stay in Heidelberg. Your recognition of our service is particularly appreciated. Our dedicated team strives to deliver an outstanding level of service to each guest, and it is always heart-warming to see these efforts acknowledged. As for the location, we agree that it's indeed awesome. We are fortunate to be positioned in such a beautiful and vibrant city, which undoubtedly enhances our guest's overall experience.Once again, thank you for sharing such a positive review. We hope to have the pleasure of welcoming you back in the near future, promising another exceptional stay at our hotel. It was a great pleasure to have you here. Warm regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Linda,It is with sincere regret that we note your dissatisfaction with your recent stay at our hotel. We deeply value your thoughts and your comfort, and we apologize for not meeting your expectations.We understand that the arrangement of the twin beds was not to your liking. As a hotel with 122 different rooms, we offer a wide variety of sleeping arrangements, and we would have been more than happy to show you an alternative to better suit your needs. We are always working to improve our facilities and services, and your feedback is instrumental in this process.Regarding the hardness of the bed, we recognize that preferences regarding mattress firmness are highly individual. We have recently introduced mattresses from the luxury manufacturer SCHRAMM, and while we aim to cater to a broad range of comfort preferences, we understand that everyone's needs are unique. We would have been pleased to add a soft topper to enhance your comfort or suggest another room that might better match your desired firmness.Similarly, we apologise for the issues with the bathtub jets. We are constantly renovating to keep our bathrooms in good condition, and we take your feedback seriously.On the topic of breakfast, we understand the importance of flexibility. While we do offer an extensive buffet breakfast, we also provide the option for guests to simply enjoy a coffee. Additionally, we have a small savory or sweet Business Breakfast available. We deeply regret not having offered these options to you during your stay.We hope that despite these issues, we will have the opportunity to welcome you again in the future. We are committed to improving your experience and showing you the quality and service we strive to uphold.Kind regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Robert,thank you very much for the 10 out of 10. We are delighted to hear that you had such an enjoyable stay at our hotel. Our team works hard to ensure every guest has the best experience possible and we are glad that this was reflected in your visit. We hope you will consider staying with us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Juliana,thank you very much for your great review. We are delighted to hear you enjoyed your stay at our hotel. We strive to provide guests with the best possible experience and it's wonderful to know that we succeeded in doing that for you. Thank you for taking the time to provide us with your feedback; we value each and every opinion. We hope you will stay with us again soon. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Michael,Your delightful description of our property brings us immense joy. It is pleasing to hear that you cherished the little extra touches we provide to enhance our guest's experience.The commendation for Robin, our bartender, is particularly heartening. Our colleagues are the gems that help us provide an exceptional service and it's wonderful to know that you appreciated their efforts. We hope that your wonderful experience will bring you back to us in the future. We are keen to welcome you again and provide another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Karin,thank you very much for the 10 out of 10. We are delighted to hear that you enjoyed your stay with us! We strive to make sure all our guests feel comfortable and well taken care of, and it is great to know that we achieved that goal for you. We hope you will consider staying with us again the next time your travels bring you our way.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Fang,Wow. What a fantastic feedback. Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at our privately managed hotel so much. We take pride in our spacious rooms and friendly colleagues , and it's great to know that you found our location convenient for exploring Old Town, the Heidelberg University, and even Schloss Heidelberg. We look forward to welcoming you back in the future!It was a great pleasure to have you as our guest.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Nicolai Akira,Thank you so much for your wonderful review! It was an absolute pleasure to have you, your husband, and father-in-law as our guests. We're delighted to hear that you were impressed with our management and colleagues’s dedication to ensuring a memorable birthday celebration. We take great pride in going above and beyond for our guests, and it's heartwarming to know that our efforts made your stay comfortable and enjoyable. We'll be sure to share your compliments with our team, who will be thrilled to hear about your positive experience.We can't wait to welcome you back for another memorable stay in the future. Please feel free to reach out if you have any special requests or preferences for your next visit. