"Reception staff very helpful. Room was very clean and comfortable despite it not really being what l'd booked, a superior double which at check-in was not available (why not? surely if that's what l'd booked, many weeks ago it should have been available...) l was initially offered a superior room with two single beds and then was offered an accessible room. Room was very good, perhaps a little smaller than expected, especially so given the room is supposed to be accessibile. "