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Pamela,it is wonderful to read about your positive experience at our hotel. I'm delighted to hear that our team made a lasting impression on you with their warm welcome and helpfulness. It's our priority to ensure that guests feel at home and well taken care of during their stay.Furthermore, I'm pleased to know that the involvement of our family was appreciated. It is a joy for my mother and me to interact with our guests regularly, enhancing the familial spirit that we strive to foster in our establishment.We are indeed fortunate to have a team that understands the essence of our philosophy and is dedicated to providing such personalized service. Your words of appreciation will be passed on to them, which will undeniably serve as a motivation to continue with their efforts.We look forward to having you with us again in the future, ensuring your experience is as delightful as the one you've just had.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Evan,It is indeed heartening to know that your stay at our hotel was an enjoyable one and that we were able to provide you with the classic European experience you expected. Our hotel aims to blend tradition with quality, offering a unique stay that mirrors the charm and elegance of Europe.Your kind words, acknowledging the high-quality touches that we strive to maintain, truly inspire us. It is always our goal to imbue every corner of our hotel with the spirit of European elegance and sophistication, so your appreciation means a lot to us.We hope to continue being your preferred choice of hotel when you travel. It will be an honour to serve you again, ensuring your future stays are as enjoyable, if not more, as this one. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Arun,Thank you for choosing our privatly Manager hotel for your recent stay and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience and awarded us a perfect score of 10 out of 10. We always strive to provide exceptional service and a comfortable atmosphere, and it's delightful to know that we met your expectations. Your kind words truly motivate us, and we hope to welcome you back in the future for another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Ben,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback and value every opinion our guests give us. We are happy that you had a nice stay in major respect. This is what we aim for. Thank you also for the points where we can improve. Please rest assured, we are continuously renovating and modernizing. And once we're through with all the rooms, we start again from scratch. Every year we invest over 800,000 euros just in maintenance and to keep the hotel in shape. All new investments like the new serviced apartments, the new massage area, or the comprehensive renovation of the rooms and public spaces are not included.We strive to continuously improve our guest experience and ensure a high level of service that always meets the highest standards. Our team takes great pride in delivering luxurious amenities and accommodating service for all our guests. As a hotel that has stood for many years, we believe in preserving the traditional charm of the property while embracing modern hospitality services. We understand from your review that you experienced our property's classic atmosphere and we are very grateful for your support. We look forward to welcoming you again soon!It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Robin, Thank you so much for choosing the Europäischer Hof during your recent stay in Heidelberg. We sincerely appreciate your kind words about the hotel's service and maintenance, and we are thrilled to hear that you found it to be in an ideal location. We truly love to make our guests happy and we are delighted that you experienced this. We are happy that you enjoyed the close proximity of cafes and restaurants as well as the walking distance to the castle and bridge. We hope to be able to welcome you back should your travels bring you back to Heidelberg in the future. It was a great pleasure to have you here. Thank you again for taking the time to share your feedback with us.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Alexandre,Thank you for your review. We are so glad to hear that you found our hotel clean and our colleagues pleasant. It is also great to hear that you enjoyed the restaurant. We appreciate your feedback about needing some updates, and we believe in continuously improving our guests' experience. Here at the hotel, we strive to make sure our guests leave satisfied with their stay and look forward to welcoming them back in the future. Thank you again for staying with us and for taking the time to share your thoughts.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Mohamed,we are so pleased to hear that you enjoyed your stay with us at the hotel. It is always our aim to provide a comfortable and enjoyable experience for our guests, and we are delighted that we have achieved this with you. We strive to make sure our guests have everything they need during their stay, and it's great to hear that was achieved for you. Thank you for the excellent rating; we look forward to welcoming you back in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Mohamed,Thank you very much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay. Our team works hard to ensure each and every guest feels welcomed and comfortable, so it is wonderful to receive your positive feedback. We hope that we can continue to exceed your expectations, should you choose to visit us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Shauna,Thank you for your great review. We are delighted you enjoyed your stay with us so much and that you think it was "beautiful". Your satisfaction is our top priority and we strive to ensure that you have the best experience possible when staying at our in 3rd and 4th generation privately managed hotel. Please do not hesitate to contact us if there is anything that we can do to make your future stays even more enjoyable. It was a pleasure having you here, and we look forward to welcoming you again soon!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Janet,Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay with us and found our hotel to be walkable, comfortable, and 5 star. Your positive feedback is greatly appreciated and we hope that we can continue to exceed your expectations in the future. We strive to provide the best possible experience for all of our guests, and it is wonderful to know that we have achieved this for you. Thank you again for taking the time to share your feedback with us; it means a lot. It was a great pleasure to have you in our privately managed hotel. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Wilhelm,Thank you for giving us a great review and for appreciating the atmosphere at our hotel! We appreciate your positive feedback very much and our colleagues are delighted to hear that you enjoyed your stay. We take pride in our effort to create a tranquil and inviting atmosphere for all guests, and we are glad that it was well received by you. Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back soon! It was a great pleasure to have you here. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Pantea,wow. What a great feedback. Thank you very much. And thank you for taking the time to review your stay at our hotel. We are delighted that you enjoyed the atmosphere and bar and our hospitality so much. We strive to provide an enjoyable experience for all of our guests, and take pride in offering exceptional hospitality services. And we truly love to make our guests happy. We hope that we were able to create a memorable experience during your stay! Thank you again for your kind words, we look forward to welcoming you back soon. It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear DAVY,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in our privately managed hotel so much and found our hotel to be one of the best you have had in Europe. Your feedback is incredibly valuable and we are so thankful that you chose us as your accommodation. in the Europäischer Hof, it is our number one priority to ensure that each guest has a pleasant and enjoyable experience in our hotel. Once again, thank you for taking the time to leave such a kind review about your recent stay with us! We hope that we will have the chance to welcome you back soon!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Tawfeeg,Thank you for taking the time to provide feedback about your stay at our hotel. We are delighted that you had such a pleasant experience and enjoyed your visit of our privately managed hotel in 4th generation. It is our goal to make sure every guest has an exceptional stay and we take great pride in providing quality service. We look forward to seeing you again soon!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Ege,Thank you for taking the time to rate your stay with us. We are delighted to hear that you enjoyed your time with us at our hotel! We strive to make sure our guests have a comfortable and positive experience and we appreciate you letting us know that we succeeded in doing just that. If there is anything else that we can do for you, please don't hesitate to reach out. Thank you again for your feedback - it is greatly appreciated!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Christopher, Thank you for staying with us at our hotel. We are delighted to hear that you enjoyed your stay with us so much and found our services satisfactory. We always strive to maintain a high standard of hospitality, so we are glad that you were satisfied with the experience. Thank you again for choosing us and we look forward to seeing you again soon!It was a great pleasure to have you here. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Maria,Thank you so much for your lovely review of our hotel! We're thrilled to hear that you enjoyed your stay with us and found our rooms to be beautiful and appointed nicely. Our colleagues are always our number one priority, they love to make our guests happy and we're glad to know they made your stay even more enjoyable. We hope to welcome you back again soon!Warm regards, all the best and a happy and healthy new year,Caroline von Kretschmann (managing director and 4th generation)

Dear Steve,Thank you so much for your kind words. We're delighted to hear that you continue to enjoy your stays with us! Thank you so much for your compliments for the dinner, the breakfast and the cordial service of our colleagues. It is always a great pleasure to have you here. We'll be sure to pass on your compliments to the team, and we are looking forward to welcoming you back to Spargelzeit.Warm regards, all the best and a great and healthy new year,Caroline von Kretschmann (managing director and 4th generation)

Dear Mohamed,Thank you so much for your kind feedback! We're thrilled to hear that we exceeded your expectations during your stay. Our team takes great pride in providing a comfortable, enjoyable experience for our guests, and we thank you for recognizing the effort. We appreciate your loyalty and look forward to having you as our guest again soon!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear David, thank you very much for your kind feedback! It was a great pleasure to have you here. And we are very happy that you had such a lovely stay. Warm regards and all the best, Caroline von Kretschmann (managing director and 4th generation)

Dear Abdulaziz, Thank you very much for your great feedback. We are very happy that you had such a nice stay in our privately managed hotel. Thank you very much for your 10 out of 10, which make us happy and further motivate us to create a place where people spend happy moments. We will gladly pass on your feedback to our colleagues. They really go out of their way to provide great customer service and make the stay of our guests an experience to treasure. It would be a pleasure if we could welcome you again to the Europäischer Hof.Warm regards, all the best and keep healthy,Caroline von Kretschmann (4th generation and managing director) and the whole team of the Europäischer Hof

Dear Daniel,thank you very much for your great feedback. We are very happy that you had a nice stay in our privately managed hotel. Thank you very much for your 10 out of 10, which makes us happy and further motivates us to create a place where people spend happy moments. We will gladly pass on your feedback to our colleagues. They go out of their way to provide great customer service and make the stay of our guests an experience to treasure. It would be a pleasure if we could welcome you again to the Europäischer Hof.Warm regards, all the best and keep healthy,Caroline von Kretschmann (4th generation and managing director) and the whole team of the Europäischer Hof

Dear John,thank you so much for your fantastic feedback. We are so happy that you think we are "The perfect place to stay!". And we are delighted that you had a great time at the Europäischer Hof Heidelberg. It was a great pleasure to have you here and to have the chance to pamper you.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Robert,Thank you very much for your very good feedback and for all your compliments. Especially for the SPA, the beds, and the service of our colleagues. They genuinely love to make our guests happy. We are delighted that you had such a nice stay in our privately managed hotel. It was a great pleasure to pamper you here. Hope to be able to welcome you back soon.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Lisa, we are truly happy that you had such a nice stay. Thank you very much for your great feedback and the 10 points. For us it was a great pleasure to have you here. Warm regards and all the best, Caroline von Kretschmann (managing director and 4th generation)

Dear Omar, thank you very much for your fantastic feedback. This is what we aim for. It was a great pleasure to have you here. And to have had the chance to pamper you. Warm regards, Caroline von Kretschmann (managing director and 4th generation) and the whole team

Dear Abdulaziz, thank you soooo much for you great feedback and the 10 out of 10. We are truly happy that you had such a nice stay. It was a great pleasure to have you here and to have had the chance to pamper you. Warm regards and all the best, Caroline von Kretschmann (managing director and 4th generation)

Dear Abdurahman, thank you so much for your wonderful feedback and the 10 out of 10. Your appreciation makes us happy. It was a great pleasure to have you here. Warm regards and all the best, Caroline von Kretschmann Caroline von Kretschmann (managing director and 4th generation)

Dear Paulo, thank you very much for your fantastic review. We are delighted that you had such a wonderful stay and that you think we are a "glamorous privately run Hotel". Thank you very much also for all your compliments on the excellent staff. We pass all your compliments on to our colleagues who love to pamper our guests. It was a great pleasure to have you here. Warm regards and all the best, Caroline von Kretschmann (managing director and 4th generation)

Dear Ellie, thank you very much for your great review. We are delighted that you enjoyed your stay in our privately managed hotel. This is what we aim for. Thank you very much also for the 5 out of 5, which make us happy and further motivate us to create a place where people spend happy moments. We will gladly pass on your feedback to our colleagues. They truly love what they do and are very happy to go far and beyond to indulge our guests. Warm regards, all the best and keep healthy, Caroline von Kretschmann (4th generation and managing director) and the whole team of the Europäischer Hof